mi-boat Insurance

Our mi-boat Comprehensive Marine Insurance packages are designed so that you can specifically select the insurance cover to suit your boating needs.

We recognise that a boat or Personal Watercraft is often an owner’s most treasured asset and with a mi-boat Comprehensive Marine Insurance Policy we aim to provide the peace of mind that is sought from an insurance solution. 

POLICY BENEFITS

The cover and benefits of mi-boat Marine Insurance* include:

• Cover provided for accidental loss or damage including malicious damage to your boat or Personal Watercraft.
• Cover provided for Theft of your boat, personal watercraft and water sports equipment.
• Premium discounts for age and boating experience.
• Agreed value for 2 years on new boats from the date of first registration.
• Watersports equipment up to $1,000 for each item and $5,000 in aggregate.
• Personal effects owned by you and your passengers covering clothing, shoes, waterproof apparel and $1,000 per item and $5,000 in aggregate.
• Up to $50,000 cover to the named insured from an accident occurring when using your boat or Personal Watercraft, for death, permanent and total loss of sight or use of a limb.
• Pay by the month option.

View Product Disclosure Statement (PDF 850KB)

Don’t stress, we are here to make your claim as easy as possible for you. 

Our claims team are on hand to help you with advice, and assistance, when you need it most. We offer 24/7 Claims Support and we pride ourselves on our service.

Please download one of our Claim Forms, complete and send back to claims@mi-boat.com.au or call our friendly customer service staff on  1300 780 446.

Our consultants will be in touch within the next 48 hours to discuss the process with you.

Phone: 1300 780 446
Email: marinecustomerservice@mi-boat.com.au
Address: 489-493 Victoria Street, Wetherill Park NSW 2164 
Mail: Locked Bag 79, Wetherill Park NSW 2164

Complaints Handling and Dispute Resolution Process
If you have a complaint about any aspects of our products and services, please contact us first on 1300 780 446so that we can resolve your concerns. Once we are aware of your concern our staff will take the appropriate steps to address your concerns immediately. 
If the staff member is not able to resolve this with you, the matter will be escalated to a higher level to the relevant manager. You may request this escalation at any time by calling or writing to us. The manager will investigate the issue and take all reasonable steps to resolve the matter with you or your authorised representative.

Escalating your complaint
Should you feel that your complaint has not been properly handled or you are not satisfied with the result, you may request an independent review of your dispute by writing to:
Dispute Resolution Officer
mi-boat Insurance
Locked Bag 79,Wetherill Park NSW 2164
Phone: 1300 780 446
Email: complaints@mi-boat.com.au

External Dispute Resolution Scheme
If you feel we have not fairly resolved your complaint you can refer the matter to an external dispute resolution service. We are a member of an external dispute resolution scheme which independently and impartially reviews and resolves disputes between consumers and participating financial services providers.
The contact details are:

Australian Financial Complaints Authority (AFCA)
GPO Box 3, Melbourne Victoria 3001
Phone: 1800 931 678
Fax: 03 9613 6399
Email: info@afca.org.au
Web site: www.afca.org.au

Download our Complaints Procedure document (PDF 1.4MB)

Insurance issued by HDI Global Specialty SE – Australian Branch ABN 58 129 395 544, AFSL No. 458776 acting through its agent Yamaha Motor Insurance Australia Pty. Ltd. ABN 48 603 882 980, AFSL 497198. Information provided is general advice only and does not take into account your particular objectives, financial situation or needs. Please read the relevant Product Disclosure Statement (PDF 850KB)  for full details on policy coverage before you make any decisions about whether to buy or continue to hold a policy. 

If You have any queries that are not covered in the PDS, please contact your local mi-boat dealer.  YMI acts under a binder authority from HDI Global Specialty SE as the Insurer that allows YMI to arrange insurance policies and to handle and settle claims made upon it subject to the terms of the binder authority.  In doing so YMI acts for HDI Global Specialty SE and not you.  YMI’s AFSL authorises it to provide these services.  YMI’s contact details are:  Yamaha Motor Insurance Australia Pty. Ltd.  489-493 Victoria Street, Wetherill Park NSW 2164, Locked Bag 79, Wetherill Park NSW 2164. Telephone: 1300 780 446 Email: marinecustomerservice@ymia.com.au

Mi-Boat Insurance is committed to exercising greater care when dealing with vulnerable customers.  Please use the resources (PDF) below to contact us. 

Family Violence and Supporting Vulnerable Customers

View our Family Violence & Supporting Vulnerable Customers procedure to find out how we can help. 

Financial Hardship Procedure

View our Financial Hardship procedure or Download the Financial Hardship Application Form for assistance. 

Vulnerable Customers

View our procedure for Vulnerable Customers requiring assistance. 

Since 1 January 2022, our insurer HDI Global Specialty SE - Australia (ABN 58 129 395 544, AFSL 458776) is a signatory to the General Insurance Code of Practice (Code).  The Code outlines the standards that insurers need to deliver.  It lets you know what you should expect from your insurance company.

Introduced by the Insurance Council of Australia (ICA), the Code sets out the standards that general insurers must meet when providing services to their customers. It also sets out timeframes for general insurers to respond to claims, complaints and requests for information from customers.

The objectives of the Code are:

• to commit us to high standards of service;
• to promote better, more informed relations between us and you;
• to maintain and promote trust and confidence in the General Insurance industry;
• to provide fair and effective mechanisms for the resolution of complaints and disputes you make about us; and
• to promote continuous improvement of the General Insurance industry through education and training.

The Code Governance Committee is an independent body that monitors and enforces insurers’ compliance with the Code as well as identifying areas for improvement of insurance practices and helping the general insurance industry understand and comply with the Code.

Anyone can report alleged breaches of the Code to the CGC at any time.

Further information about the Code or the Code Governance Committee and your rights under it is available at https://insurancecouncil.com.au/cop/