I had a terrible experience with Absolute Domestic. I hired them to clean my home, and they sent two very young cleaners, Jasmine Scott and Jasmin Bochow, who were supposed to work for 5 hours. However, my electronic lock records show they were only present for 4 hours. Not only did they fail to complete the basic cleaning tasks, but for instance, they created a mess in the kitchen themselves and left it unclean! I had an important work meeting scheduled after they were supposed to finish, but due to their incompetence, I had to rush around to clean the house myself.

When I provided evidence to Absolute Domestic, they completely shirked their responsibility, claiming the cleaners were independent contractors. They charged me for 5 hours of work but only provided 4 hours of no service just presence! This is theft. Their lack of accountability is unacceptable. The countless emails and phone calls I made to resolve this issue were a complete waste of my time and energy. I advise anyone to stay far away from this company.

Approximate cost: $200

Please be AWARE. I’ve just had the worst experience with this company. My clean was so disappointing.

Be warned they don’t offer satisfaction guaranteed as mentioned on their website.

They also don’t employ cleaners but are a referral agency that connects cleaners with you. So any cleaner can pickup your job when they advertise it experienced or not?

I can’t also believe they train their cleaners as also mentioned on their website. The cleaner I had had little cleaning experience.

Book for a BOND CLEAN Not only was this not done but doubt any rooms were entered into, NO floors done AT ALL, dust left still untouched on exhaust fans, grime on ceiling fans, chrome fittings not cleaned nor did they know how to provide an invoice. Originally got told they don't give receipts.

This was all for 5 + hours @ $365 an nithing done ... excuse, I didn't provide the cleaner with list... well excuse me but you are the first cleaners that don't know what a bond clean is or what's included. Though you do state this on your website clearly, so you do know what a bond clean is...

They will not send the original cleaners back out to do the job that was requested and paid for. If your going to ask (why paid), my daughter is Inexperienced in Renting and tried to do the right thing...

From their reviews it seems they are great when things are great, but unprofessional when things get a little hard. Please be aware as it’s very disheartening when you contact a company with an issue only to be told ... my problem. You got your money so who gives a flying rats that my daughter has now been left in a terrible predicament of having to outlay more money (that she or i dont have) for another bond clean

Think twice before dealing with this company.. I wish I had seen these reviews before I booked with them.

Worst experience. In 2 hourS, cleaner did 2 bathrooms. What a scam

Approximate cost: $82

Highly recommend this service. They communicate very well and allocated us fantastic cleaners. Once you have a cleaner allocated you can deal with them directly, but the broader company is there to allocate a new cleaner one finishes up for any reason, therefore they do all the hard work of finding someone new, which is great. The cleaners they have allocated to us have been excellent, so clearly Absolute Domestics are screening well. Prices also very reasonable. Very happy continuing customer.

Was going to use this service for the first time, they confirmed a cleaner for the following Monday, I contacted the cleaner during the week who never replied to me, so I called their office and they said they would contact the cleaner and get back to me, I didn’t hear from the cleaner or them. On Monday I called them again, they said that they would find me a cleaner as a priority, I didn’t hear from them. I called them again midweek and asked if they had found me a new cleaner, they said they hadn’t but would find one and call me the next day. They never called, and I still don’t have a cleaner: a complete waste of time, avoid this company if you want a cleaner.

I had Laszlo Rakovits perform a exit bond clean for my rental home. He knew exactly what was required and carried out the clean to a good standard with no issues from the realestate.

Laszlo was quick, prompt and professional. Very happy with his work ethic and quality. Recommend!

Approximate cost: $250

Lazlo was professional, accomodating, communicated well and was happy to put in extra time and effort to get the job done.

Laszlo did a great job in the short time he had to do a final clean when we sold our house. He was quick and cheerful. Would highly recommend him.

Laszlo did a great job the place looked immaculate when he was finished, highly recommend his service!

Laszlo Rakovits is the very best you can get!! Very warm, genuine, AND did the best job. A small cost for a great job!! Well done Absolute Cleaning on a great choice of staff!!

Approximate cost: $355.00

Do not rely on this company I I booked absolute domestics for today I turn down three other companies because they assured me that they could do the job on Thursday the cleaners turned up this morning and I was informed that it would take four hours to clean and oven
the oven had not been used much from new and I had already sprayed it
I said to the cleaner I will do the oven myself and within 15 minutes I had the oven spotless see picture attached

I also sent same pictures to the team they sent to do the job

The cleaner said I did not know what I was talking about

she’s been doing this for a very long time and 4 hours maybe 3 would be the minimum for cleaning the oven

She was very instist I did not what I was talking about and Tiffeny and her husband Steve left the job
So upon ringing the company I was informed that they would try and get me a cleaner there as soon as possible and is was with the supervisor
Who never called me back and did not take my call today when trying to get some clarification as to what had happened however they sent me a text just now to say they had no one available
so another day gone and now no way of getting a cleaner before my vacate date
not even a personal call to say that they could not get anyone there to do it therefore I’ve been left stuck

End of lease cleaning service for 3 bed/1 Toilet,I would say they are Absolute Rubbish and cheats.

