Aitken Real Estate

5.0
based on 111 reviews

Customer Approved
“We make customer
service a priority”

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111 reviews about Aitken Real Estate

verified email - 18 Aug 2013

Under the leadership of Stephen Aitken, Anne and Nick are thorough and work in my best interest at all times.

Aitken Real Estate Property Management Team are high recommended by me!

I have two investment properties with them.

You really need to give this agency a GO!

S. Sandrin

Anonymous
14 Aug 2013

The Aitken Real Estate Rental Department

There services are brilliant! Nick the property Manager has always made sure my property is well maintained with recommendations. Anne works well with him and makes sure my rates and invoices are looked after. Together this organised property Management team are trustworthy ! M.H

verified email - 13 Aug 2013

I am very happy with the on-going customer service l receive from Aitken
Real Estate with my rental property.

l deal mainly with Anne and also Nick. I never have to stress about
anything, They really look after me!

The property was LET in a day of the renovations being complete, rent is
paid in a time, all inspections are done on time if there are any problems
with the unit I am contacted and they liase with me.

Aitken Real Estate are very helpful and assistive in every way!

My relationship with Anne has become very friendly l enjoy talking to her
and dealing with her, l trust her and feel like she is also a friend!

I like the fact l don't have to deal with anything she does it all for me.

It's great customer service!

Thank you

Kind Regards

Melanie Olsen

verified email - 26 Jul 2013

I was astounded after walking into this agency.

Administration delightfully gave me a full welcome instead of the discomforting stare and blunt, "the rental list is over there!"

Aitken Real Estate, takes down your details and record what you require and assist in matching you up with a rental property.

Stun a second time, not long after they called to make a private inspection time and accompanied me through.

Happily, I am a Tenant of theirs to this day!

This process I have witnessed works for Landlords and Tenants alike!

Impressed all the way, they have earned my Trust and Loyalty.

I recommend Aitken Real Estate services to everyone!

verified email - 21 Jul 2013

Aitken's Property Management team is just fantastic. I worked as a Property Manager myself, but I've never encountered an office that took such care and time with their tenants – certainly unique, considering it's usually the landlords that get all the pampering (although I'm sure they are looked after too!)
Nick and Anne are incredibly efficient with their communication and availability, always answering the phone and responding to messages really quickly. They are also approachable and genuinely friendly people - I never hesitate to ask them a question or let them know when something needs doing because I know they will act quickly without the attitude and judgment that many renters are subjected to.
I would find it extremely difficult to rent through another agency now, as I'm used to the excellent standard of service that Aitken's offer - I will stay as long as I can and recommend them to anyone

verified email - 16 Jul 2013

I would highly recommend Aitken Real Estate to everyone for the superb services that they provide in Property Management.

The point of difference compared to other companies is their honesty, up to date market knowledge and attention to detail when looking after my property.

People in business that actually care.

Many thanks Anne & Nick, keep up the good work!

More rental agents should follow in your footsteps as an example...

verified email - 05 Jun 2013

I've been living out of home since I was 17 years old. I am now 38 and have an eight month old son. We'd been looking for a new home, and simply happened to find the ideal property through Aitken Real Estate. The super bonus for us is that Aitken staff are just so lovely. Over the years I've met some wonderful agents, however Nick and Anne are beyond fantastic; providing you with everything you need to know. Nothing is ever too much trouble for them and they are so authentic in wanting to make sure that as a client you are happy upon all levels. Thank You to both Anne and Nick for such impeccable service, and for making the beginning of our new journey so easy.

verified email - 29 May 2013

I sold my property through Aitken Real Estate and was very happy with the service. My property sold fairly quickly at the price that we set. The agents' communication was good and I was satisfied with how everything ran. I'm happy to recommend them, and I would definitely consider using them again in the future

verified email - 18 May 2013

The whole time, from the very beginning I found Aitken Real Estate services to be exceptionally efficient.
Nick communicated with me and kept me informed throughout the entire letting process. He was committed to ensuring that my property was leased in a minimal amount of time and with the best possible outcome - an outstanding tenant who pays on time and looks after my property, which is exactly what I have.
I am grateful for the advice and representation I have received and could not be happier with the attention to detail and service of all the staff I have dealt with. Aitken Real Estate are not like other the agencies! If anyone is looking for a genuinely outstanding Property Management team, make sure you call them first - I'm so glad I did
Lynn

Icy006 19 May 2013

Great! Thank-you for reviewing!

Aitken Real Estate 20 May 2013

Thank you so much for your positive feedback. Nick, Annie & the team in the Property Management division work so hard to get it right and it means a great deal to the whole team to know we are being effective. Stephen Aitken

verified email - 14 May 2013

We put our beautiful Sandringham property on the market last year with high hopes, but despite the “best efforts” of the agent the auction failed. In the process we incurred some phenomenal costs, including $13,000 for advertising, and thousands more for home staging ($5,000 for the first month, and an extremely expensive ongoing package deal). This was enough to put us off considering the so called big 4 when it was time to try again.

A few months ago I came across my former neighbour and we began discussing real estate as I was thinking of putting our house back on the market. She was in the process of selling with Aitken, and highly recommended them to me. I considered her advice and later discussed it with a friend, who by chance had sold though Aitken's in the past and echoed my neighbors' rave reviews. This was enough to instill confidence, and we ended up listing our property not long afterwards.

What made the agency stand out... They only conduct inspections by private appointments, which means that the only people coming through your house are the ones who are actually interested in buying it. Essentially they make sure there aren't any sticky beaks coming through, which I found was a much more efficient way of doing things. We also didn't pay a cent for advertising, photography, staging, or auctioneers' fees. Even better, I didn't have to worry about all of the stress associated with conducting an auction - if you've ever had to sell a home this way you'll know EXACTLY what I'm talking about.

We found that the dedication of Aitken's was brilliant as was their communication. We would definitely use them again in the future. I have already recommended them to a number of people, and will continue to do so.

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