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59 reviews about Absolute Domestics

verified email - 19 Aug 2021

Do not rely on this company I I booked absolute domestics for today I turn down three other companies because they assured me that they could do the job on Thursday the cleaners turned up this morning and I was informed that it would take four hours to clean and oven
the oven had not been used much from new and I had already sprayed it
I said to the cleaner I will do the oven myself and within 15 minutes I had the oven spotless see picture attached

I also sent same pictures to the team they sent to do the job

The cleaner said I did not know what I was talking about

she’s been doing this for a very long time and 4 hours maybe 3 would be the minimum for cleaning the oven

She was very instist I did not what I was talking about and Tiffeny and her husband Steve left the job
So upon ringing the company I was informed that they would try and get me a cleaner there as soon as possible and is was with the supervisor
Who never called me back and did not take my call today when trying to get some clarification as to what had happened however they sent me a text just now to say they had no one available
so another day gone and now no way of getting a cleaner before my vacate date
not even a personal call to say that they could not get anyone there to do it therefore I’ve been left stuck

verified email - 17 Dec 2020

End of lease cleaning service for 3 bed/1 Toilet,I would say they are Absolute Rubbish and cheats.

1. Cleaner promised to come by 8 AM,he arrived by 12.30 pm. Not even a call to say he is coming late, or even offered apology.
2. Assured to complete the cleaning by 5 hours for $305, instead took 8 hours to finish.
3.Cleaner was very rude and nasty.
4.Cleaning was below standards and I was penalized by the Real Estate.
5. AB never offered any apology..and avoiding my calls.
6. Absolute Domestic are money swindlers.
7. They purposely delay the job to swindle money. After 3 hours, every hour they charge extra.
8. Cleaning was below standards no proper industry based cleaning material used.

Please be mindful,cleaner takes money before even work starts. What it means ; that you have very less option to say anything to them even if the job is unsatisfactory.

Following people from AB and Franchise i had dealt with;

Absolute Domestic Rep: Nikki Nicolaou
Franchise cleaner : Harry Singh
Franchise Shinystar cleaning

verified email - 12 Feb 2020

Terrible service if something goes wrong!

We had someone come out recently for a 5 hour spring clean prior to selling our house. She did a lot of damage, and I had to do about two hours of cleaning myself to clean up after her. If I had time to clean I wouldn't have called a cleaner!

Absolute domestics seemed uninterested in compensating me for the extra cleaning I had to do, or the time spent taking photos and chasing them up. They did initially offer to do something about the damage so I sent some photos through. They gave me the wrong email address to begin with. Since they told me the right one I have still not heard back from them, not even an email saying that they have received the photos. I don't even know if I should be getting quotes for repairs. They say on their website that they have insurance that will cover damages but they don't tell you that they have terrible service so it'll be a really painful process if anything gets damaged, and that they won't compensate you for the time spent cleaning up after them.

I'm currently selling my house and the damage to my stove has been remarked upon by at least one person. Absolute domestics doesn't seem to care that it is urgent for me.

They've also ignored my requests to have the cleaning fee refunded so I have effectively paid them to damage my house, make me clean up after them and ignore me. Terrible.

Absolute Domestics 12 Feb 2020

Hi Kirsty, we have tried to call you today to discuss this matter further and have sent you our contact details. Please return our call when you are available. Regards, Absolute Domestics

verified email - 04 Aug 2017

WARNING - DO NOT USE THIS CLEANING SERVICE [redacted generalisations]

Absolute Domestics is the worst cleaning company I have ever dealt with.

1. The original price quoted doubled on arrival - $150 more than any other cleaner in Melbourne.

2. I was overcharged from my original quote and verbal agreed price seen on site, yet I get no response from management [redacted names] about this over charge. I have sent many messages requesting this to be rectified yet no response. Very very poor customer service. Do not expect to be able to get hold of anyone if you have any issues.

3. Sub standard work all round, dirt and cobwebs all through the house, jobs incomplete and parts of the house charged for cleaning that were already clean (these parts of the house were cleaned by myself in front of the cleaners). The cleaners also spent the first half hour talking amongst themselves which I was charged for.

5. This is a contracting service, Absolute domestics don't seem to actually own any of the cleaning services. The head office in Sydney is just an advertising front, they then get [redacted names] to book other cleaning company contractors to complete your cleaning job so there is no quality control at all by Absolute, they contract rookie cleaning companies at low rates to bump up their own profits.

6. Worst customer service I have EVER experienced, I have been yelled at and abused by [redacted names]. Everyone just passes the complaint around. [redacted name] at head office in Sydney passed me to [redacted name], [redacted name] then did not want to deal with the complaint so I was then passed to [redacted name] who has the worst customer service skills I have ever encountered. Very rude man.

