16 reviews about Charlestown Medical Centre

17 Feb 2017

Terrible. As an interstate visitor I visited this bulk bill centre today. You can't make appointments only 'walk in'. The main problem is, the doctors pick and choose what patients they see. I saw them doing this infront of me so it doesn't go in a 'first come first see' order. I asked the reception staff on this, and while she was lovely she just gave a weak smile and was like 'yes sometimes the doctors do this'. I'd say all the time. Terrible!

Approximate cost: $0

15 Nov 2016

Have been visiting this practice for a couple of years and had very mixed experiences. The doctors are of high quality but I would prefer to be able to make appointments. There appears to be quite a bit of inequity in the way in which people access appointments. You can be the next on the first available list for some time and Doctors just keep calling in their own patients. How do you become one of "their" patients. Preference for a working person is to be able to make appointments and would be a more equitable way to provide access to health care . Even a simple thing like an internet site which says which doctor's are on and allows for online booking would be more appropriate.

26 Jun 2016

I have been going to this medical center for approximately three years and would recommend it to my family in a heart beat.
I have always been treated with dignity and care (and I have a very complex chronic illness)
My doctor is absolutely brilliant! He is a very knowledgeable man who confers with his colleagues when he needs to, and will always listen to your concerns. So if he isn't in when I need to go, I know that I can see his colleagues and trust I will be looked after.

Wonderful facilities above that of what I had expected in a bulk billing facility- I have always been able
to get the treatment I need.
I call ahead and see how long the wait is so I am prepared if it's busy.

The nurses are great, the dentists are wonderful, the xray is great and you can always rely on pathology to make you laugh.

Highly recommend this practice- each and every patient receives the time they NEED with the Doctor, so please be patient and respectful that like you, other people need a dr too. Sometimes you will just have to wait to see the doc. But that's life! :)

Approximate cost: $0.00

14 May 2016

Great medical centre with highly educated doctors.. they have a lot of things to offer such as a chem8st on site plus the close proximity to the shops.. reception staff are very helpful and friendly.. only down fall is waiting times one time i was there for 2 hours before i got into the doctor..

happyshopping 14 Sep 2016 · 100% Trust

Good to know about

20 Aug 2013

Been going to this medical centre for a couple of years now and had mixed experiences.
As a walk-in, bulk-billing centre it can get busy so there can be a bit of a wait. Usually tends to be a bit better at teh start of the week with more doctors on.
You can choose from one of the doctors that are on that day or just go next available.
My wait's have been anywhere from 5 hours down to 15 minutes (barely had time to get myself settled before my name was getting called).
There have been a few doctors that I havent been too fond of (but you get that anywhere) and have since found one particular one that I like and go back to each time, but its also good that if he isnt there on a day that I need to see a doctor, then there are still others that I can see and they can easily bring up my medical files.
They also have pathology, xray, dental, physiotherapists and dieticians at the same centre.

23 Jun 2013

Went in with a sore thumb, waited ages, which is to be expected in a bulk billing clinic. Their xray machine was out of order, told me to come back another day, so spent another 3+hrs waiting to get it xrayed the next time, just to be told it was sprained... Doctors seemed to be ok, but wanting to turn out patients quickly

leeh13 15 Jul 2013 · 80% Trust

I no longer go to Charlestown Medical centre the longest wait I had there was 5 hours and I had two little children with me 2 and 5yrs I now pay at another Charlestown surgery longest wait half an hour great service and get the same doctor who cares and knows my history.

11 Feb 2013

This medical centre was suggested to me by a friend so i went along to see how it was at first i went there for a few minor things which was fine but had to go back for a couple of serious things and maybe i just seen the wrong doctor but i wasnt treated correctly so i went back again on a different occastion hoping to get a better doctor and i had one who didnt really care im saying not all the doctors are like that and while its a big centre clean and tidy and the location is good parking is a bit hard and waiting time can be a bit long i myself wont go back but thats just me

08 Aug 2011

Although you have to wait in the busy times I have not been able to fault the service that I have recieved.I would suggest phoning first and then you have some idea of waiting time.

24 Jul 2011

Its great having a facility like this in the area, beats sitting in a sterile hospital emergency room for hours. At least here they tell you approx how long it will be, and depending on your illness or injury, you can head next door to the shops for a coffee or a browse.
All the doctors I have encountered here are very friendly, good at their jobs and seem to generally care, not just treat you like a number and try and get you in and out as quick as possible.

sarah35 03 May 2012 · 100% Trust

yes i agree, my family goes there for after houres they are great.

25 Jun 2011

This is a great medical facility. Doctors are friendly, thorough and are not afraid to refer on if they need to. I trust these doctors enough to take my children to.

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