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Reviews (111)

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12 Oct 2017

I would highly recommend Danielle as your agent for buying or selling your property. After your first meeting with Danielle who listens to all of your requirements she understands what you are after & goes about her job very efficiently & professionally.

Aitken Real Estate 12 Oct 2017

Thank you David, we appreciate the support! Danielle is a wonderful agent and an invaluable part of our team at Aitken Real Estate.

30 Aug 2017

Full marks to Aitken Real Estate for handling the sale of our property.
Upon enquiring at the front office as to whether they handled property auctions, principal Steve Aitken met with us and was very confident of and convincing about the high likelihood of success through his silent auction strategy. That very day he met us at the vacant property, gave an encouraging appraisal and the listing was confirmed on the spot. In-house photography, the 'For Sale' board and listing all happened with great speed. What really impressed us were features such as reasonable commission rate, no open-house inspections and no hidden costs whatsoever. Danielle covered many inspections and there were frequent reports as to numbers of potential purchasers. All along we knew Steve had his finger on the pulse, but that there was also a definite team effort. We wanted a fairly quick sale, with any contract signed around a certain date. That certainly happened!
Aitken Real Estate is a very local and long-established business with that important personal touch.
A hassle-free experience. So pleased we enlisted them. Well done Aitken Real Estate!

Aitken Real Estate 30 Aug 2017

Thank you so much Jean & Russell! It was an absolute pleasure to work with you and we're thrilled we could get you such a fantastic result.

verified email - 25 Jul 2017

I highly recommend selling your property with Aitken Real Estate because from the moment they came and had that initial look around my place they've been very honest, hard working and gave me some great advice too. Many thanks Steve! They've made sure that selling my house in Cheltenham went smoothly and without any of the overly expensive, wasteful and ineffective methods that other agents are in the habit of operating these days. My sale was quick, efficient and the price they got me was well above what I thought I might ever get! I’d like to especially mention Danielle from Aitken. She was superb. From the beginning she worked hard and diligently in marketing and selling my property. She was always focussed, very honest and up-front, charming, enthusiastic, very positive and intelligent and worked really hard to make sure I got the best sale price for my home. I’m very happy with the result and I really recommend her, Steve Aitken and Aitken Real Estate to anyone!

Aitken Real Estate 25 Jul 2017

Thank you so much, Nick! We love hearing how great your experience has been with the team, and in particular with Danielle - she is a fantastic asset to our Sales department. It was an absolute pleasure to work with you!

01 May 2017

If you are looking for the perfect agent I would highly recommend Dani Scanlon from Aitken Real Estate. Dani was efficient, hard working, completely honest with a wonderfully warm sense of a humor. She not only managed to sell my home above the asking price, her confidence and energy turned a stressful situation into a happy one.

27 Apr 2017

From the moment I first spoke to Dani on the phone, I knew I was in safe hands.
I thought selling a house in Cheltenham from Sydney would be somewhat difficult but it was seamless. Dani followed up with me when I needed prompting, kept me up to date, and even took care of some niggling matters with the existing tenants.
Most importantly, Dani was always up front with regards to the market , prospective buyers and about the existing tenants. If only I had chosen Aitken Real Estate to manage my property, I would've saved myself a lot of headaches and money so I highly recommend them both as a vendor and landlord. They'll provide you with great results!

17 Nov 2016

Steve Aitken sold our family property more than 12 months ago. Recently we realised that some jewelleery which had been owned by my late grandmother, and which had enormous sentimental value, had been left behind. Thanks to the understanding and effort by Steve, the Aitken team and the current owners the jewellery was recovered. Aitken Real Estate continues to impress with outstanding attention to their clientele - past and present.

