Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and guarantee our works meets the clients requirements.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I believe that being in a position to provide cleaning services that make peoples lives easier is rewarding and has help me develop my life skills and provides me with flexibility in the workplace as my own boss.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There are many stories that come to mind but one that stands out is being able to provide cleaning and extra services to support a 90 year old gentleman living independently ,whom I became friends with. Regularly taking him shopping and dropping in for a coffee and a chat.

Question 4

What do you like most about your job?

Accepted Answer

The satisfaction of knowing that the you have provided the client with a quality services that will amaze them when the enter the front door of their property and will be satisfied with the service provided. We value clients feedback.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

In our experience the main questions asked by clients relate to reliability, trust and value for the service provided.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common questions asked by clients relate to the service provided. 1. Do you provide cleaning products ? Yes we provide quality cleaning products and detail each product.  2. Clients often ask if you provide a particular service ( Cobweb removal, Window cleaning, Skirting boards, cleaning Range hoods) We ensure the client that the particular item requested will be included if within the scope of our services.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have being providing domestic cleaning services to the Community for over 20 years, the success of our business has been our quality service and reliability.  Clients are provided with our National Police Clearances and references.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Quality of workmanship ensuring cleans meet the requirements of our clients.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Information we request when providing a client with a quote is.  1. What cleaning products they like used. 2. If there are any special requirements to be applied to the clean.  3. Information regarding entry to the property ( Key's , Alarm Codes, inside pets.) 4. Preferred Cleaning days and times.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customer can assist their clean by ensuring they have.  1. The floor surfaces free of items ( Toys, clothes, Books)  2. Kitchen benches clear of dishes and pots.  3.Ensure Bathroom floors and vanity is clear and accessible.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer new clients an extra 30 minutes cleaning time on there first clean.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing focuses on current market trends, with each clients needs assess prior to providing a competitive quote.

Question 13

How do you normally charge for your service?

Accepted Answer

Our preferred method of payment is Direct Debit, we will also accept Cash payment.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All cleans are tailored to the clients requirement with particular detail given to kitchens and bathrooms.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have 20 years experience in the cleaning industry.  We have also completed the COVID-19 Infection Control Training Certificate.

D A Cleaning Services (Deborah Ann Kennedy)

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