1. Cleaner promised to come by 8 AM,he arrived by 12.30 pm. Not even a call to say he is coming late, or even offered apology.
2. Assured to complete the cleaning by 5 hours for $305, instead took 8 hours to finish.
3.Cleaner was very rude and nasty.
4.Cleaning was below standards and I was penalized by the Real Estate.
5. AB never offered any apology..and avoiding my calls.
6. Absolute Domestic are money swindlers.
7. They purposely delay the job to swindle money. After 3 hours, every hour they charge extra.
8. Cleaning was below standards no proper industry based cleaning material used.

Please be mindful,cleaner takes money before even work starts. What it means ; that you have very less option to say anything to them even if the job is unsatisfactory.

Following people from AB and Franchise i had dealt with;

Absolute Domestic Rep: Nikki Nicolaou
Franchise cleaner : Harry Singh
Franchise Shinystar cleaning

Terrible service if something goes wrong!

We had someone come out recently for a 5 hour spring clean prior to selling our house. She did a lot of damage, and I had to do about two hours of cleaning myself to clean up after her. If I had time to clean I wouldn't have called a cleaner!

Absolute domestics seemed uninterested in compensating me for the extra cleaning I had to do, or the time spent taking photos and chasing them up. They did initially offer to do something about the damage so I sent some photos through. They gave me the wrong email address to begin with. Since they told me the right one I have still not heard back from them, not even an email saying that they have received the photos. I don't even know if I should be getting quotes for repairs. They say on their website that they have insurance that will cover damages but they don't tell you that they have terrible service so it'll be a really painful process if anything gets damaged, and that they won't compensate you for the time spent cleaning up after them.

I'm currently selling my house and the damage to my stove has been remarked upon by at least one person. Absolute domestics doesn't seem to care that it is urgent for me.

They've also ignored my requests to have the cleaning fee refunded so I have effectively paid them to damage my house, make me clean up after them and ignore me. Terrible.

WARNING - DO NOT USE THIS CLEANING SERVICE [redacted generalisations]

Absolute Domestics is the worst cleaning company I have ever dealt with.

1. The original price quoted doubled on arrival - $150 more than any other cleaner in Melbourne.

2. I was overcharged from my original quote and verbal agreed price seen on site, yet I get no response from management [redacted names] about this over charge. I have sent many messages requesting this to be rectified yet no response. Very very poor customer service. Do not expect to be able to get hold of anyone if you have any issues.

3. Sub standard work all round, dirt and cobwebs all through the house, jobs incomplete and parts of the house charged for cleaning that were already clean (these parts of the house were cleaned by myself in front of the cleaners). The cleaners also spent the first half hour talking amongst themselves which I was charged for.

5. This is a contracting service, Absolute domestics don't seem to actually own any of the cleaning services. The head office in Sydney is just an advertising front, they then get [redacted names] to book other cleaning company contractors to complete your cleaning job so there is no quality control at all by Absolute, they contract rookie cleaning companies at low rates to bump up their own profits.

6. Worst customer service I have EVER experienced, I have been yelled at and abused by [redacted names]. Everyone just passes the complaint around. [redacted name] at head office in Sydney passed me to [redacted name], [redacted name] then did not want to deal with the complaint so I was then passed to [redacted name] who has the worst customer service skills I have ever encountered. Very rude man.

[redacted generalisations/inflammatory comments]

It didn't have the cleanest home after the work was completed and needed to go over some rooms with the vacuum cleaner, which defeats the purpose of out sourcing the work. She went above and beyond in some areas, like doing the dishes, which I didn't ask for - however I didn't ask for this as we have a dishwasher and I wanted the focus elsewhere.

I decided to give them another go and change the day but then this was never communicated to the cleaner and she showed up on the wrong day when no one was home to let her in.

More stress than it was worth.

Had a cleaner in for five hours while I was in hospital having a baby hoping to come home to a clean house. Not sure what was actually cleaned. Basic cleaning was not done. My son's shelves weren't dusted, the mirror in my bedroom wasn't cleaned, the toilet wasn't cleaned, the bar stools and cupboards weren't wiped down, the cot wasn't dusted, the floor was remopped that night and underneath the couches wasn't even vacuumed. I could go on and on. I came home and was extremely frustrated and felt let down by this company. I would really be interested in knowing what was done in the five hours someone was here because we paid a lot of money to have a house to clean when we got home. The only thing I could see that was done was frames and appliances were rearranged in the kitchen and living room and soap switched out for hand sanitizer at the sink. When my husband called to complain, he was offered a free clean if we signed up for fortnightly cleans. Why would I sign up for something that was a disaster the first time? Would definitely not recommend or use in the future.

