All Phones

Knowledgeable staff who were willing to take the time to explain all options to me and find the right phone. Also helpful when it came to sticking to a particular budget and working out a plan and phone form there.

Approximate cost: $250

they know what they are talking about with internet, they have good plans at a good budget for low income earners, they have great customer service and i would reccomend to any1

I approached Allphones when I was looking to buy a mobile on a contract plan.

I indicated that I was in the process of getting some information on my credit file corrected and that there could be a problem when they run my credit report. The staff member said "we'll try it anyway" and proceeded to run a report. Predictably, it came back declined. Since the reason was most likey because of the incorrect information in my credit file, I asked if it could be done again in a few days when I had sorted that out.

To my horror, she indicated that I wouldn't be able to apply for ANY phone with ANY company for 3 months now that a credit enquiry had been run.

I then sorted out the incorrect information on my credit file issue and contacted Virgin mobile directly because I was disappointed with the poor service from Allphones. Virgin mobile indicated the phone I originally ordered was sold out but the original supplier (Allphones) may be able to help.

I reluctantly returned to AllPhones, asking if there was any way things could still go ahead - Virgin had in the meantime agreed to proceed with the deal. I brought my employment contract (and proof my company would pay for mobile phone calls!), a bank statement indicating that I was actually being paid(!) and told them that the credit report should this time be fine and that Virign were prepared to take on the deal.

Instead of helping me, I was treated with distrust and told that they couldn't do anything despite the huge amount of proof to the contrary. Eventually, after being completely humiliated, they reluctantly agreed but then told me the handset was out of stock but would come in soon and that they would call me in a day or two. I called them 3 days later and they told me that it hadn't come in and they would call soon.

Allphones never called back.

I ended up buying my phone directly through Virgin Mobile on a contract with no problems and am very happy with it.

Note: While I'm not a paying customer of this business, I certainly tried to be several times(!) and have an order with them - which they never filled.