I got my father-in-law a "family portrait" for his 60th birthday in February 17 but I never got an email confirming the purchase and didn't have a number to call him either so that's when I decided to check his reviews here and surprise surprise! stupid me that didn't check before. After all the bad reviews he has plus 3 days without hearing from him, I sent him an email requesting for a confirmation and for us to book the session (fingers crossed I thought). He efficiently replied the same day telling me how to book the session so I did for Sunday 26th of February at 11.30am (peww lucky me). On the session day he sent me a text at 8.53am asking me if I could reschedule because he needed to take his wife to the doctor. I thought well these things happen, let's give him the benefit of the doubt... I don't have any issues with postpone it. He also, as a way of make it up to us, offered to upgrade the package we got. Anyway, we rescheduled for the 19th of March (fingers crossed one more time). Finally had the session. I have to be honest, he was very professional and friendly. He made feel my parents-in-law very comfortable. I was also very surprised that immediately after the session finished he gave us a USB with all the pics he took and asked us to pick 3 photos for him to retouch (I thought how lucky I was). I got back home excited to check the photos with the fam but the computer didn't recognise the USB. I tried with different computers... nothing worked so I sent him an email explaining the issue and one more time he was very efficient with his reply. He uploaded them in Dropbox so I could download them from there so did. The photos were very cool, they show how easy we felt in the session. HOWEVER, the photos have stains/dark dots like if the camera lens were dirty or something like that. In other words, the photos have to be fixed in order to be worthy. Anyway, I sent him an email in the time frame he asked me to (March 27th) with the 3 photos I wanted him to fix. He never came back to me. I sent him another email on April 10th asking him if he got the last email (as a reminder to be honest) but he never replied either. I called him a few times as well with no luck. It is July 3rd and I haven't heard from him anymore. Never got the retouched photos so I haven't been able to print any and my father-in-law keeps asking me for them. you made me look like an idiot for 2 things: 1. not reading your business reviews before my purchase and 2. for believing in you after I read the reviews. Bravo!!!
Sooo to summarise, I DO NOT recommend him as a company who provides an excellent service. I wouldn't doubt of his skills as a photographer, but as a entrepreneur/customer service his skills are very poor... you cannot do half of the job good and not do the other half.
He should do photography as a hobby and not as a business.
My overall customer experience was poor.
I received the photoshoot voucher as a birthday gift. He was great on the day but we have not heard from him in regards to receiving our retouched proofs. I have sent him numerous follow ups via e-mail, but to no avail. It's very disappointing and now after reading that he has done this to so many other people, I'm horrified. And I find it very worrying that his mobile phone number is not taking incoming calls. I would not trust him under these circumstances and therefore would not be recommending him to anybody else, as I don't want this to happen to them as well.
Please don't use this photographer. Wish I had come across these reviews before purchasing a package! He doesn't have amazing Photoshop skills so please don't waste your money by ordering additional photos for him to enhance or touch up!
Do not use this photographer!!! I would give no stars if I could.
[redacted name] was very strange on the day. Didn't ask our names. Gave our toddler a grotty Elmo to hold in the photos. His only interaction with the kids was fake fart noises and calling them "monkey". He gave us a USB of photos to take home and select which ones we wanted retouched. I was horrified when I looked at them. Most of them were unusable - half our heads cut off, strange angles, the grotty Elmo in all the photos. None were usable without significant retouching.
We sent [redacted name] our list of photos to retouch by the date he said was necessary to get them done pre-Christmas. He didn't respond. We sent another email, which he also failed to respond to. He finally responded when we threatened to lodge a paypal dispute. But the photos he sent are washed out, blurry and one even has us all on a strange angle. None are any good for framing.
DO NOT USE THIS PHOTOGRAPHER!!!
We never received the retouched photos he was meant to provide. We contacted Consumer Affairs Victoria and they had no luck convincing him to provide the photos either. Our photos were family photos with our child as a baby, the window of time is now missed.
Not sure how it's possible for someone to operate in this day and age with such shonky practices - constant "50% off ends soon" campaigns to entice customers and then operating a business with no incoming phone service and providing no response when it suits him.
Stay away if you don't want to be disappointed.
Worst photographer. Very unprofessional. He lost our maternity photos and never compensated us even after contacting the ombudsman. Not that one can replace priceless photos that can't be reproduced. He never returned emails or phone calls until the ombudsman was involved. Our newborn photos were blurry, dark, and poorly positioned. Nothing like his website portfolio. Don't be sucked in by the affordable prices!
Approximate cost: $300
ATTENTION ALL CUSTOMERS OF DAVID CARTIER: we were recently affected by the failure of David to complete the job we paid him to do. If you are also affected you can claim through PayPal for your loss. They will assess your circumstances and may refund you what they deem reasonable.
Beautiful photos shame he accepts your money but doesn't post the photos he 'misplaced 'my photos so has to send USB promising to send them out and a bonus
back to him week later still nothing not replying to emails
Still waiting after a month
Same as everyone else who have posted...DO NOT BUY HIS PACKAGES!!! We had our photo shoot in February and the session ans photos were ok, but I paid extra $50 to get a photo retouched, emailed him the photos and still haven't heard back from him even after numerous phone calls and emails. He doesn't answer his phone and has blocked I'm coming calls. I believe he is a scammer and hope no one else gets deceived by him again!!
Approximate cost: $250
RIPPED OFF! We purchased a premium package which included many retouched photos. He did the photo shoot but then we never heard from him. We never got the final photos, even after many, many months of following up with him and asking nicely. He ignored all of our communication and requests including phones, emails and messaging. He is a scammer who has no intention of providing the product he sells!! Avoid like the plague!! I hope the law catches up with him soon!
“Professional communication and efficient turnaround. Thanks Richard for”…
“Victor showed his enthusiasm in photographic arts, and even made professional”…
“I wanted family photos but didn't know who to choose. Saw Boxer Visual's”…
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