Walked in to Biba for a 10.45am appointment for a cut and colour. Walked out at 1pm with a cut and a quick blow dry. When I realised that if I wanted a haircut as well I would finish up past 2pm, I told them to dry me off as I couldn't wait any longer. They booked in far more people than they had hairdressers and thought we were just happy to sit around and wait endlessly for them. They had no respect for my time or my appointment. Paid $189 to top it off and I will never go back again!