16 reviews about CBD Limousines

03 Mar 2016

We chose to use a limo to transport our immediate family the day of my mums funeral. Our funeral director had booked a black Chrysler from CBD limousines

This helped us get through one of the hardest days of my life, we were picked up from home and driven to the cemetery to say goodbye to our mum, and then driven to the venue where we held mums wake, then driven home.

Our driver was so compassionate and patient and made things just that little bit easier not having to worry about getting everyone there on time.

I would recommend this company to anyone who needs to book transport for any function even in their time of grief.

Thank you CBD Limousines

Approximate cost: $1500

verified email - 03 Mar 2016

I Got married Earlier this year and chose to use CBD Limousines cryslers for our bridal cars, I would like to thank Danny and Scott for their promt professional services on the day with all the hectic planning of a wedding Danny made booking the cars easy and affordable.

Thank you Danny and all your staff for making my day less stressful and very memorable.

Approximate cost: $3000

verified email - 02 Mar 2016

Thank you CBD limousines. Fantastic service and gorgeous Chrysler Limo. Very affordable and accomodating. Punctual service and very well mannered and presented chauffeur with excellent knowledge of Melbourne.

Approximate cost: $300

02 Mar 2016

We used cbd limousines last year for a bucks golf trip. We went to Corowa and had the best time, best service and Danny put up with 10 pissed blokes all weekend. So last week we used them for my daughters wedding, great cars and great service

Approximate cost: $2500

verified email - 01 Mar 2016

We used this company for our wedding limos and would not recommend them to anyone. On the day of my wedding
the driver arrived and came to the door and spoke with my mother, asking for her to clarify where we were getting married. My mother told him where we were getting married (which was in the city, on the Yarra River)

We all got in the car and the driver proceeded to drive into the city, However after 45 minutes I began to get concerned as I knew we were not nearing my wedding venue. The driver took us to the complete wrong wedding venue in Kew, rather than in the city. We were 25 minutes away from my actual venue.

There had been numerous emails between the staff at CBD limos and myself, where I confirmed the exact address of our wedding venue and they acknowledged this. Once we realised we had been taken to the wrong venue the driver seemed rather confused, and proceeded to ask me (the bride) for the address for the Rowing Club. Again this was previously given to the company two weeks before.

Due to this mistake, we were over 45 minutes late to my wedding ceremony. My ceremony had to be moved indoors (it was initially outdoors), my guests all had to sit around and wait for 45 minutes for me to arrive and I lost over 45 minutes of photography and videography time, and my entire day was then spent rushing as we were running so far behind schedule. At no fault of our own.

The driver also made an error when driving us to our reception venue, and did not apologise at all. He honestly seemed as if he did not care at all that he had made so many mistakes which severely impacted my wedding day.

It would seem logical as a company that offers a limo service that all of your drivers should be aware of the address of where they are going (especially for a wedding!). It would also seem logical that they would already have a planned route for the day, and furthermore a secondary route in the case of severe traffic or an accident. This should not be up to the bride, and her photographer to provide the correct address and furthermore direct him to the correct address.

When I spoke to the company after our wedding a communicated how upset we were and how this unprofessional attitude impacted our wedding day he was not at all apologetic or concerned. We asked for a refund of half of the money we paid for the limo, as we think that is only fair considering the major mistake that was made on the day. The staff spoke to my husband once on the phone about the issue and was quite rude, and then said they would call back. We have not heard back since. I have called and left messages on 4 separate occasions and have sent 4 separate emails, none of the staff at CBD limos are returning any of our calls or emails and are refusing to give us any money back.

The CBD limos website says 'At CBD Limousines, we know how important your wedding day is and so we pride ourselves on delivering the best service without a hitch. No matter where in Melbourne you have your wedding, we can get there and back in style and ALWAYS ON TIME! Plus all of our drivers are highly professional and know how important it is to make you feel relaxed and glamour throughout your journey.' However we can guarantee after an absolutely horrendous experience that this is not the case.

I would never recommend this company to anyone, they are unprofessional and take no accountability for any mistakes that they make.

