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I bought an alarm from these people about 3 years ago - the DCMT-4000 and RE-4k Alert. I had some problems about 18 months ago and phoned them and emailed them for help but didn't get a phone call or email back. I managed to work out the problem myself. But now the alarm wont stop going off and I cant fix it myself this time. I have phoned them again and sent two emails and got no reply again. The latter asked them if they cant help can they at least let me know - nothing! What sort of company simply ignores you or a problem with its products? Regarding the product itself for the money you would think they could at least make the motion detector ant proof. Hope this helps potential buyers to consider alternatives.
Approximate cost: $450
The Driveway alarm does not work in cold weather at below 5 degrees Celcius you can walk or drive past it and it just won't work. The day fines up and it works - sometimes double alarming.
So useless in Winter at night / early morning.
Not recommended..
Then there is the question of dealing with a firm that admits their product is likley to be faulty, having taken your money up front, whose customer service is sluggish at best insists that the client now further extends their good will to gain a working replacement. By insisting that we first send back their faulty alarm system, that does at least work sometime and in doing so asking the now unsecured client to just wait ....wait.... wait on an unresponsive merchant to finally send back a working unit (we hope) seems like a one way proposition especially from a firm that promotes products and itself as a company that will keep you and your family secure.
Approximate cost: $350
Like Davido11 mentioned, as farmers it's nice to be alerted whenever anyone is on your farm. We value the added peace of mind. Thank you for the great sales support and helpful advice.
Efficient and helpful with some problem I had setting up. Sent replacement parts to rectify the problem without charge until the problem sorted.
I had a DCMA 2500 Wireless Motion Transmitter and receiver Kit installed and was a bit concerned as it is on a steep sloped driveway in the tropics with lot of trees and was afraid it might not be very effective. It has been extremely effective and I would recomment this company and product to anyone needing something like this. The company rep was extremely helpful on the phone previous to final purchase and everything he told me was 100% accurate.
Approximate cost: $400.00
2500 series motion alarm kit that actually works better that I had hoped. Very easy to set up, sound has a volume switch so you can hear it, four sounds that are easy to change.
Alarm Australia replaced a defect device even when I did not buy the item through them
they arranged to have a replacement from the manufacturer in the States
They have gone out of their way to help me without questioning
next time I'll buy this sort of equipment through them for sure
Thanks heaps
Great Products, I brought the Wireless Probe Alarm for my property and the Wireless Probe and Motion Alarm for my grandparents property. They are easy to install and work very well I would Highly recommend this business.
Purchase of a driveway alarm. Very fast delivery. Very happy with product. Would highly recommend.
We have purchased many items from Alarm Australia over the years. The service is wonderful - fast and efficient. And if you need back up service that is available too.
Alarm Australia and the products they have sold me have helped protect my farm and family from potential intruders by alerting me of their presence. I would recommend this business and product to anyone!
Excellent transaction, fast delivery and extensive knowledge of the product made it easy to select the correct product for my application.
Excellent quality products and the best after sales support and product knowledge you could ask for.