AAMI Insurance

I have been with AAMI Insurance for my Car, Home Contents and Building for over 15 years and the one time I go to make a claim after my Car tyre was slashed/ vandalised. As expected I called AAMI, thinking I would receive the help they so publicly advertise. Well as expected of all Insurance Companies, I was let down and told their was nothing they could do to assist me. Even thought I have been a loyal customer and have full comprehensive insurance!!!! My advice don't waste your money or time with this Insurance Company!!!!

Claim process is a nightmare! Took almost 3 weeks for my car to even be assessed. Countless hours on the phone trying to find out what was going on. At one point you couldn’t even tell me where my car was. Almost 6 weeks later, I was notified that my car was ready for pick up from Gemini Smash Repairs Eagle Farm. I arrived this morning to collect my vehicle only to find the trims had not been attached properly and the broken tail light had not been replaced as specified in the estimate. When brought to their attention they fixed the trims prior to us leaving but I was told they needed to take a photo and get approval from the insurance company to fix the tail light, then miraculously as they were fixing the trims they found a new tail light to replace my broken one. They left me with 4km of fuel in my vehicle to get to the nearest petrol station and when I asked about it I was told “oh, don’t worry you’ll make it”. I ended up sitting on the side of the road in 33 degree heat with my daughter waiting for roadside assistance. My car interior is filthy with paint stains on the seals and front seat. My key fob was also returned cracked and my keyless entry is malfunctioning meaning I can’t even lock the car (even the spare fob won’t work) requiring an inspection by Mazda to determine the problem when it was previously working fine. No help from AAMI at all. No response despite numerous complaints. I’ve been a loyal customer for over 15 years but not anymore.

My car wouldn’t start so they sent someone out to help. He jump started the car and said that the battery was only at 20% and would need to be replaced soon, and to drive around for 40 minutes before shutting the car off. He said that if the car wouldn’t start again to call them again and they could replace the battery.

Two days later my car wouldn’t start so I called them. I was transferred to the Roadside Assist Shift Manager Caitlin who would not send someone out because they had already sent someone out before and the terms of the policy did not allow for two call outs for the same issue. After explaining the situation and my interaction with their call out service person, she said that the case notes stated I was offered a new battery and declined this offer. I explained to her that this was not the case and my partner was also present who could confirm this. She said that the person would not have written down if it didn’t happen – accusing me of lying. She continued to state that she would not send someone out to assist me.

I would suggest to everyone to record your interactions with the roadside assist staff because they will lie about what they have said to you and the administration team will also be very unwilling to help.

Approximate cost: $1600

Where to start. The claims process is like throwing your excess into a black hole and monitor an app which provides no information apart from a menu showing you the excess you paid.

Went through an anti-fraud process that took 2 weeks and consisted of a phone call. 25+ days for a someone to attend and check for mould with a leaking split system.

In the meantime, I just replaced the air-con as it is needed for the home office. They have denied the replacement cost and now waiting on somone to attend and report. No idea if the mouldy ceiling is covered.

Just avoid this disgraceful company. Their advertised claims payouts is most likely they paid a portion of a claim.

Save yourself dealing with ametuers and go with anyone else.

Approximate cost: $1500

Never! It used to be a nice and reliable insurer but no more! They do everything they can to isolate themselves from customers with whole barage of these "please press x" bull. Just try it. No e-mail contact and if you try to log into your account you will be facing an arrow going in circles in the middle of your screen forever (I waited only an hour). Disgrace and shame on you.

Well, I was surprised to read some not so pleasant reviews for AAMI. We have been insured with them for a couple of years now and unfortunately just before Christmas we were rear-ended. Our car is no longer road worthy and we were without a car. AAMI offered us a rental car free of charge until our insurance claim was sorted out - whether to fix it or write it off. I have found the customer service to be excellent, very caring staff and I have to say Wesley - the assessor has been outstanding with trying to sort this out as the repairer holding our car is closed for a few weeks and our car cannot be accessed, which is delaying our claim.
I highly recommend AAMI.