Aitken Real Estate 17 Nov 2016

We're thrilled we were able to return the jewellery to you and are more than happy to help our clients in any way we can! Steve

verified email - 31 Oct 2016

Steve Aitken and staff have done a excellent job in selling my mothers house. She was put in a Nursing Home, so needed to sell due to the costs of the Nursing Home. Steve got a very good price. Sandy and I realy appreciated your hard work, honesty and Integrity. Thanks Steve

Aitken Real Estate 31 Oct 2016

Hi Brad, thank you for the kind words. It was an absolute pleasure to work with you and your family! Please don't hesitate to give us a call if you need anything at all in the future. Steve

verified email - 06 Jul 2016

This is our fourth time we have dealt with Aitken Real Estate as previously they were our property managers and we were extremely pleased with the work they did for us whilst renting our property.
We would like to thank Steve and his team for the excellent result with selling our house. This is the second house we have sold with Aitken Real estate and the result was just as outstanding.
From Steve’s first meeting at our house until the sale completion, he has been so approachable and willing to answer any concerns or questions.
Steve’s experience discussing the sale process with us really proved he knows his market as the development of the sale followed exactly as he described it to us at our first meeting.
During our sale he was more than willing to fit in with our varied life’s schedule which resulted in a very satisfactory deal.
We would more than recommend Aitken Real Estate and Steve to sell anybody’s home. We cannot praise him highly enough.
Adrian & Cathy Green.

Aitken Real Estate 06 Jul 2016

Thank you so much for the kind words regarding myself and the team. Aitken Real Estate always strives to go the extra mile for our clients. We wish you had three more properties to sell, but we hope you thoroughly enjoy your retirement on Raymond Island!!

verified email - 13 Mar 2016

I owned a property in Cheltenham VIC through my super fund, and Steve Aitken of Aitken Real Estate has provided me with valuations over the years.
Due to a change in circumstances, I needed to sell the property.
Steve and the team at Aitken Real Estate, provided me with a professional approach, to listing, updating me with progress, and eventually negotiating the best sale price possible, on the property.
I would have no hesitation in recommending Aitken Real Estate, to any seller, or for that matter, buyer, to make sure you get the best possible result.

verified email - 07 Mar 2016

My experience with Aitken Real Estate was different to the norm as it did not involve selling or buying a property.

I had found a property I wanted to purchase and could not secure the sale prior to auction.

I knew that Aitken Real Estate were non-auction agents and pride themselves on their negotiating abilities. So I rang Steve Aitken and discussed the difficulties I was experiencing. His knowledge and honesty was so refreshing I enlisted him to bid for me at the auction.

Steve’s strategy and approach at the auction was outstanding. His advice and manoeuvring resulted in only one other bid on the day with the property being passed in on our second bid. This is where Steve’s strong negotiating skills shone through resulting in the successful purchase of my dream home.

Sincere thanks Steve for making this process stress free and a more pleasurable experience. I would not hesitate in recommending you to anyone.

16 Feb 2016

We bought an investment property few months ago through Aitken R/E. We found Austin to be professional, honest, and very helpful. The whole team have been wonderful with the whole process went rather smoothly. Yes we would recommend Aitken Real Estate very Highly.

Aitken Real Estate 17 Feb 2016

Thanks Chris! Austin is one our best sales consultants, so it's fantastic to hear more positive feedback. Please let us know if you need anything else.

12 Feb 2016

We've recently brought our first home in Australia through Aitken Real Estate and our agent was Austin Phillips. Her professional behavior and whilst friendly and comforting manner made the whole procedure smooth and easy. Thanks Austin and thanks Aitken RE.

Aitken Real Estate 17 Feb 2016

Congratulations and thank you for your kind words. We pride ourselves on honesty and hard work, so I'm glad it paid off for you. We hope to see you again soon.

18 Jan 2016

Aitken have been the agent for a property I rented for just over 2 years. They were fantastic! Quick move in, hassle free, straight forward and actually cared about me as a tenant. Helped me with any queries and was always willing to get any issues solved asap (there weren't many issues anyway), Great team, great service... 10/10!

Aitken Real Estate 19 Jan 2016

Thank you! We pride ourselves on our ability to give both tenants and landlords outstanding service. We're happy to hear there were no problems with your rental over the 2 years with Aitken Real Estate and we look forward to seeing you again soon.

14 Jan 2016

I have just sold my property through Austin at Aitken Real Estate. From day one, he delivered everything he promised. I have sold a few houses over the years, however, I can honestly say that all the people I dealt with at Aitkens provided a service that was second to none. As I have sold on a 3o day settlement, I am now also dealing with the rental staff to locate me a rental property & will certainly look toward using the services of Aitkens for the purchase of my next house in the next 12 months. Sincere thanks to Austin & stephanie for their outstanding services.

