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Always Prompt Services

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Business details

Opening hours

Monday:

7:00am to 5:00pm

Tuesday:

7:00am to 5:00pm

Wednesday:

7:00am to 5:00pm

Thursday:

7:00am to 5:00pm

Friday:

7:00am to 5:00pm

Public Holidays:

Closed

Credentials

Licence image Licence No. 75467

Service awards

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About us

Always Prompt Services was established in 2009 and is a proud member of the Master Electricians Asso ...
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Reviews (79)

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20 Jan 2023

Timely, effiicent and the least expensive option. From the initial call to Sam's courteous and efficient repair of my fridge --- very impressed. The cost was $60 cheaper than one of the other quotes and at least $20 cheaper than most of the others. Would use again.

07 Aug 2024
Great service and communication

Matt K was great. Punctual, thorough and personable. Would definitely recommend him and Always Prompt Services.

Approximate cost: $339

03 Jul 2024
Awesome prompt service

Matt K came out [arriving early] and sorted out our clothes washer quickly. He expllained what had hapoened and offered some tips. great service.
We have tried a few of these repair services before, but these guys are the best, starring from Kellie who took my call late at night.

verified email - 12 Jun 2024
Excellent service

I called 'Always Prompt Services' to replace the belt on my dryer. Everything was so easy and friendly. Will the technician arrived, calling me prior to my appointment to confirm he was on his way. Replaced the belt and checked the machine in a short amount of time. In addition assisted me in relocating the dryer. Extremely satisfied with the service and would certainly recommend 'Always Prompt Services'.

Approximate cost: $1

verified email - 17 May 2024

Will was very knowledgeable, professional and efficient. I appreciated the opportunity to discuss the issues and receive thorough explanations from Will as to causes and solutions. Problems solved!

verified email - 23 Apr 2024
Samsung washer repair

Sam did a great job. Promt, professional and courteous. Highly recommended

18 Apr 2024
Excellent service

The service is very good & will who fixed our washing machine was excellent. Also the lady who i talked to in the phone when i call them up was excellent straight away gave us a schedule that they can fix our washing machine. I don't hesitate to recommend them. 5 stars!!

Approximate cost: $149

verified email - 10 Apr 2024
Fantastic

Will came right on time very professional quick quality work thanks will

Approximate cost: $230

verified email - 27 Mar 2024
Very professional!

Great service, the technician will kept me up to date on what he found wrong with my washing machine, and promptly fixed it .

verified email - 27 Mar 2024

Will was very friendly and helpful, super efficient at fixing our oven. Thanku!

verified email - 29 Oct 2023

I had an issue with my fridge the freezer was working but the fridge was not really keeping it's temp, it was getting some cold but some parts were getting too hot and spoiling food.

I called always prompt repairs and they came out to check the fridge on a Friday, after investigating I was told it's the door flap that allows cold air from the freezer into the fridge. After agreeing I was told I would receive a quote. Later that night I noticed the fridge was completly broken now the top had zero cold and I had to throw out everything in the fridge.

This call out was on a Friday, I had not received the quote by the following Monday so I called them, and was informed it was not possible to give me a quote for some reason they had to wait 48 business hours before I could be sent a quote.

I finally received the quote on the Wednesday after making multiple calls, I made the deposit payment promptly hoping to get my fridge fixed asap. They decided to wait until the following day to place the order for the part. It was like it was no big deal I had no fridge for over a week at this stage, they dragged their feet at every step not really living up to the name. It took 5 business days before the part finally arrived.

I got a call on the Thursday this is the following week, I was told I could have a technician at my house in 30mins otherwise it would not be be possible until the following Tuesday. I was at work and would have prefered to be there in person to make sure it was fixed but was also keen to have a working fridge before the weekend, at this stage I had no fridge for 2 weeks.

After agreeing the technician turned up and my wife let him in, he spent 30mins mostly looking at his phone installed the part said it was tested and working. He told my wife to wait 2 weeks and let him know how it's going. (sure we can just have no fridge for a month it's no big deal with a pregnant wife and kid in the house)

When I got home I checked the temp on the front display and it had not reduced it was 25, I checked again before sleep and first thing the next day and there was zero change in temp. I took the shelf out of fridge to put my hand over where the cold air should be coming from and there was zero air.

I don't get how you can test it yet there is zero cold coming in, spending 30mins mostly on your phone to claim the full call out fee yet you can't put your hand over the cold area to check for cold air.

I called always prompt repair to explain that the fridge was completly broken now after their technicians had been out. I was told the only option was for me to pay another call out fee, so they can slowly give a quote and order another part, then pay an additional call out fee to see if that might fix the issue. And by then it still might not work, I don't understand how you cannot test the fridge to find the fault. What is with replacing random parts to see if it might fix it or not.

The fridge was semi working before the first technician came out after he left it was completly broken.