Useless,take the money in time but don't help u when u need, delayed to toew my car after accident and my car got stolen now treat my like criminal

Excellent customer service, and the claim process easy when i needed them. I have been a member for house insurance for about 5 years

Am looking to change my Home insurance as soon as it is up for renewal. A pipe burst in our home needing us to make a claim.
Claim made Friday finally had someone call to book in an assessor on Tuesday only to be told it will be another 12 days before they can come out to do an initial; assessment; asked how long until repairs made: unknown.
When asked if I was able to use my own repairers was told sure but we do not pay retail so you will be out of pocket.
Have had two friends use RACV and they were given a lump sum to pay their preferred repairers and the money was enough to cover!

I would NOT recommend this insurance company to anyone. Made my first claim after 6 years, and almost 3 months later, I still don't have my car back! The repairers they took my car to, couldn't have cared less, I actually have taken my car back 3 times because they didn't repair the damage correctly! This company is a disgrace, and I've been given the run around by 8 different people. Still no car!!! THIS IS AN ABSOLUTE JOKE!!

Approximate cost: $4800

AAMI is not the same since becoming part of the Suncorp group my dad had some new air conditioning units stolen from his strata properties and on lodgement of the claim they said this will be reviewed as the policy is still new (4 months)

No, not very insurancey at all. Been a customer for years, but AAMI just awarded a claim against us when the other driver was speeding the wrong way down a one way street! They didn't even bother to make contact with us to get our version of events even though our car is insured with them as well. They didn't even look at our initial report of the accident from the day and use that in the claim assessment. They just sent a letter of demand for the full amount of the claim, not even considering our own insurance policy with them. Waiting to wake up from this customer service nightmare. We then called to explain our concerns with the judgement and were patronisingly abused on the phone. Extraordinary. What a disgrace.

Basically we had AAMI as a business insurance for a beauty clinic. We thought we were insuring our beauty machines under machinery as anyone in the industry calls them "beauty machines". A machine broke down and surprisingly they say that beauty equipment is supposed to be covered under electronic equipment and not machinery. When you sign up for the insurance no one really explains which section of the policy meets your needs or anything else. They just send you the policy disclosure statement where you need to be a lawyer or an engineer to fully understand it. To sum we were able to claim only 1/5 of the value of the machine, obviously we disputed it but they said the policy is clear. We are cancelling the insurance right away, well done AAMI.

Had to make a clain early last year because of a hit run on my carwhile it was parked. Because there were two independant witnesses, who gave me their phone numbers and names and the number of the car which hit mine I went to the police who reported that number as non-existant. I rang AAMI for their advice and was told togo to their recommended repair shop at a pre-determined time and get a quote. This repair shop was a one stop shop for quote and repair. When they took my car I was given a taxi at no cost to me to get me home. When it was time to pick up my car, once agaon a free taxi ride took me to get my car.
Today I hit my own gate. AAMI covered the reapirs to my car the same as before (the excess this time is mine of course). In both instances, th eoperators could not have been more patien or helpful for me and I have to give them all five stars for everything.

Made a claim on the weekend. Excellent customer service and they arrange a repair on Monday. I like there safe driving app as it gives you feedback on some of the things you can work on plus you get rewards.

Had my car insurance with AMMI my car got stolen in April it took 4 months for them to pay my claim out after I had to provide all bank account detail, criminal history traffic history and a lot more it was very disappointing I felt like I was the criminal never had insurance with them again

I have been with AAMI for about 10 years now for everything - car, home, landlord insurance. I have had one claim when my car got stolen and 1 claim on my home insurance. Both times I was amazed at how helpful, professional and trustworthy AAMI were. The claim process was very smooth and fast. Through my experience I would not go anywhere else, and I recommend them to all my friends and family.

