Dr Mary is very kind, helpful, knowledgeable and professional Doctor. Very easy to discuss health issues with. Lots of good, proactive advice.
Thank you for looking after our family so well Dr Mary.

Outstanding doctors and desk staff. All three of the docs I’ve seen are always willing to listen and consider the best option for my health needs. Wouldn’t go to any other clinic!

I am extremely disappointed by the client experience encountered having my COVID-19 vaccination at the Centre.

I expected a high standard of service but received a misinformed and rude staff member at the COVID-19 reception desk. When I got there she incorrectly told me they were not doing vaccinations today. I stated I confirmed the appointment the day before. She then asked which COVID-19 vaccination. I told her Pfizer. She incorrectly told me they don’t do Pfizer. I again told her the Pfizer vaccination was confirmed. She then abruptly told me I am too early. I stated I was told to come 10 mins early to fill out forms. She advised there are no forms to complete. As she was leaving she stated in a rude tone of voice that I should be grateful I am receiving the vaccination.

After receiving my Pfizer vaccination I was told by the nurse to wait 15 minutes before leaving to ensure I had no side effects. I was in the waiting area for a little over 15 minutes when the nurse came out and told 3 of us who just had the jab that she had written the wrong batch number on our vaccination cards.

I was just trying to do the right thing by getting the jab for the community and to get back to some sort of pre COVID-19 normal life. I did not expect this extremely poor client service and multiple medical administrative misinformation and errors.

Dr Clement Lo didn’t want to give me the exemption for not wearing a mask I have a valid medical reason not to wear one. The doc told me they were instructed by the clinic manager not to give exemptions but then said I can ask my other doc I see at the clinic for it. Passing the buck is very convenient I guess the patient is not important at all. I I felt like a number and got no compassion / understanding at all .very sad . They lost me as a patient I’m not going back for sure very disappointing .

Amazing service I received, I was very happy with my visit and I’ll be sure to go back!! The receptionist by the name Brittany was so lovely and helpful

This clinic is a joke, they happily advertise that they are open till 10pm but tonight I arrived at the clinic at 8.15 only to be told that I would be lucky to see a doctor, there were 3 on, which might have been fine if those 3 were ON. However, one left at 9.40, another spent 50 minutes with a couple, so my frustration level was reaching boiling point at this stage but the final straw was the same doctor who had spent 50 minutes with the previous patient then took another couple in obviously known to him and who didn’t have an appointment. While everyone else who had been sitting there hoping to see a doctor was told no more appointments tonight. Either give the service you advertise-and that is you are open to offer medical attention to anybody who presents before 10pm or stop taking patients at a given time and have your doctors work till all patients are seen. OPEN TILL 10pm MEANS JUST THAT!! it doesn’t mean we will swipe your Medicare card and you may or may not see a doctor, but we won’t lock the door till 10pm.

definitely not, Like a factory, in and out ass quickly as possible, even the pharmacy is a rip off

We have been coming to this clinic as a family for a number of years now. They have been great with injuries from sport and have onsite imaging and pathology so can all be done in the one place. At times they are very busy and you have to wait a while but that is the nature of a walk in appointment. Staff usually friendly and helpful. Dr Gail is fantastic!

Dr Gail Reid would be the best doctor that I have ever had look after me. She has knowledge, wisdom and compassion along with a personality plus, she always there to help me she's a person I can trust.

Approximate cost: $0

I started coming to this clinic after I found out my Dr. that I'd lost contact with over the years had moved here and was happy to continue seeing me again. I had been here before and found the receptionist to be a little rude back then, however since I've been regularly attending a year later, I am happy to say that I have been treated with respect and there's been a huge improvement in customer service.

The only 2 cons at this clinic would be 1. if your GP is popular then you're most likely up for a little wait. For me it's worth the long wait as I've found that it's not that easy to find a suitable GP from scratch and my Dr. always has time for me and never rushes me or makes me feel unwanted like some bulk billing clinics. If it's going to be a long wait, the reception are great as they are happy for you to leave and return when it's closer to your turn without breaking any confidentiality laws yet keeping you up to date on your position in the queue.
If you prefer to wait then I'd recommend bringing a power bank for your mobile/tablet as you are likely to run low on battery!

No. 2 con would be the expensive parking!! I put $1 in the ticket machine and it only gave me 10mins! There's no way I can afford parking there if I need to wait hours and so I try to park behind the building (just past the underground parking lot) as it's free and if you can get there early in the morning, you should be able to get a parking spot. I wouldn't recommend parking too far like at Bunnings because if for some reason you're unable to get back to move your car, you will likely cop a fine as I have once being only 10mins late and the inspector had already left me a $70 fine :(

So overall this clinic has improved greatly over the last couple of years and if you had a bad experience in the past, I'd suggest giving them another go as they do listen to feedback and have made changes accordingly. Also there's a few GP's from my own experience and from other patients that I've met there that I can say are worth going to see. Whether you just need a good Dr. to see you for a once off or you've moved to the area and are having trouble finding a good family GP, give Seymour Street Medical & Dental Centre a go :)