I built with Ashford homes a few years back and apart from their 1$ a week compensation if the build was not completed by contract time, among other shifty things in the contract you needed to plead you case whenever you come across poor workmanship or mistakes which was common throughout the build! I had major headaches after the completed sign off due to them not installing correct upsized drainage which I paid extra for, I had to battle through consumer affairs to get something back from Ashford, when I ended up actually exposing the undersized drainage myself, I found the piping had not even been glued together in the first place leaking water behind my rather expensive retaining wall and pushing it forward. I would not bother building or contacting them again for the repairs! better off fixing it myself and doing a good job rather than what Hacks of builders and trades I had do it in the first place! expensive home put together by cheap trades and even cheaper components! with verrryyy poor complaints resolution!
We signed a contract in December 2008. Our home is not currently at lockup and does not even have a roof. It is a double story home and the frame has been exposed to the elements for the past 12 months. There have been numerous site supervisors and errors that have been made re the building of our home. Major errors including using two different types of mortar on our home!! Extremely dissapointing and frustrating experience. Excuses after excuses regarding the delays and still no definite time frame for completion.My dream home has become an absolute nightmare. I dread when friends ask me how my home is progressing. No good communication channels. Based on the above, you can judge for yourself as to whether you would want your home built with this company. Would I do it again-NEVER!!
Just an update to this review. Yes, I am now in my home after waiting 2 years and 3 months to get it finished. It was a long journey but a terribly stressful experience to go through.
i was "lucky" enough to select Ashford to build my new house. one of the worst things was having to deal with arrogant staff from reception all the way to Construction managers who treat you like you are an inconvenience rather than a client spending ALOT of money. Returned phone calls are non-existent. all communication is having to be done by Registered Post (legally admissable). close to 2 years and still it feels the house is not any kind of priority. stressful and disappointing. DO NOT BUILD WITH ASHFORD HOMES. if only i had read all of these posts before building with them. we are real people who are passing on true experiences in the hope that others wont fall into the same pitfalls. please read all of them!!
Approximate cost: $500K
I also agree, with all other comments. We built a house off the plan with small modifications. "Building lasting Relationships" is there motto! the reason for this is because you will never have to stop contacting them, to get things done...that's why it is lasting. Did not follow through on anything, and we have now been in the house for 4 months and still waiting for items to be completed from hand over..... 3 month maintenance... apparently they have no one at the moment. DO NOT BUILD WITH THEM ! The only good thing was they delivered 2 months early - but now paying for it , trying to get outstanding items completed.
I totally agree with the other raters here about this company. This is by far THE worst and MOST stress experience of my life. The are the worst builder I have ever come across for all the reasons already mentioned - poor quality work, no supervision, no communication (actually ignore emails and phone calls), rude arrogant staff.
Approximate cost: $too much
Double Storey House part-custom built in SE suburbs Melbourne. Process was more than 2 years from start to finish & VERY frustrating. We had 4 site managers from start to finish. There was no communication & contract stuff 8 months after handover has not been finished. Would not build with them again & would not recommend anyone else too. There are 6 Ashford Homes in our estate & everyone has had a bad experience & no-one would build with them again.
Approximate cost: $280000
Single story new residence. Custom designed to suit block dimensions. Owner designed and had plan professionally drafted. Builder modified and redrew plans.
Approximate cost: $250000
Never again with them. Worst experience and highest stress levels ever in my life. An experience to never forget and a lesson learnt. Two storey home built (so far anyway) and designed by Ashford. Need major lessons in communication skills and also learn how to follow a time schedule and plan of attack. Now four months past contract finish date with no specific dates provided for completion.
Approximate cost: $400000
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