I just had to renew my comprehensive car insurance. The lovely lady I dealt with was more than happy to reduce my premium amount further. She gave me great advice on what I needed to know about learner drivers and P plate drivers. I have been with AAMI for a long time and am always satisfied with the help and advice I need especially now I have a learner driver behind the wheel.

i have been insure with aami for a few years now. i found the prices to be reasonable and
service wonderful.They staff are always happy to help and have lots of information to share. i have only been in 1 accident but
but found aami to be so easy to deal with.

I've been insured with AAMI for about 20 years for my vehicles. In that time luckily I've only had 1 claim but I found them to be very easy to deal with. Now that they have the option of changing the excess, my insurance is under $350 for comprehensive, which is wonderful as insurance can be extremely expensive otherwise.

Approximate cost: $350

I had my car insured with AAMI as they had the best rates, and cheapest comprehensive insurance. When I unfortunately had to make a claim they were very professional, prompt and friendly. My car was repaired like new! Very happy with the work done and they my claim was handled!

Approximate cost: $2000

I had my vehicle insured with AAMI because they have the best rates and most comprehensive insurance on the market. It is also an easy process to go through and they dont make you feel like a criminal unlike some insurance companies.

I have been with AAMI for many years now and I have found them to always be helpful when I have rang up.
I found them to be cheaper then other company's.
I've never had a problem with them and will stay with them.

Over the years I have stuck to using AAMI for my greenslip insurance because they offered me the lowest price based on my age, location and car type. Other insurers just wouldnt or couldnt match the quote that AAMI supplied me. I always bought my policy online and with ease. A hassle free experience every time over the 5 year period I purchased my greenslip with them (on a 6 monthly to 12 monthly basis). Only recently has a rival company been able to out-do AAMI on price.

One of the best insurance company when it comes with claims. I was very happy how they handled my case. I had special driver taking me home while my car was assessed and when it was ready they again send someone to take me to my car. They are bit more expensive then others but no pain when you need them.

WOW, I thought Telstra had the worst service, but I had never had an insurance claim with AAMI before!! I have had my caravan in their recommended repair shop for nearly 3 months, I paid the excess, I sent photos of the damage. I have followed up OVER and OVER again by email and telephone with the repair shop and AAMI.

I have been given the run around nonstop. The caravan has still not even been assessed weeks after they finally called and said they were sending an assessor! Every time I call I am put on hold for at least 15-30 minutes and you never get to speak to someone that can actually help because all those people knock off at 5pm. I have spoken to 3 different people tonight and they never called back as promised. I told a supervisor that I wished to make a formal complaint and he said there was no way to do this and he would pass on a message (yeh right).

We have several vehicles insured with AAMI but the next time they are due I will be shopping around! AAMI are happy to take your money 24/7 but try and make a claim and you don't get top talk to anyone. DO NOT USE AAMI.

We've had multiple policies with AAMI for years but have never had to make a claim before. Then we had an accident and our car needed to be repaired. AAMI told us it would take 3 days. 26 days later and we still don't have our car back. Their website says it usually takes 7-10 days.

I was with Sami car insurance for many years, rating one driver without ever making a claim. Aami has good policies, yet so expensive. The value of my car went down $1000 every year, yet my comprehensive policy kept going up. Saved $400 with youi

I can't begin to describe how happy I have been with the service and prices we get from AAMI, I only wish I'd been with them sooner! We just bought a new car and got several quotes from different companies but yet again AAMI topped them all. I always get the friendliest team members on the phone who are always willing to help and I never wait long on the phone either, you do really talk to a real person like they say which I love because there is nothing worse than calling somewhere only to have to press a series of numbers with a recorded assistant who doesn't understand what you're saying, never happens at AAMI!

I have had many dealing with AAMI lately and it seems that their level of customer service is getting worse each time. Their insurance is a good price, but if you factor in all the phone calls and wasted time when you make a claim it may not be worth it after all!