This business has Closed Down
Word of Mouth has been informed that this business is no longer trading. If this is not correct, please notify us.

Advance Removals

4.0
based on 9 reviews

  • Adelaide, SA 5000
  • 1800 882 474
  • Visit our website
  • Opening Hours (Friday: 8:00am-5:00pm)
  • Payment methods
    Debit or Credit card (Visa, Amex, M/Card); BPAY, EFT.

9 reviews about Advance Removals

verified email - 14 Jun 2016

Our move was from Noosa Heads Qld to KingstonSE South Australia recently. From the first point of contact to the delivery, the process was seamless and the contractor a joy to work with.
Our furnishings and assorted goods were well packed and everything was delivered in good shape. Our thanks to Geoff and his crew, very professional and well organised, and we would have no hesitation in recommending Advance Removals Adelaide.

19 Apr 2016

We appreciate the exceptional diligence Advance Removals provided during a recent interstate move from Melbourne to Sydney. Your reliability flexibility caring and understanding when moving our son's items interstate was second to none and helped to make the shift stress free. ( he had been discharged from hospital 2 days before the move) The pick up and delivery guys were highly skilled helpful and courteous,
It is our wish to acknowledge your company's professionalism and exceptional communication skills.
Thank you Dave and Team for a First Class Service.
cheers Jackie Perth

06 Apr 2016

Special thanks to Caroline who co-ordinated a very smooth hassle free move. Highly recommend.

verified email - 11 Feb 2016

Moved from Townsville to Brisbane, job was well organised and went smoothly, everyone was very helpfull. I will be using them again in the future.

verified email - 19 Jan 2016

Great people to deal with. Caroline was a good facilitator and everything happened as promised, couldn't have done better.

Stephanie Martin
07 May 2015

Impressive service! All my elements arrived at my new place in top condition. The crew were so friendly and assisted me all throughout the process. I'll recommend them to my friends.

Anonymous
verified email - 31 Jan 2011

Service seemed excellent until point of pick up. My goods were being picked up frOn storage, so I had only a small window of possible time this could be supervised for: I stated this very clearly when requesting a quote from advance & was assured by both a staff member and the driver that this would be fine. The driver arrived hours later than the agreed time, ALONE and without a hydraulic lift on his truck. Midway thru the journey he notified me that he would've arriving a day later than agreed as he had taken on an extra job. When I voiced my cOncern when he again called with another delay, he told me he had more stress than I did, as he had nearly rolled his truck (this did not instill confidence!). I called advance on the agreed date of delivery, to ask them to chase up the driver. The driver arrived at 6.30 pm the day after delivery was due and was very rude and aggressive, telling me he was angry that I had called advance. He did have a helper to unload (who was great) but needed also my assistance to get heavy wardrobes down the ramp which was only a centimeter or two wider than the trolley he used. Many items were lightly scuffed or bumped on the way in. I reported this to Advance, the person I spoke to seemed concerned, and told me the rep I had booked through would call me back to follow up: this has not happened.

Advance Removals 01 May 2013

We hate to see this sort of thing, and I am really surprised, but if it was indeed Advance Removals, your name would help so that we could investigate further, and on the information given release that company from our list of accredited and approved removal teams. Without it, we can do nothing and, as is usually the case, treat anonymous reviews as not real. Sorry.

verified email - 23 Oct 2008

These guys gave us the best quote, and we were really happy with the guy that drove the truck, loaded our goods - very professional. However, we had an issue with the company when we made a complaint and they were very unhelpful.

Advance Removals 01 May 2013

Hi Jan, your move (move nr 102093) happened at the time of a change of ownership (January 2008). The person you spoke to was the outgoing owner and it was his last week. Unfortunately there is no record of the nature of the complaint. I would like to think that all people iunvolved in Advance Removals are nice and friendly and respond to complaints very quickly. Sorry for your experience.

verified email - 22 Oct 2008

Had great & poor experiences with this company. Take your pick. They were very competitive on price, staff helpful, quick and friendly response to questions and the truck came basically at the agreed time, took our furniture away well. Arrived at the location at the specified time, but didn't provide anyone bar the driver to unload the furniture (which was clearly stated in their advertising that they would do). Rang to complain and found very rude, unhelpful, unrepentant staff. My advice? check clearly what to do if there's a problem before using them.

Advance Removals 01 May 2013

Ah, OK, same as above. Yes, it is an issue at times with staff. Our standards insist on 2 trained people at each end, and preferably the same 2. However, the extra cost of paying someone to sit alongside the driver almost always won't be covered by the client. Therefore, many operators today have regular 'off-siders' in main cities, and borrow offsiders from other transport companies in regional areas. At times due to illness or availability this is impossible and the driver unloads, using wheels. This should not present a problem and should have been explained to you by the driver at the time. We would rather one qualified person do it than seconding help from an untrained person. Rude, unhelpful and arrogant staff no longer exist at Advance Removals - you may check the testimonials on our website. Again apologies, but an old regime no longer here.

Write a review

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account