As someone who has spent many years in a consulting role involving sales & customer relations, I feel qualified to acknowledge competency in this area. While customers are quick to criticize, the job well done is all too often ignored. I want to compliment your technician for the way he attended to a service problem with my Bosch hot water system. He handled the situation with a minimum fuss, his diagnosis was thorough & professional & he kept me informed. Further to his credit, he was polite, efficient & a pleasure to have on the job. He is clearly a credit to your organisation. My experience will be shared with others. I commend you & your team for your commitment to true customer service. It underscores the promises made by most businesses, large & small, which, when put to the test, fail to demonstrate any meaningful substance.

Go for this mob, they know what it's all about.

I just want to say how great these guys were with fixing my hot water service. I really appreciated how they went over all of the details with me, giving me options for a new hot water system and just how quickly my new one went in. It was fantastic to have that help after the stress of the old one.

We had the guys from Adelaide Hot Water come out today to fix our hot water system. From the professional assistance over the phone to the qualified technician who new exactly what he was doing, he had all the parts and fixed it within the hour. They really impressed me. Their ability to repair our Bosch hot water system on the same day ensured that my family had hot water that night when they came home. Well done!