ABFAB Beauty & Wellness Centre

3.8
based on 11 reviews

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11 reviews about ABFAB Beauty & Wellness Centre

verified email - 17 Aug 2013

I went here a few months ago having recently moved into the area & needing some TLC after an interstate move with two little kids and leaving all of our friends & family behind. Just thought I should set the scene.

The presentation of the place is lovely & really feels like a different world. I had waxing done and also a hydrobath (laying in a big long spa bath.

The lass who 'served' me was abrupt, and rather uncaring. Her technique I found sloppy (missed areas on the legs) in waxing.

Then we went onto the hydrobath which was my bit of relaxation I needed. In the blurb it said foot and head massage with the hydrobath. Well, the foot massage was just jets in the tub, and the girl asked if I really wanted the head massage, because she didn't really like them. The impression I got is that she would much rather be talking with her friends. She then said that she would just do 10 mins & see if I wanted more - not ideal, but she asked me & I said carry on. She left the room a while later and then popped back & said that it was time to get out & she'd meet me in the lobby.

Umm, so I got out, with jets still running & got plastered with water!! I wish she's told me to wait until the bloody thing stopped! So I laid back in there trying to relax after that. The thing stopped & I emerged totally bedraggled.
I didn't say anything to the girl afterwards, I just felt humiliated & as if it wouldn't matter anyway. She was just rather rude & I just wanted to get out of there.

Bottom line - nice place in the foyer, but doesn't carry on behind the doors.

Approximate cost: $130

verified email - 25 Jun 2012

Moving from the inner city to the suburbs, AT FIRST I was impressed with Abfab....I went there for a facial and had an incredible experience. It was perfect down to every last detail, the gown, the slippers, a room to sip tea before the facial to help relax you. I then went there to speak to the nurse who does the wrinkle injections, I found her helpful informative and professional. Taking into account all the professional service I had recieved at abfab, I REGRETABLY decided to have my make-up done there before a family photo shoot. Obviously the girl had no scope of immagination, with the look I was trying to achieve 'fresh and dewy' and basically scrapped and dug her make-up brush into the bags under my eyes trying in vain to cover the dark circles. I put up with it for about three or four minutes before telling her that it actually hurt when she was applying the concealer under my eyes when she was brushing so hard. She took a break from concealing my 'bags' to concentrate on my foundation etc. When it came back to my eyes, I said that the concealer she had put on was blotchy, and the eyeliner she had put on actually accentuted my wrinkles and crows feet rather than complimenting them. The make-up artist then dissapeared only to return atleast ten to fifteen minutes later with a small dish of water to obviously dissolve the eyeliner. I didn't have a watch on to time precisely, but it was long enough for another girl to ask me how I was going, have a quick chat offer me a coffee, then go away and make me coffee, bring it back to me and i had only just finished it before the make-up girl had returned with her small dish of water. By that time I had enough and told her just to finsh up, she gave me a sponge and basically told me to dab under my eyes myself, so it wouldn't hurt. Then she did my mascara, and asked me to look in the mirror, I said I normally wear it a lot thicker than that and once again, she handed me the brush and told me to apply it myself then! This is the first time I have ever publicly complained about a bussiness, but I was so disappointed with her lack of professionalism, knowledge and attitude towards making up an older lady- that I just had to search for a site where I could vent my Anger at wasting $90 on something I could of done better myself at home! My rating is based on this make-up experience alone, if this had not occured I would never have sought refuge for my anger on the net and would have been perfectly happy with all my experiences at Abfab! But Unfortunately your make-up artist failed me.

Approximate cost: $90

verified email - 09 Mar 2012

I have known and used this business for as long as they have existed. The owner is fastidious about hiring experienced, well presented and hard working, customer oriented staff in all facets of the business. In my view there is none better such facility in the outer east of Melbourne.

verified email - 23 Feb 2012

i was blown away by the gorgeous entrance and could not believe all the gorgeous gifts they had on offer. My therapist was quiet through the massage but started to get chatty through the manicure. I had booked in for a massage, manicure and a deluxe pedi. It was long and I was still there at 9pm, as it was after hours i was thrilled I did not have to hear the hard sell to move beauty products.

verified email - 13 Oct 2011

I was recommended to come to Abfab. But I was really disappointed with the service there. The wait for my scheduled appointment was over 30min, would have appreciated some information from their staff to say they are running behind. The lady who attended to me didn't make me feel very comfortable or welcome to be there.

01 Sep 2011

I recently moved from the inner city to Vermont and was told by a girlfriend about a new day spa which was out of this world. Well she was sure right I booked a spa package so I could spend the day there. The staff were so proffesional and friendly they had awards everywhere which made me assured I was in the right hands. My therapist was welcoming and very knowledgable especially when it came to my skin. It was such a breathe of fresh air to be away from inner city salons where they pressure sell and forget your name. I had a pedicure which was amazing I was even offered champagne wow!! I had a frangipani body wrap treatment in the hydro pod and my skin felt so soft and smoothe.
I was provided with a spa lunch which was delicious. This has to be the best spa in Melbourne and recommend it to everyone.

verified email - 27 Aug 2011

I went to ABFAB three time sin total. Once for a relaxation massage, and twice for a pedicure and manicure. All times I left feeling that i hadn't got the experience that justified the cost. The girls are nice and the new rooms are great but the skill level does not justify the price. One girl filled my nails back so far that the pink area under the nail was showing and the shape was very pointy. It is better value to travel to Camberwell and take your pick of good salons.

Approximate cost: $135

verified email - 05 Aug 2011

I have been an AbFab client since they first opened. I travel around the world, staying in the very best hotels with on-site day spas and know what to expect. For a business based in the outer suburbs, AbFab must be the best in the area. Anything you want, the very best equipment and facilities - a total experience that cannot be bettered unless you go right into the city.

verified email - 21 Sep 2010

I have been going to Abfab for the past 5 years. I have always had a great experience. Their business has grown enormously in that time, which is a testiment to excellent service and loyal customers. Abfabs spraytans are the best!

Anonymous
verified email - 25 Feb 2008

I have been going to AbFab for nearly two years and have never had a bad experience there. I have used them for massage, waxing, facials, spray tanning, special occasion make-up, eyelash extensions - no matter what the service, you can have confidence in their expertise. The staff are all lovely and very professional. For the quality of the services they offer, I think they are very reasonably priced too.

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