Just looking at this reply everyone can tell that you have no understanding of customer service and hence do not understand why people are giving you such a low rating. A 2.5 start is very generous - as your installers did a great job, but your communication and attitude is horrible. A phone call to say you can't make it to the appointment time is basic customer service. I'd also like to applause you on the abusive msg and threats you have been sending me as they give excellent evidence of your poor service and for the police for investigation of threats. I can link our conversation to your business on google and let people see what kind of rude person they will be dealing with.

So let's just concentrate on the important parts. Vincent had an air con installed by us. We were late. We had a guy off sick, and it was at least 35 degrees. We still got the other crew there in the afternoon to get Vincent's one done, which he has no complaint about, agrees that it was installed professionally and the crew were nice, yet he still goes on every outlet available to him and tries to smear the business because he didn't get his phone call. As it was we spoke to him early morning, apologised for being late, got the job done anyway, despite him lying about the install conditions. He was not given his $50 off because the job usually carries an extra charge, which he wasn't charged for. And WOMO publish these sorts of attention seeking individuals tantrums, affecting people's livelihoods. Readers should know that WOMO is just a rehash of the online extortion racket TRUE LOCAL and has been investigated numerous times for allowing obviously false or misleading negative and positive reviews. One wonders what Mr Chang does in his parents basement all day. Wouldn't be online activist would it Mr Chang?

Lol feel like to explain to my son who is 6 years old why he did not receive a gold star.
Ok, FACT:
1. You did Not turn up at 7:30am, but you did not call or email that you can not make it.
2. You apologized briefly for 2 seconds, then attitude quickly change to "hey I got 12 jobs to do! I got rochedale, ....(12 areas) etc. what you want me to do? Do you want me to come today or not!? Huh? " all those with extremely rude tone and voice. Wow if that is how you apologized to people. If I say I am sorry then slap your face, did I really apologizing? You basically telling costumer your time is more important than theirs.
3. Then you mentioned you will give me discount to make up my time. The truth is I don't care about those discounts as 50$ will make a huge difference on the 2350$ job? Lol . If I am doing 500+ jobs I would care less of those 50$ as long as I can keep the customer happy. As I said I am pretty happy to in full~ and I did on the same day!
4. I am not an air conditioning expert. You are ~ I have no idea which wall is expensive or what ever the reverse method is. To me it's all "wall"~ if you think you undercharged, you can contact me "politely" at the time and explain to your customer. But you didn't! you send insults messages. This reflect on your communication problem.
5. Glenn did a good work and send me a photo of complete work. Looks good and clean. Therefore, I give you 2.5 star base on your work. Thanks Glenn.
6. Once the payment madewhen I asked for receipt and warranty. Because I did not give you a full star good review. You send threats, abusive, rude msg. Those rude msg should not be send to anyone, especially to your customer.

There are lots of 1 star review for your business all point to your business and everyone is complain about the SAME thing ! Your extremely rude attitude and no after sale service! Usually business see review as criticism to improve their service. But obviously you don't understand after sale nor customer service. You send rude msg and abusive word like teenage boys, which is quite amusing. Your employees give full mark on their work. But you got 0 on your customer service ! And that is why you did not get your gold star~

Ps. ACCC law indicated smerff Electrical is only responsible for installation. BUT air conditioning expert have responsible for the unit as you are the retailer. If the unit is faulty, I can ask the retailer to replace it as I purchased from Harvey Norman. I know you guys not responsible to Mitsubishi manufacturers. But you have the responsibility send it to them for replacement.

Anyway, I am not going to argue with you on this platform. My time is too valueable. You are just a bully. I already block your number as police suggested, just in case you wonder why you unable to send more rude abusive msg. This is the last contact you will hear from me. How you do business is your business ~ Have a nice life. I am having a great time in my huge basement. Lol

Firstly the unit was not bought from Aldi, not sure how they would feel you bringing their reputation into this.
Secondly I am not and have not ever stated that your workmanship was in question.
My issues are your lack of conflict resolution, your total lack professionalism, no after sales care as stated on your website.
I agree completely that you warned it may not work, and I was happy to accept this and still do. I also agreed to buy one of your units off you if it did not work. I should also point out that on the day it as to be installed I asked your installer what he thought of it - his comment was "should work, no problem", which is why we went ahead with it - and didn't use the one he had in the truck. But once it was a problem before even offering to come have a look at it yourself or discussing any options with me you resorted to insults and abuse - as in your reply above.
What I dont accept is that your installer stated he would return and check to see if there was a gas leak and if so identify where from. He has not returned and wont. I dont not accept your need to be abusive and aggressive or your need to resort to name calling and insults. All I can say is buyer be ware of the type of person you are dealing with in the event you have an issue. I may have lost $450 on an install and have a machine that doesnt work. But I wonder how many people will go elsewhere after reading your post and these of mine. Clearly you have no idea of conflict resolution.

Why is womo allowing such ridiculously long public stouches anyway. This person talks of conflict resolution. We did the job, left the invoice. This person agrees that we warned him it wouldn't work, he agrees it didn't work. What he is not telling you is he was left with the bill, which he didn't pay. It was November which drifted to December which drifted to Christmas, and as such we don't hassle people for money over Christmas. After this holiday he was texted, which he ignored, called and called and eventually from another number to catch him, which he then magically answered, and only then decided he wasn't happy he didn't want to pay the bill... He had agreed on the day before we started that there was a risk installing this unit - which had also sat idle for a year prior to installation. SO he thinks that we should - drive out to his home - install a unit which we knew was dodgy - which we warned him about - then when the unit proves us right - he shouldn't have to pay because our 'conflict resolution' wasn't up to scratch. If it wasn't for idiots like this there would be no conflict. Perhaps ask one of the hundreds on customers who've had our units installed rather than sooky mikee

Facts -
Booked in November for installation on the 20th December,
Installed on the 20th December,
Phoned to advise not working and rattling on the 22nd December,
Told Installer would come and have a look on the 27th December (day after boxing day) - No Show
They texted me on 5th January demanding payment
Phoned same day to explain why payment not made (as awaiting installers assessment)
Received multiple rude, aggressive and threatening, abusive messages and phones calls same day
Payment made on 6th January via internet transfer - to avoid further bullying