I'm $450 out of pocket now with a completly broken fridge, I've ended buying a new fridge. The main mistake I made was calling always prompt repairs in the first place.

21 Dec 2022

Fast prompt delivery ,,, got the parts in 2 day .. so i have my oven back up and running just in time for Christmas.

17 Aug 2022

Friendly staff. Mathew arrived early to the scheduled time. Fixed our washing machine promptly. Will definitely use APS again. Thanks Mathew

Approximate cost: $326

verified email - 14 Jul 2022

Will definately use APS again! Great service from receptionists, and technician was booked in far quicker than I expected (was in two days originally, but a slot became available that same afternoon). They communicated their early arrival to make sure I was home.

Technician was VERY knowledgable and was quick to diagnose and fix our Miele dishwasher and test our oven. Cost was just the callout fee + 15 mins extra + the part for the dishwasher. He even gave us some additional advice on our ailing fridge while he was packing up, which will save us hundreds of dollars on pointless repairs down the track!! Can't recommend APS highly enough.

28 Jun 2022

Yes call centre were prompt to organise Shanan to come & fix our dishwasher he was very good had it fixed ready to go within half hour. Thanks Shanan

20 Jun 2022

Will was great again thanks promt and fast.

13 Jun 2022

I booked with Dean and he came in the day after early morning, was able to fix my washing machine in less than 30 minutes! Reliable, fast and trusted service, thanks Dean mate!

Approximate cost: $169

verified email - 07 Jun 2022

We had a repair man come to check out our dishwasher this morning from Always Prompt Services. I didn't ask his name but he's from South Africa. He is the perfect employee, he turned up on time, explained everything that could have been a problem, got on with the job and fixed it. We even got a $20 discount because we are seniors. Just be coincidence he has come to our place before to fix an induction stove top which has worked perfectly ever since. Excellent all round.

29 Apr 2022

Dean was fantastic. Installed a new oven and cooktop to my rental property. He was on time, courteous, very efficient and displayed excellent communication. Always Promt Services are brilliant. Highly recommended. Thank you Dean for great service. Many thanks from Sharon

19 Apr 2022

Had Steve around and fridge was fixed within the standard call out time.
Amazing service, on time and as promised unlike another company that did not show or return my follow up where are they??

Once again thank you steve and team!

Thanks for the great feedback alf706

verified email - 14 Apr 2022

Smooth and efficient service right from first contact. Communications were excellent.
Shanan contacted and arrived in a timely fashion. He was polite, honest and knowledgeable.

13 Apr 2022

The receptionists were friendly and accommodating and squeezed me in. Dean- the electrician- was on time and polite both times he did work at my house. He was helpful and suggested ideas to improve the electrical quality of my home. He worked quickly and explained what he did to me. He was thorough and cleaned up after himself also. I couldn’t recommend him more. Thank you.

verified email - 05 Apr 2022

I would recommend this business as firstly the phone contact to organise a repairman was excellent and gave me the confidence to go ahead with them. Shanan was efficient and on time and fixed my problem in a minimum of time.
Satisfied customer

Approximate cost: $145

verified email - 31 Mar 2022

Shanan did a great, professional job and our 2 dishwashers were repaired within the hour :-)

Approximate cost: $400

30 Mar 2022

Would definitely recommend Shanan and the admin crew of Always Prompt! Shanan was on time, got straight to fixing our fridge which had a couple of problems that caused the constant leaking from the freezer. He took the freezer apart and put it back together like magic and was done! Gave us a few tips on preventing our freezer from experiencing the issues we had which I very much appreciated! Professional, prompt, friendly… couldn’t be more happier! Thanks, Shanan!

30 Mar 2022

Great service, Shanon was very friendly he new exactly what he had to do, had the part on hand and our dishwasher was up and running within an hour. Throughly recommend.

29 Mar 2022

Called Always Prompt after my dishwasher displayed an error code and stopped working. Dean phoned when he was on the way and quickly diagnosed and fixed the problem on his arrival.
Many thanks Dean.

24 Mar 2022

Thanks to Shanan for great service fixing my dishwasher. Came on time, quick fix. Highly recommend!

23 Mar 2022

Shanan was great. Good communication and fixed dishwasher quickly. Would definitely use again.

verified email - 18 Mar 2022

Excellent Service. From the moment the appointment was made until Shanen arrived at my door, I was kept fully informed . Very impressed with his attitude and work ethic- he listened to me, then checked the Washing Machine. I was most impressed with his honesty and professionalism when it came to the actual repair work to be done on my Washing Machine. Taking photographs to show exactly what was/ had happened with the machine was. most helpful. Prompt payment of Services -Tax Invoice and Receipt all done on the job within less than 10 mins… and done with courtesy- Have no problem recommending this business to others who may be experiencing problems with electrical appliances .