My 2 dogs and cat have just spent 10 days staying at the Pet Hotel whilst we were overseas. As my pups are only 1 and never been away from me I was extremely anxious and distressed about leaving them for so long. From the minute I arrived at reception (in floods of tears) I felt happier by the minute that they were in the right place. We loved that we could check in on them via the webcam and watch them playing and enjoying their days. We had contact several times with the staff via email and phone calls and each time were so impressed with the professionalism and kindness they showed us and our fur-babies. They arrived home in the Pet Hotel Limo smiling and calm. We cannot thank everyone at the Pet Hotel enough and we will recommend them to everyone we know....10/10 experience
Approximate cost: $2000.00
I used The Pets Hotel for the first time during the recent holidays and I was very impressed. Staff communication was friendly and helpful. Their efficiency made me feel happy to leave my cat with them for 10 days. Their rates are a little higher than my local cattery but I would not hesitate to use them again.
Our 1 year old puppy had never been away from home before, and our 10 year old daughter was really worried about the prospect. That was until we visited the Pets Hotel and she saw where little Larry would be staying. When she found we could watch him on webcam during playtime, she was totally sold. Consequently both Larry and the family cold enjoy their respective holidays! When we returned, Larry was ecstatic to see us, but it was clear that he had been well treated and had a great time. The Pets Hotel comes highly recommended by us!!
The staff at Pets Hotel were very friendly to me and engaged enthusiastically with my Bella. They answered my questions promptly. The play space at Pets Hotel was light-filled and full of dogs interacting in a happy manner.
The only aspect I was unhappy with was the compulsory $20 bath at the end of Bella's stay. I really believe that the decision to bathe my dog is mine to make. Otherwise, I was very happy with her care.
From start to finish The Pets Hotel was wonderful. I was very worried about leaving my dog Maggie for the first time but The Pets Hotel supported me through my nerves. Fantastic customer service and I could tell Maggie had had a great time while staying there. We will be back!
We have boarded our dog twice in the last 2 months and both time we have collected him with kennel cough, although he was vaccinated.
This has not only a financial impact ($120 for vet and medication plus $120 from the first time), but also a physical deterioration of our puppy who has to go through the kennel cough twice in only 40 days.
Not sure what's going on at Pets hotel but definitely we will not board him again or bring him for daycare anytime in the future, which is a pity because we are pretty sure that Yogi has enjoyed the venue and the staff is very friendly with him, but the health&hygienic conditions/dog health check is a mayor concern after our tangible experience.
After a tentative start Pepi had six weeks that he obviously loved and came away both well and well cared for. I would recommend The Pets Hotel to any dog owner.
The Pets Hotel provided me with peace of mind while I was away and my pet could not come with me. Thank you The Pets Hotel!
My 20 month Aussie bulldog (quite a handful) was understood & well cared for at the Pets Hotel. We'll be back!
They gave our dog a safe , friendly and fun place to stay, although we where a bit apprehensive about how our dog will react the staff where patient, friendly and reassured us it will be OK. as it turned out our dog had a great time there, we were so relieved... definitely loved the live camera, weekend stay all booked., woo hoo
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