Aitken Real Estate 14 Jan 2016

Thank you so much for taking the time to tell us about your experience. The team works tirelessly to get our clients the best results and is excited to hear such positive feedback. We're now on the hunt for the perfect rental property for you!

15 Dec 2015

We recently purchased our new home through Aitken Real Estate, dealing with Austin Phillips. Austin had been actively doorknocking on our behalf, keeping us apprised of his efforts and letting us know if there were any houses suiting our requirements coming up.
I should add that we had sold our house in early 2015 and once the sale was finalized never heard from the agent again, despite her knowing we were serious buyers and looking in her local area. On a Thursday Austin rang us to advise us he had a house he thought we might like – by the Monday it was ours! We were very impressed with the friendliness and honesty in our dealings with Aitken Real Estate. The purchase was straightforward, the vendors a pleasure to deal with and unbelievably all parties happy at the end of the process! We love our new house and would heartily recommend Aitken – and Austin for anyone selling or buying a house who wants to feel valued as a customer
And conversely we would never want to deal with conventional agents who care only about the percentage and are ready to churn through customers rather than have them come back, revolving doors, inflated prices Never Again!

23 Nov 2015

Thank you to Stephen and the team at Aitkens for selling our family home of nearly 60 years with oustanding professionalism whilst at the same time showing sensitivity to our recent losses. The sale was handled with a minimum of fuss and we were very happy with the price. We would have no hesitation in using the services of Aitken Real Estate again in the future.

verified email - 07 Nov 2015

Good and Friendly Real Estate Services. Staff was very helpful, bright and happy. thanks again

verified email - 30 Oct 2015

I highly recommend Aitken Real Estate as a very professional, courteous and effective team. I was very pleased with the effort put into the sale of my unit by Austin, achieving a very good price in less than 3 weeks. The method of sale by silent tender, rather than auction, was much less costly and viewing by appointment rather than open house suited both me and my tenants. Every thing went very smoothly and a great result was achieved. Many thanks to the great team at Aitken's.

verified email - 15 Oct 2015

Our selling of our unit was a first time experience. It has been a little bit stressful but in the end we were really delighted in our experience with Aitken Real Estate. Would highly recommend them.

23 Sep 2015

We bought a perfect house through Aitken and in our budget.. The service given Mr Austin made it a very smooth going being a first home buyer

verified email - 04 Aug 2015

I did not want to go down the auction path again so after reading about Aitken's method of selling, decided that this was the way to go for me. In just three weeks my house was sold, without any fuss and bother, and well above the listed price. I would recommend them to anyone wanting a stress free sale with a good result. I couldn't be happier. Thank you Team Aitken!!

verified email - 28 Jul 2015

I recently was entrusted in the selling of my recently deceased parents property ... In this case my responsibility was to get the best for the beneficiaries of the estate so after much soul searching and research decided to utilise the services of Aitken Real Estate.

I am so very glad I did … I can’t speak highly enough of the Aitken ‘Team’ … the professional attitude, the good advice and enthusiasm that they showed throughout the sale process was simply OUTSTANDING.

I have absolutely no qualms about recommending them to any prospective property sellers (or buyers for that matter) they really are excellent and fully justified my faith in their sales process.

22 Jul 2015

A BIG thank you to Aitken Real Estate for their outstanding and professional service in managing and selling our unit in Parkdale. They, Stephen Aitken and his team – Nick and Anne, relieved us from worrying about rental payments every week, and hours trying to reconcile the accounts every month, which resulted from poor tenant selection and management by the previous agent. After Aitken took over the property management, they did it in a timely manner, with the best interests of both the property owner and the tenant in mind, not like the previous agent who took the side of the tenant while we paid him for looking after our property. When we decided to sell our property, we were prepared to spend some money to renovate and modernize it. Stephen Aitken analysed the advantages and disadvantages of renovation of our property, and the current market, and advised us not to spend a cent on renovation for sale. He strongly recommended selling the property privately as it was and not selling on auction. We were convinced by his professional opinion and his knowledge of the local market as well as his experience. What is more important is that he works to achieve the best result for his clients – property owners. Our property was sold 3 weeks after placing it on the market for private sale and the result was beyond our expectation. We did not spend any time and money as we had previously planned to do. The sale of our property was successfully settled without any problems through the excellent conveyancing service Stephen Aitken recommended.
We were delighted to have found Aitken Real Estate and appreciate their professionalism, and highly recommend Aitken’s Real Estate to anyone as both an excellent property manager and selling agent.

