156 reviews about My Survey Australia

verified email - 19 Mar 2018

Its okay at the first redemption but when the 2nd time I redeem my points but its not working and I still have points that cant redeem. its WASTING time for me. its not working anymore I already contact the My survey many times its terrible. I'm always online in My survey I took every survey that arrived for me.

RedDwarf 20 Aug 2018

I agree, no longer a member, they are just a rip-off, complete waste of time

verified email - 08 Mar 2018

yes i am a member of this site?and i do surveys and my screen freezes or site crashes ,i hear and read some great stuff from this site but i have not seen any great stuff or had any luck on this site what so ever ,i feel like they take all my information but when it actually comes to the survey or question ask,i either do not qualify or the site crashes on me?

RedDwarf 20 Aug 2018

I experienced many of the same issues as you, I would complete surveys and not be rewarded for them, they would then say that the survey number I supplied did not exist, not worth the frustration

verified email - 27 Nov 2017

I’ve been with My Survey for about 6 years now and have received many and varying different surveys over the years. There are lots of rewards you can redeem for as little as 1250 points. I especially like the PayPal rewards as these are normally instant rewards.

verified email - 27 Jan 2017

The surveys didn't work properly, often crashing in the middle or letting me complete half or more before telling me I didn't qualify, wasting my time for nothing. I redeemed some points (for a measly $10), had gone up a level (which was supposed to mean I would get more points per survey) and was never sent another survey again. Then I receive an email from them asking me to open a new account! Why would I open a new account when I have one already? There is no way to contact these people either, they'll have you running round in circles.
I still have points, just under what I can redeem.. I’m very unimpressed and feel scammed.

carlap2 11 Mar 2018

I was thinking of giving this a go but your review has changed my mind. Thanks for your honesty

RedDwarf 20 Aug 2018

They are not worth your time and effort, I also felt scammed

verified email - 08 Dec 2016

A really good program to join and the rewards are great. I have been a member for years and have redeemed many times without an issue, Sometimes, internet glitches which may be our internet or the site which can be frustrating when you have almost finished a long survey, but thats life.

verified email - 15 Sep 2016

A few weeks ago I tried to change my email address with My Survey and could not do so. They then suggested I delete my old account (lost the points I had) and create a new account. I did that and now they have made the new account inactive. I have emailed them repeatedly to try and fix the issue and I either get a reply that DOES NOT answer my enquiry at all or a generic auto reply.

I had been a member for over 2 years and the complete lack of customer service during these past few weeks by them has been absolutely disgusting.

verified email - 17 Feb 2016

I have been a member for a number of months now. Some of the surveys have completed leave me with an error on the very last page, and no points added to my account. My account has also been made in-active for no reason at all. I have sent literally over 15 emails and they still have not re-activated this.

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RedDwarf 02 May 2016

They don't even deserve '1' star, I gave up on them some time ago after much frustration. There are so many better survey places out there the reward you immediately and answer any emails you send them. Don't waste your time on them.

Shazzbot1 15 Sep 2016

I was invited to a participate in a special project and guess what, I completed the first section and was told I qualified and that I had to download something, I tried to do this but it once again came up with technical error, so I checked my points balance and found no points and no record of me doing this survey. So disappointing spending the time and then receiving nothing. This "technical error" seems to be their way out of paying up! Not Happy!!!!!

rebekahr885 27 Jan 2017

Exactly the same things happened to me!

zahras811
175 reviews · 24810 points
verified email - 19 Oct 2015

A wonderful site to earn rewards! Surveys are generally interesting and fair rewards for completion. There is a wonderful rewards system with great variety. The surveys are given quite regularly so quite easy to accumulate points for amazing rewards.

Shazzbot1 22 Oct 2015

I absolutely disagree with you, I just completed a survey the other day, it took me over 30 minutes to complete it, was told thanks for your participation and then "NO' points once again. There are so many better places than this. I contacted them and they told me I didn't quality for the survey, how can that be if I spent 30 minutes doing it and was then thanked.

AngieT 09 Dec 2015

100% agree with Shaz- Absolute scam. System has "glitched" on every single survey I've done, resulting in the responses being submitted, but me not recurring any points for my time. I've contacted the company multiple times, and keep getting blown off with the "but you've been given entries"- which is a massive cop out because I don't do the surveys for gimmicks, I do them for extra money. Have wasted a good 10 hours on this stupid site, but no more.

verified email - 07 Aug 2015

Good website, however it had bit slow process in getting points credited. It might take up to 1 month for points to be credited for surveys done.

verified email - 13 May 2015

Yes a '1' star rating! I am so frustrated with My Survey. One example is last weekend I spent 50 minutes doing a 30 minutes survey (as usual it went overtime) at the end of each survey they ask for feedback as to what you thought of it and then you click submit, which I did. It then came up with technical error and no points were rewarded. I then contacted My Survey and a few days later received a response telling me that I did not complete the survey and therefore will not be rewarded for it. I told them that the survey thanked me and informed my I had completed it and that is why I completed the feedback form. They said no! Therefore, I wasted 50 minutes doing this survey. I have experienced this problem 3 times in the last week, spending so much time doing the surveys and then their excuse is "technical problems", I am sure they keep the information and just don't do the rewarding.

This site use to be ok, but now it really isn't worth my time, I am so close to a reward at the moment that I will only continue for that reason and then that will be the end! Not worth my time and frustration. Extremely disappointing, they really need to get their act together.

View all 4 comments
RedDwarf 19 Jun 2015

I have now cashed in all my points and once I have spent my gift cards, I will close my account. My survey is ridiculous!

okeydokey 11 Sep 2015

Same here - but they insist the survey numbers I give them are incorrect and suggest I write them down, even though I copied them from the email invitation. There are so many better options, so I too have cashed in points and given this one the flick after about 4 years of their rubbish.

mikeb747 02 May 2016

Try www.researchminds.com.au. We pride ourselves on swift customer service with regard to any issues that our members may encounter.

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