Staff are unpaid for training, work is hard to come by and then they charge you $60 to join which was not mentioned upfront.

I paid an extra hour to include a window clean and they refused to use my windex instead using bicarb soda which left a white paste over me window. They were worse than before they cleaned, he spent an hour and half cleaning them and left not having done half the house either. Worst cleaners ever. Can't even believe they have a job!!

Back and forth with their rostering team over 3 weeks giving them a variety of options, yet they couldn't find anyone in my area Oakleigh South. Took far too long to come up a blank. I found my own cleaner via yellow pages in my area within a half hour. Unless you are prepared to fit in with their limited availability (seemed like Wednesday during the day the ONLY option) then I wouldn't bother with this company, they don't seem to have the ability to meet reasonable customer needs. You must be prepared to get what you're given when it suits them it seems (this also seems to be the tone and attitude from the staff, including in response to other reviews on this site).

Have used cleaners over the years through various channels, some ok, some terrible. I am with Absolute Domestics now and have been for approx 3 years. I can't fault them. My cleaner Judy has been great, reliable, experienced, friendly and helpful. They offer a relief cleaner when Judy is on holidays or unwell and they call for regular feedback. I highly recommend their service! Oh, they also cover the cleaners insurance so if there is damage in my home we are covered. Very happy.

Approximate cost: $60

Very very rude staff in their call centre. Careless the cleaning quality as didn't want to let me finish my feed back about poor cleaning quality. Lies to me the cleaners who cleaned my house are very experenced, already worked for them at least 6 months, but the cleaner told me she and her husband from Columbia with 2 kids, just arrived Melbourne 2 months!!! When I asked to talk to the manager, I've been told she (Named Cathy) is the manger and didn't want to "help" me anymore. It seems the golden rules to get Absoluedomastic to 'help' you are: 1. Need to tell Carhy how good the job has benn done 2. Let Cathy to cut in your talking any time she wants 3. Acting like a fool to accept Cathy's lie and wrong informations. Then, the Melbourne manager Cathy might want to 'help' you. What a 'great experence'.

I would stongly caution anybody considering using this service. The insurance policy they have only covers the client when the cleaner accepts liablity. You will have to provide proof that the cleaner damaged your property. Do you have surveillance cameras in your home? Will you be watching 100% of the time?
A cleaner damaged my floorboards and they have been extremely unwilling to resolve this issue.

this company has no service standard and the cleaners they employ are lazy, don't turn up & time wasters. They dust around things... Ive seen them mop with 1 hand and then run out of time and Ive only had half the house cleaned...When Ive pointed out that there are still dust bunnies on the floor...the next week they don't show.. Ive had things broken, again the company allows the cleaner to put it back on you, perhaps they were old? Ultimately I am tired of walking on eggshells around the Cleaners from Absolute Domestics, after all They are being paid to clean but they seem to want their ego's stroked..and thanked and thanked and thanked. I am grateful but I would be alot more grateful if I didn't have to clean again after they left with my $150. Seriously.

Approximate cost: $30

The first lady they sent me decided to quit after 1 day. Get a call on Monday to tell this (5 days after she quits) and its now 4 days later and they can not be bothered in returning my calls or emails to let me know when the new cleaner will start. Would not recommend at all.

Oh and more expensive than the cleaner I managed to find MYSELF within 4 hours

Approximate cost: $30

my mum swears by their service,she has them in regularly to clean her home now she is elderly,great rates and impeccable service,highly satisfied with their service never had a problem

Took a few days to connect me with a suitable cleaner, but happy with the resulting clean. Do note that this company (or is it just the area serviced?) does not provide cleaning equipment/solutions but I was happy to provide my own.

Approximate cost: $30

I've just started using them and Ann was lovely. My house is sparkling and she was so efficient. She bought all her own gear so that was good, too. I only have a small unit and she cleaned the lot in an hour. The good thing is that she said that they do whatever you need. Next time I'm getting windows done.

Approximate cost: $25

I have tried other cleaners before including part-timers and for me, Absolute Domestics is the best for me. I am a busy single mum and I don't have that much time to clean, they simply do it for me and they work like magic! I just wish they have a loyalty discount program.

Approximate cost: $25

The work we have had done here has always been of the highest standard. Very reliable helpful and friendly.They do all manner of domestic tasks from ironing, washing ,cleaning and general tidying. Highly recommended