This office has breached all service standards and the customer charter,complaints ignored and lost, requests for document removal ignored complaint of fraud for a medical practioner i have in these ratings ignored,lenthy waiting times,refusal to answer phones,refusal to provide information,failed an extensive dsp claim of 18 months useing legal tripe,cancelling a benifit on a number of occasions due to unable to contact centrelink which is a breach of administrative law and of customer charter,failed to return calls or after many days,failed on all possible grounds,failed to inform of rural agent in my area after repeatedly informing of location issue,makes threats that attendance required within 48 hours or 24 hours a full breach or human rights,i there fore rate this institution as very very poor more concerned with saving money,please do not hold back on them in this office let them know about the poor service its your right!
“Excellent service. Very thorough and know their stuff. Extremely thorough”…
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