27 reviews about AMovers

Anonymous
verified email - 13 Mar 2018

Move of a 3 bed house 15 mins down to next suburb.. firstly, the work is subcontracted in our case to Shelly Removaists who were an hour late.. then they were super slow. One guy walked in/out of the house so many times with nothing so we helped to bring things out and in to load/unload to help it along. 6.5-7hrs later, after scratches on our floors, and $1.2k later, with us helping we complained only to be told ‘it’s your fault you helped and the insurance is null and void now’. Clearly an unreputable company that just has no professionalism whatsoever. Avoid at all costs.. oh and one guy took a dump in our toilet and didn’t bother to tell us so we had to clean it up.

Approximate cost: $1200

verified email - 02 Mar 2018

Beware! Terrible experience. They were 4.5 hours late, which was a great inconvenience as i had to cancel arrangements i had in the afternoon.
Also this meant we had to drive in peak hour traffic, because THEY were late, which costs ME more.
The move took twice as long as my last move & they charged me $645 for 4.5 hrs of moving. They charged me $100 for using blankets & tape!!!???

They offered NO discount whatsoever to make up for the inconvenience of being so late.
I have never been so dissatisfied with a move. 

BEWARE! this company will rip you off & are unreliable!
What a mistake it was to use this company!

03 Jul 2017

We have moved twice in the last 8 months and have used Amovers on both occasions and the team are wonderful. Alex in the office is easy to talk to and nothing is too much trouble. The 2 men that moved us were just so professional and they really took care with our belongings. We had some tight spots to get in and out of but they managed to do it with ease. I would highly recommend them.

Approximate cost: $500

verified email - 23 May 2017

Movers are great, but the management is a joke. They failed to communicate what was required to the movers, which resulted in items at our apartment not being moved, and then refused to help us move the remaining items. The representative was not willing to take any responsibility or help in any way. A perfect example of poor management bringing down the great effort of the workers. What a joke. Would not recommend that anyone work for this company let alone use them for moving.

Approximate cost: $900

verified email - 04 Apr 2017

Easy to deal with at first when booking. On the day they arrived several hours early without warning, luckily I was ready. The movers were friendly enough.

Somehow I was charged $25 for toll roads when there were none between the addresses, be sure to clarify not to use tolls (and to avoid other charges for things such as tape).

The goods arrived marked and scuffed, the movers dumped their rubbish on the lawn in front of our house, and any attempts for a clarification for the toll charge from the company fell upon deaf ears.

Wouldn't use again

Approximate cost: $300

AMovers 04 Apr 2017

Thank you for your Review as discussed through our email conversation and stated in your booking confirmation if you do not wish to use tollways please inform us before the move "**Please note; There will be extra charges if tollways are used or if you require any extra materials e.g.; bubble wrap, shrink, boxes or tape.** If you do not wish us to use these please inform us before your move." as mentioned during our emails as you did not specify the route you would like them to take the boys took the first route offered to them on the GPS which happened to have a tollway.
you have not mentioned any damages or rubbish being dumped in our emails? why have you only chosen to only mention this in a public format with out letting us seek answers and speak to the removalists before hand?

michaelk622 04 Apr 2017

We didn't get past the first issue to discuss the next two. You shouldn't need to specify to take the fastest free route instead of the slower toll route. It is clearly a money earner for your company and nothing more. Thanks

verified email - 30 Mar 2017

After having a rough start to the year with properties these guys have been a massive help with moving in and out of their storage facility!! we cant thank you enough for helping make a very stressful time seem like a breeze. would definitely recommend. thank you all again for your help.

verified email - 22 Feb 2017

thank you so much to all the staff at AMovers, you guys helped make what could have been a stressful day run so smooth!
highly recommended company, will definitely use for my next move.

Approximate cost: $300

verified email - 09 Feb 2017

Last Friday morning AMovers helped me move from North Melbourne to Brunswick West. The movers were nice and friendly and performed the job in a timely manner. However, as the movers were about to driver off I noticed the bed had been assembled incorrectly. The side panels were placed on backwards with the wood side exposed rather than the flush, painted side. I tried to get their attention, but they did not see me and drove off. I called the office to speak with the lady who helped me arrange the service and she told me she would call the movers to see when they could come back and fix it.

After an hour without hearing back, I called to get an update. Apparently they were unable to get in contact with the movers. She then asked if "there was someone else who could fix it for me". I was a little shocked this was suggested, as the person who would have to fix it would be me, which I wasn't exactly keen to do considering I had hired someone else to do it for me. She then said she would call back once they got a hold of the movers. By the end of the day, I still had no follow up phone call, so I decided to send an email to express my frustration with the situation. I was really hoping for a follow up email or phone call, but I have still received nothing.

After paying over $300 for moving services, I had to go out and buy tools to fix my bed and spend over an hour resembling it. On top of having to unpack and organise my new room I unnecessarily had to spend my time doing something that I had paid good money for someone else to do.

Leading up to this I was really happy with the service the company had provided, but their lack of apology or help to rectify the situation in any way has left me very disappointed. I would not recommend using AMovers.

Approximate cost: $320

12 Jan 2017

We booked for 2 to 4pm the movers didn't turn up till 7pm, the lady over the telephone was extremely rude.

Despite this the movers were good even they have been moving all day.

Approximate cost: $218

02 Dec 2016

We have moved states three times in the past five years using a different moving company each time, Amovers where by far the best company I have ever used. The drivers were careful with all boxes and furniture. I have already passed on their details to friends moving.

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