View all 4 comments
jaydeb58 02 Mar 2016

Danny, It's great to see you that your appalling customer service skills and unprofessional attitude are on show for all other potential customers. I never once mentioned anything about you personally outside of your business, so your comment above just highlights how unprofessional your company truly is that you are attacking a customers personal life.

CBD Limousines 02 Mar 2016

Jayde your complaint to the wedding venue was massively exaggerated and elements made up. Your claim for a refund was 80%. I note this is a very watered down version of your rant. My driver asked for the correct venue, and took you there. You had 8 adults in the car, any one of whom could have rectified this error. Your threats don't wash with me. I offered you a fair discount and you refused. You've had your little grandstand. Go away

jaydeb58 02 Mar 2016

Absolutely nothing has been made up when we communicated our disappointment to our wedding venue, after all they recommended your company to us and I felt that they should be aware of these issues before recommending your company to other brides and grooms. Feel free to let me know what was exaggerated to them though, I would love to know.

I asked to be reimbursed for an hours worth of my photographer and videographer's time, as due to your driver we were 45 minutes late and lost an hours worth of photography and videography time. I cannot get that hour back, and still had to pay both my photographer and videographer regardless of whether they were able to get footage or not.

Your driver took us to a completely incorrect wedding venue, that I had never heard of. He then needed directions from my photographer to get him to the correct venue. I had previously emailed you the correct address for my actual wedding venue and I have your email confirming that you had the ceremony address and all the details you required.

To be completely honest, I was trying to enjoy my wedding day - so was I paying attention to where we where and which way your driver was driving? Absolutely not, I didn't realise this was the responsibility of the bride on her wedding day. Besides my mother, the other adults that were in the car had not been to the venue so could not have realised we were not in the correct area. My mum was also relaxing and enjoying her daughters wedding day, not watching and asking which route your driver planned to take.

I haven't threatened anything, only to take this further which I am doing so by posting fair reviews so any potential customers can get an idea of how your company operates (the personal attacks are so far the icing on the cake!)

You offered us a minimal refund and a free hour in one of your cars, I politely declined as I would prefer to never rely on your company getting me somewhere again. You made a mess of that the first time. I then came down from my original amount to meet in the middle. You then point blank refused to return any emails or phone calls to discuss it any further. I haven't heard from you or your staff since.

Cara Richards
04 May 2015

What can I say, CBD Limousines is the best! Danny is not only prompt and professional, he was also accommodating to our needs. He offered us a great range of cars at reasonable prices. I absolutely loved the special effects -- the smoke, lighting and music -- it felt like we were having a party on wheels. Would certainly book them again.

verified email - 11 Nov 2014

My daughter had a surprise 13th Bírthday on Saturday night. When the Black Chrysler 12 Seater brand new Limo arrived she was so excited. Damien was our driver & he was so lovely & patient with us all. The girls loved the lighting & smoke machines.They supplied soft drink also. I emailed a few other companies but I had a quick response from Danny who was so helpful & reasonably priced that we chose CBD Limousines. I highly recommend this company!

Approximate cost: $680 return

24 Nov 2013

Our Dad became ill overseas and we all (8 of us) wanted to pick him and Mum up from the airport when he was finally allowed home! I sent out several emails describing the situation and Danny from CBD was the first to reply. His quote was the best out of all, and he was so flexible as we didn't know the date. Danny was available the night we needed and didn't hesitate to pick us up early when the flight was earlier than scheduled. Danny was so friendly and helpful with everything we needed including car seats for the kids! I couldn't recommend him highly enough!

verified email - 12 Sep 2013

Wow recently hired for birthday surprise loved the lighting and smoke machine music great had a ball recommend to all my friends, great selction of car to choose from and great prices for hiring and various size cars available for that special or formal event

10 Jul 2013

We hired a 10 seat limo for a night drive around Melbourne for a girls weekend. It was FANTASTIC. We all had the so much fun and the limo was amazing. A party on wheels!
This is a great company to deal with also and our driver Warren had a great sense of humour and made our night even more fun. Highly recommended.

Approximate cost: $280

babenreviewer 27 Dec 2013

a night out town in a limo sounds fun xx

Write a review

Business Awards

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account