15 reviews about Advanced Vetcare

verified email - 23 Feb 2024

Poor communication, failed to follow through, concerns about nursing

On the one hand, I believe that, 'big picture', the vets here accurately diagnosed and treated my dog. On the other, I was repeatedly told I would receive updates and test results by phone that never eventuated and spent hours by the phone or having to call of my own volition to find out if my dog was okay. I understand this is an emergency care clinic and that things happen. I also recognise vets are incredibly overworked and there is a lot going on. But the entire time my dog was in hospital, I was constantly told I would be rung, or rung back, at a certain time and it simply never happened. On top of this, I received incredibly confusing and contradictory information about test results from different practitioners and had to chase and chase to follow up results. There was clearly poor handover or communication between different staff. My dog also developed symptoms and side effects I was not told about which ended up being unimportant but which freaked me out when I visited him, especially since information had been so scarce and hard to access. My dog was also covered in urine when I went there and had apparently been whining to get access to toilet and become upset, all of which I only discovered as I was literally there and saw him soaked in urine. Although my dog was mobile and should have had toilet breaks or been cleaned up, I understand these things can happen when an animal is anxious or if there is another emergency that has to take priority. But the lack of care to update the owner and explain things added greatly to my fear and stress during an enormously difficult time. If you don't have to call owners, ever, that's fine, but please don't make promises you will and then repeatedly fail to follow through. It makes us fear the worst.

verified email - 24 Jan 2024

Do not take your pets here

Do not take your pets here if you value their life!!!
My cat was two years old and was diagnosed by Advanced vet care as having an autoimmune disease that was attacking his kidneys.
He spent a week in their care and I was provided a script on discharge for Mycophenolate with no further support in obtaining the medication as it needed to be compounded into a smaller dose. A week later he was back in for another week to stabilise him. I finally found the medication and had it compounded within a day. No thanks to advanced vet care!!
The medication was given to him too late and he died.
The behaviour of the vet and staff including the on the day he died was disgusting and disgraceful!! We ended up having a very heated discussion about how the vet starts at 6.am and only noticed that he was unresponsive at 8.30 am. He was in the icu so his deterioration should have been picked up earlier. There is more to this event but one thing that stuck out is their desperation for money. Advanced Vet Care made a point of saying that we could not take his body until we settled our account. I spent over 20k so maybe a little time to grieve for my poor baby would have helped.
In a nutshell, stay away from this place if you value your pets life!!

verified email - 02 Jan 2024

Misdiagnosed and rip off!

Misdiagnosed my kitten for having an intestinal obstruction. Told me he needs ex lap surgery which would cost me $9,000 or he would die. The crying and anxiety my family and I went through that night was insane. We also get told that if we could not afford the surgery to come back and look at getting him euthanised. We went to another vet the next day to tell me he actually had Gastro. He was treated and in 2 days he was back to his normal self! Even if he did need surgery I was quoted $2,500 from the other Vet compared to $9,000 for the same surgery.

Approximate cost: $970

12 Sep 2021

Fabulous caring vets (and support staff) who saw our 12 week old puppy with gastro almost immediately at 2am…They kept us informed at all times (despite them being insanely busy throughout night) when he was hospitalised.. very thankful.
Highly recommended for emergent care.

Approximate cost: $1150

verified email - 27 Mar 2021

I am very very upset. I had to phone 4 times to get my dogs results and still waiting.
I get told 15 days after her consultation that she has a urinary tract infection. Bit late, isn't it? Antibiotics? Bit late!! Couldn't someone have contacted me earlier. Takes approximately 5 days for a urine M & C. Why not tell me as soon as you got result for her UTI?
I'll never take my dog there again.
Nearly $1,500 for tests!!
Does she or doesn't she have Cushings Disease???
My worst vet experience ever.

Approximate cost: $1480

verified email - 15 Jun 2020

Vet failed to pick up very simple issue with my cat, sent me somewhere else when I couldn't do the recommended treatment (overnight stay with lots of tests), so had to pay for 2 vets in one night, then refused to refund the charge, even though they literally did nothing.

verified email - 31 Jan 2020

Fantastic vets From reception, to emergency, to surgery we were kept informed every step of the way Special.thanks to emergency vet Daniel for his quick diagnosis which saved our cat's life. If you have a sick animal needing specialist treatment don't hesitate.

verified email - 27 Sep 2017

I took my dog there after ringing the emergency number. She was in a lot of pain & I was so upset I was beside myself. The receptionist was on the phone & ignored us. Finally she told me to fill in a form with my details then we had to wait over an hour with my dog crying in pain. When we we eventually saw a vet she was finally put to sleep.
The vet we saw was very sympathetic hence the one star rating. If you have an emergency don't go here!

Approximate cost: $330

17 Nov 2016

From the time we arrived the reception staff, nurses and ofcourse the vets THANK YOU Ty did his ACL and the care he received and us amazing. We have cut the lemon tree branches so no more high jump for him he can eat the ones on the ground Thank you again

verified email - 28 Jun 2015

We've just had our cat seen to by one of the ICU nurses at Advanced Vet Care without an appointment on a Sunday and we didn't have to wait. The vet was calm and caring and she really helped with keeping our cat calm enough that he purred at her! She gave us comprehensive advice and everything we needed to look out for with our boy's health. We can't thank the team enough.

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