[redacted generalisations/inflammatory comments]

Absolute Domestics 14 Aug 2017

Dear Nick,

Absolute Domestics is not a scam and our prices and processes are very clear. We have been established since 1993 and are in thousands of homes throughout Australia and New Zealand every day.

As advised over the phone, in person, on our website and via email confirmation, a one off clean costs $165 for the first 3 hours then $40 per hour for each additional hour per cleaner. Your end of lease clean was never quoted as a flat price of $165 and after a walk through with our cleaner prior to start, it was agreed that we would work to your budget of $280 for cleaning and carpet cleaning of the property.

Our cleaning contractors worked in order of your written priority list during the allocated time. The list of what was achieved in this timeframe was also confirmed on the invoice provided at the completion of the service and included your priorities of the bathrooms, floors and kitchen.

At no point did you instruct the cleaner while you were there to ignore the kitchen because you had cleaned it yourself. Further to your complaint that the cleaners did not clean your walls which required a full wash from floor to ceiling rather than spot cleaning, it was agreed that we would send someone back to site at a discounted price of $100 to complete this task. We were unable to meet your demand to send someone out the same day and our first available offer of the following morning was rejected.

Please be aware that threatening to put us all over social media will not result in an automatic refund and the work completed was done in accordance to your budget and priority list.

Regards, Absolute Domestics

verified email - 13 Jun 2017

It didn't have the cleanest home after the work was completed and needed to go over some rooms with the vacuum cleaner, which defeats the purpose of out sourcing the work. She went above and beyond in some areas, like doing the dishes, which I didn't ask for - however I didn't ask for this as we have a dishwasher and I wanted the focus elsewhere.

I decided to give them another go and change the day but then this was never communicated to the cleaner and she showed up on the wrong day when no one was home to let her in.

More stress than it was worth.

verified email - 21 Jan 2017

Had a cleaner in for five hours while I was in hospital having a baby hoping to come home to a clean house. Not sure what was actually cleaned. Basic cleaning was not done. My son's shelves weren't dusted, the mirror in my bedroom wasn't cleaned, the toilet wasn't cleaned, the bar stools and cupboards weren't wiped down, the cot wasn't dusted, the floor was remopped that night and underneath the couches wasn't even vacuumed. I could go on and on. I came home and was extremely frustrated and felt let down by this company. I would really be interested in knowing what was done in the five hours someone was here because we paid a lot of money to have a house to clean when we got home. The only thing I could see that was done was frames and appliances were rearranged in the kitchen and living room and soap switched out for hand sanitizer at the sink. When my husband called to complain, he was offered a free clean if we signed up for fortnightly cleans. Why would I sign up for something that was a disaster the first time? Would definitely not recommend or use in the future.

verified email - 26 Feb 2016

Staff are unpaid for training, work is hard to come by and then they charge you $60 to join which was not mentioned upfront.

lino-capolongo741 29 Aug 2016

Hi can I ask you any questions about the job?

verified email - 20 Jan 2016

I paid an extra hour to include a window clean and they refused to use my windex instead using bicarb soda which left a white paste over me window. They were worse than before they cleaned, he spent an hour and half cleaning them and left not having done half the house either. Worst cleaners ever. Can't even believe they have a job!!

Absolute Domestics 20 Jan 2016

Hi Jenna, we sincerely apologise that you were unhappy with the service we provided. If could call please call us on 1300 364 646 and identify yourself via your mobile number we would love the opportunity to rectify this for you. Kind regards, Absolute Domestics

verified email - 24 Oct 2015

Back and forth with their rostering team over 3 weeks giving them a variety of options, yet they couldn't find anyone in my area Oakleigh South. Took far too long to come up a blank. I found my own cleaner via yellow pages in my area within a half hour. Unless you are prepared to fit in with their limited availability (seemed like Wednesday during the day the ONLY option) then I wouldn't bother with this company, they don't seem to have the ability to meet reasonable customer needs. You must be prepared to get what you're given when it suits them it seems (this also seems to be the tone and attitude from the staff, including in response to other reviews on this site).

verified email - 23 Sep 2015

Have used cleaners over the years through various channels, some ok, some terrible. I am with Absolute Domestics now and have been for approx 3 years. I can't fault them. My cleaner Judy has been great, reliable, experienced, friendly and helpful. They offer a relief cleaner when Judy is on holidays or unwell and they call for regular feedback. I highly recommend their service! Oh, they also cover the cleaners insurance so if there is damage in my home we are covered. Very happy.

Approximate cost: $60

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