My experience at Juniper salon was a very positive one. I walked in not having had a decent haircut for a long time with boring lifeless looking hair and walked out with a wonderful “stylish do”. Trina was very understanding of my circumstances, and consummate professional that she is, she took the time to talk with me and get clear about what I was after. Dealing with my wavy/ curly/straight combination hair has never been easy so as far as I am concerned Trina REALLY knows what she is doing! Thank you sooooo much
I highly recommended this salon

I have been a Juniper customer for more than 10 years. I have straight and fine hair (except for an annoying patch of hormonal waves at the back of my head). Trini is a master of knowing how best to cut my hair (both types ) ensuring a cohesive and manageable style. Always enjoy my time in the salon

I had my hair cut a couple of weeks ago by one of Trina’s new hairdressers, Nayha (apologies if misspelt).
My hair was short to start with and I was unhappy with the look. I wasn’t sure what could be achieved but was blown away with how I left the salon feeling very happy about my new style. Thanks so much Nayha!
Juniper Salon has never let me down, and for a person who has always felt anxious in a salon, Juniper has never made me feel this way - it is a calming, relaxed environment. Highly recommended!

Trina always does magic with her scissors, my messy hair always look wonderful after her work, she cuts every hair!

The service was impeccable, the information given, the time allocated , the expertise given was beyond exceptional, I am definitely going back- can not see me going anywhere else from now on

Approximate cost: $190

Vicki was wonderful. Her knowledge and education about my hair was truly remarkable. Thank/you so much.

Fabulous experience with Trina. First time client last weekend. Trina took the time to ask questions, listen to my answers and understand what I wanted. I’m so happy with the cut and she gave me great tips about product and keeping the method simple. Highly recommend.

Excellent highly recommend. I have curly/wavy hair and Trina was brilliant. For the first time in a long time. I've walked out of the salon with exactly what I wanted, cut and colour. Thankyou :-)

Trina is a super-skilled curl cutter. Had my second appointment today and love my new do! My curls are looking good. I love the salon vibe too, unique and friendly.

Trina is such a lovely person and has returned my lost wallet for me with absolutely everything still in it and posted it back to me in qld! Her kindness to do such a thing is amazing and I’m very grateful! If you choose to use Trinas salon I’m sure you won’t be disappointed.

Thank you Trina

I have been looking for some one who can cut and style curly hair really well. I had my first hair cut today and I am very pleased with the outcome. My hair cut and colour are the best I have had. Done by a very skilled cutter and colourist. Found my forever home for haircuts and colour. Love it. I have no qualms about recommending this salon to ladies with all types of hair. A very experienced group of hair dressers who put a lot of care into colour and cuts.

Been coming here for years. The staff are very knowledgeable, super friendly and always make me feel comfortable and included with consultations and the process of what's happening. I also love the decor and vibe of the place!

Such fabulous and skilled staff. They always make me comfortable and bring out the best in my hair. I love the look of this place too. Highly recommended

The service and the staff at Juniper are excellent! Highly recommend them!

Loving my colour and cut again as always. I’ve been going to Juniper for at least 5 years now and I’ve always been super happy with the result and would highly recommend them. I love for the head massage…

Juniper Salon rocks! My visit this time was to remove the dye and damage.
I am now sporting a very cool, short, a-la- natural grey/ silver hair do and love it.
Always a relaxing time at this salon - professional but down to earth, extremely knowledgeable and very helpful.
Could not recommend Juniper more!

Finally, a salon in the SE suburbs that can cut curly hair! It was my first curly cut and the experience was just wonderful. Morgan took the time to really listen to me without judgment and gave me a really beautiful cut. She also gave me some very practical yet game-changing tips that have made maintenance a breeze. They were reasonably priced and the service was just wonderful.

Unprofessional business practices and disgraceful customer service.

My appointment time was changed with no consultation, and I eventually received an untimely and unprofessional follow-up from the management, regarding my query about being overcharged.

The evening of my haircut, I queried via email about whether I was overcharged and left three voicemail messages the next week, but received no response. On the fifth try, I finally got a response. The representative who contacted me appeared disdainful towards me from the start of the conversation by saying, "I have this message to call you, where are we at?". They talked over me when I spoke, didn't answer my questions, and never apologized to me as a customer about my experience. Previous reviews indicate that they have zero customer service skills for clients who give feedback. The minimum expectation of an apology for the bad experience or the lack of response would have helped. The conversation was so redundant that I had to talk over them to express my dissatisfaction and eventually had to end the call while they were still talking.

On the day, I was provided with a $30 in vouchers (one for me and one referral), but due to the unprofessional manner in which the management acted, I will never return nor would I recommend this salon to anyone, over a misunderstanding of $20.

The website misleadingly states $165 (1 June 2023) as it did when I booked (and paid a deposit), and at no time did the salon advise of a new price when confirming the appointment via email or text reminders. The salon made sure to note their own various conditions about how I would lose my appointment if I turned up 10 minutes late or with damp hair. The representative would not answer my question about guaranteeing that the price was the same as when I booked it months ago.

