Shelly Removals & Storage

4.5
based on 143 reviews

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143 reviews about Shelly Removals & Storage

verified email - 27 May 2020

I rang and booked a removal with a different company, but when our removalists arrived it was in a truck for Shelly Removals. They seemed not to really know what they were doing, and there was a lot of faffing about and I'm not really sure how our move took 7 hours.
The removalists also put a hole in the wall of the house we were moving out of. Despite my housemate seeing it happen, they pled ignorance when I asked about it. There was even a sticker on the damage that made it look like they had tried to conceal it. I asked them what I should do and they said to take it up with head office.
At our new house, we had issues with the meter box and had no electricity. The removalists asked me to sign for payment, which I did... in a dim hallway. Despite me having asked about the damage to the wall, the removalists had noted on the page that there was no damage caused by them. They did not tell me about this. I had to request a copy from the office to find out.
When I rang to lodge my insurance claim, the girl who works in claims was supremely rude and unhelpful. She informed me that they would not honour our insurance claim, since we could have been the ones to damage the wall. This makes NO sense, given their policy that clients need to claim damage within 72 hours after the move. Why 72 hours if you're then going to say that the clients could have done it? They offered to pay a small sum as a gesture of goodwill, however, it was around 1/7 of the total cost of the damage.
The whole reason I didn't use someone off Airtasker or Gumtree was that I wanted good insurance - just in case. It cost me a LOT more than expected - in terms of the move AND my lost bond. In the end, I probably should have just used AirTasker.
Disappointing, stressful and expensive.

Approximate cost: $1700

verified email - 18 Jan 2018

I would never recommend Shelly Removals. They took longer to pack up house than first advised (which means more $$$ for them). Very slow to pack truck on moving day. Then took 14 minutes to drive 700 m! Didn't move all my belongings - resulting in a very stressful weekend. Customer service is non existent.

Approximate cost: $3300

verified email - 10 Jan 2018

I have never had a more difficult moving experience and I have moved 3 times in the past 3 years.
On thier website it says you only send out trained and professional staff. Well the main guy was good but the other one, who seemed to have only 2 weeks experience was awful, he was slow, and did not seem to be able to do much without direction, he did not seem to be able to carry many items. To be moving from a 2 bedroom apartment to a 2 bedroom apartment one would expect it to take about 4 hours max but it took 9hours 15min. I have never paid so much for moving and I am extremely disappointed.
AND THE OTHER THING IS THAT I REALISE I PAIDED THE $100 DOLLARS DEPOSIT BUT WAS NOT CHARGED $100 dollars less. So they owe me $100 at the least and have not responded to my emails. I am sure they have crews who are much better and faster, it is not fair that I should have to pay hundreds of dollars extra for the incompetence of one of their staff.

And not only that, I was expected to pay 1/2 hour before they finished.... They estimated how much longer it would take. How can this be when the price is meant to be told charged per minute, it is like they deliberately took 30 min exactly . Not very good service!
AND THE WORSE THING IS THEY HAVE NOT RESPONDED TO MY CONCERNS.

Approximate cost: $1167

carolh435 16 Jan 2018

I had a similiar experience and they didn't move all my belongings ... luckily I wasn't moving far so could go back and forwards. When I complained about the overly long time it took to pack they claimed I didn't have my facts straight ... they didn't even bother checking anything out! Would never recommend them ever.

verified email - 17 Oct 2017

Guys were great, nothing was to much for them. office stuff were great on booking the job as well. great value for your money.

Approximate cost: $865

verified email - 08 Jun 2017

Amazing service from start to finish, would like to say a big thank you for the crew but especially to David our driver.
will use you again when moving to our new property.

Approximate cost: $1250

23 May 2017

Would not hesitate recommending this company to all my friends and family.
we have to move all of our goods out of the house before 11 am and we had a 4 bedroom house. we had 3 guys coming on the day and did their best move everything before settlement time- they did finish packing 30 min past 11am but i can say they worked fast and as hard as they could. was a big day for all of us but they were great!

Approximate cost: $1380

verified email - 30 Mar 2017

Fantastic Stuff- from the time we first called , Shelly Removals were so accommodating.
the 2 guys were so careful, efficient & friendly.
Would happily recommend Shelly Removals to anyone.

Approximate cost: $1420

verified email - 15 Mar 2017

Andras and Sef help us moving from Taylors Hill to Burwood East on 04/03/2017. None stop for 6 hours. Only two 5 minutes break, and they politely asked us if it is ok. They took good care of our furniture. We are very happy with their service.

Approximate cost: $991

verified email - 22 Feb 2017

Would highly recommend this company- quick and easy to deal with- the office stuff as well as the removalist.
we moved from a 3 bedroom to a 3 bedrooms in Port Melbourne and the job was done quick and efficient.

Approximate cost: $946

verified email - 18 Jan 2017

Waiting for a reply re deposit refunds and storage refund, will leave appropriate comment when dispute is settled.

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