Aitken Real Estate 14 Jan 2016

Wow what incredible feedback to hear - thank you! We're absolutely delighted we were able to get you a price beyond your expectations and take the stress and hassle out of property management for you. We pride ourselves on our experienced and knowledgable team to get our clients the very best results in a short amount of time. We look forward to seeing you again when you choose to sell, rent or buy another property.

verified email - 14 Jul 2015

Aitken Real Estate took over the management of our property in October.We met with Stephen in February onsite,the property was put on the market and sold in a month.Stephen and his team achieved a sale price well above our expectations.An excellent result and i would not hesitate recommending Aitken Real Estate for either property management or if you are selling your property.

verified email - 08 Jul 2015

We purchased our new home through Aitken Real Estate Cheltenham in May 2015 and are very pleased with the result. It was a private sale which meant we didn't have to go through a stressful auction situation, and the agent we worked with was brilliant throughout the entire process. Every question we had was answered promptly, and every inspection we wanted to do was organised and attended with punctuality and a friendly, helpful attitude. We're so grateful to Aitken and to the agent in particular for all the help and reassurance throughout the process!

verified email - 02 Jul 2015

...We have now been renting our property in Cheltenham through your company for nearly a year. There were, in the early days of the rental a number of teething problems, these problems were handled extremely efficiently by Nick himself or by Anne Hoang, another extremely competent member of your staff.
Stephen, if Nick and Anne are typical members of your team then you should feel justifiably proud of your organisation and the staff who work for you.
Sincerely
Ken L.

22 May 2015

Outstanding service with an exceptional result. The outcome was better than our expectations. The service was personalised and professional. Keep up the great work!

verified email - 14 May 2015

This is our third time we have dealt with Aitken Real estate as previously they were our property managers and we were extremely pleased with the work they did for us whilst renting our property.
Aitken Real estate were a pleasure to deal with whilst selling our home. From our first phone call requesting a ‘get-together’, we were so surprised to immediately receive a call and suggest a meeting on a Sunday afternoon, (before all our interstate visitors arrived for our son’s wedding), and we would be meeting Steve Aitken, this left us very impressed.
Steve outlined their whole selling strategy and their method ticked so many boxes with us we agreed to have Aitken real estate sell our home immediately.
Working with us and our visitors, the wheels of motion for the sale began. Our first meeting was with Belinda who was really lovely and approachable, and with Austin who could only be described as a true gentleman.
Aitken Real estate were fantastic with their communication and we were always informed regularly about potential buyers being shown through. Belinda and Austin worked very hard showing Families through from morning till the evenings whilst always giving us all relevant feedback during the selling process.
After two very busy weeks our home sold at a great price with much excitement from my wife and I and we loved Steve’s enthusiasm revealing the sale to us.
In summary we would not hesitate in recommending Aitken Real estate to anyone.

Aitken Real Estate 14 Jan 2016

Fantastic to hear such positive feedback from the sale of your home. We always put our clients first, making the sales process as convenient as possible. After more than 30 years in the business, Stephen is still as passionate about his work and clients as when he first started. Please keep us in mind the next time your thinking about renting, selling or buying!
Alysha Aitken, Digital Marketing Manager

21 Apr 2015

Thank you to all at Aitken Real Estate for the recent sale of our apartment. you guys are really quite different in your approach to selling and that was really reflected in the sale price. The thing that really impressed us about Aitken's was their excellent communication. We have dealt with other agents in the past but Aitken's communication was exceptional. Their candid feedback and advice was terrific. So if you are thinking of selling give them a call. Thanks so much. regards Ian

verified email - 25 Mar 2015

We sold our property through Aitken real estate and had a smooth hassle free time. We spoke to three other agents and opted for the silent auction style which was far more likely to get a result. Other agents stand around waiting for clients while Belinda, Austin and Zeke sought them out and invited the appropriate clients in for an inspection. The sale was accomplished within four weeks of signing up. Well done to all the team at Aitken!