I found the interaction with contacting the salon and management to be very unprofessional.

I gave the option for the salon to respond before I posted my review, but I received an email with unnecessary excuses and nine screenshot attachments with red circles from the management instead of understanding my experience. I would have been happy with an apology for any misunderstanding and to be informed when the price increased. But their lack of response to my email and voice messages, unprofessional behavior on the telephone call, and unnecessary email response solidified my decision not to support this business. I have received no apology for their unprofessional behavior on the phone. There was a lot of incorrect and contradicting information in their email to me. They accused me of not sending my email, said the price change WAS on the website, and provided a contradicting story about my hairdresser's availability, which had no impact on my appointment or complaint. I have double-checked all the information and their statements are incorrect. I feel vindicated in my decision not to support this salon, not due to the hairdresser, but due to the unprofessional customer service and treatment by the management.

Approximate cost: $185

Juniper Hair Salon is a hidden gem for those looking for expert hair styling in their local area. Trina, the stylist, really knows what she is doing and I can confidently say that my hair cut has lasted the whole school term. Not only did the cut last, but it also made me feel youthful and refreshed. Living around the corner, I had no idea that the specialist I needed for my curls was so close. I received great service, and was lucky to get an appointment due to a cancellation. I will definitely be booking my next appointment with Juniper, and now that I know they have won awards, it's no surprise why they're so highly regarded.

It was my very first curly haircut and I’m absolutely blown away with the result.
My curls never looked better!
Thank you, Vicky, for such amazing job and care ️

Approximate cost: $160

Lots of care taken with my first haircut, loved all of the knowledge they have about curly hair. My cut has been easy to style myself and I loved the natural products used in the salon.
Can’t wait for my next cut!

Funky looking salon.
Good consultation process, hairdresser Vicky was super friendly and clearly knew her stuff.
Didn’t leave the salon feeling desperate to de-pouff my hair. In fact, got a great cut and new style, one of my best hair cuts ever.
Got a little treats bag,gotta love that.
really happy with my experience

I had my first visit to Juniper Salon a couple of weeks ago & I'll definitely be back. Morgan took the time to ask me about my hair & my general routine with my curls - she gave amazing advice & an amazing hair cut. 2 weeks on, and my curls are so manageable and sit perfectly, I haven't pulled out the hair straightener yet! I'll definitely be back for my next curly cut in the new year.

Approximate cost: $160

Wow I have searched for years for a great curl specialist and finally found one!! Catered cut, styling and products used specifically for my curls and they have never looked or felt better. Had a great time and really happy with the results

I have curly hair and have had some pretty awful cuts in my life. Discovered recently that Junioer Salon cuts curls so I booked in.
Vicki did a dry cut, then washed it, tweaked the cut, dried it and tweaked it again. I was left with the bounciest, juiciest curls that have been shaped to perfection! So happy with my cut and the whole experience -K18 treatment, the chat - all round it was awesome!

Approximate cost: $165

My first visit to Juniper last week. I'm very appreciative of the time taken by Amy with her questions and explanations to determine what I was wanting with my curly hair cut and highlights. It was lovely to leave the salon with a different look.

Approximate cost: $335

I was initially really nervous, as my usual hairdresser over 10+ years at another salon was about to go on maternity leave, so it left me wondering around looking for a new home.
I did try another salon in Bentleigh and it was a huge fail. I have very thick, long, wavy/curly hair. I had to beg my old hairdresser to take me back and fix, and she recommended I check reviews and also gave written instructions on my usual colour mix, etc, etc, and tips on handling my hair to pass onto new salon. Encouraging me to go off and try another.

Juniper reviews seems best in the area, and I was pleased by the curly wavy hair persons writing and rating. So I booked, they did seem pretty busy so it was 3 weeks in advance and a deposit but happy to do it.

The day arrived, and I was nervous, and gave my old hairdresser's instructions, and both ladies were totally accepting and fine about it and mixed the right colour - spot on. and my god, does Vicky instinctively know how to cut and handle thick hair what a HUGE RELIEF, she was able to change my appt to fit in a cut, my hair felt fabulous, SO SO PLEASED. Really knowledgeable ladies. Worked together well.

The reviews are right. They totally know what they are doing, can tell the experience in them no green berets here.

I have now found a new home. Thanks guys.

Approximate cost: $175

Vicky was fabulous. She listened and understood what I was looking for with my haircut. She offered great advice about how to enhance my curls and I am really happy with how it looks. I really appreciated that there was no pressure to buy products. And loved receiving the curl enhancer clips as well as the sample shampoo and conditioner. I have suggested to others with curly hair to give the salon a try. Thanks Juniper Salon.

Vicky was fabulous. Cut my hair very well and gave me many tips on how to hydrate and manage my curls. She's lovely and it's so great to have found a curly hairdresser this side of town.

Approximate cost: $110

I have tried many hair salons in Victoria and I had never been very satisfied until I met Amy. She did an incredible job with my curly hair. She is very caring person, and she doesn’t try to upsell
Thank you so much she gave me lots of helpful information on how to keep my curly hair looking its best.