Animato Strings

5.0
based on 104 reviews

Customer Approved
“We make customer
service a priority”

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104 reviews about Animato Strings

01 Sep 2016

Animato Strings not only assisted us with purchasing a quality beginner instrument with a lovely sound, but provided a friendly understanding service. We will certainly shop there again!

verified email - 28 Aug 2016

My daughter plays double bass and we have shopped here for 2 years now. Our purchases include a double bass and accessories as required from time to time.
Every time we need something they have it in stock at a good price.
All staff are incredibly helpful, kind and efficient. Nothing is too much trouble.
I highly recommend Animato Strings and I would not shop anywhere else!
Thank you so much Dietrich, Jai and staff.

25 Aug 2016

Exceptional service, quality and professionalism. We traded my daughters old violin for a new larger one that she absolutely loves!

23 Aug 2016

We had an excellent time choosing our cello. Friendly and knowledgeable staff helped us throughout, being patient and let us try several instruments to ensure we chose the one that's right for us. Thank you!

Approximate cost: $3000

verified email - 23 Aug 2016

My daughter's cello (on loan from her school) needed some emergency repair work on Sunday afternoon, in time for her school orchestra rehearsal the next morning. All the strings shops that I contacted were closed (understandably), however Deitrich agreed to meet me at a specified time to help me out.
Not only was he extremely friendly and accommodating, but he even performed the repair free of charge. Amazing !!!
I will certainly be returning at the end of the year when I need to purchase a cello for her !!

verified email - 11 Aug 2015

I am a professional violinist, and I have been going to Animato for my violin needs for nearly 10 years. Dietrich and the team have always been great. Friendly helpful folk, with expert advice, sales and repairs. They have everything you'll need for violin (and viola, cello and bass). Very good prices, probably the cheapest in Brisbane. I always look forward to visiting Animato!!

04 Aug 2015

My violin teacher advised that the violin I bought from Animato for my daughter was too big and that the bow was bent. I sent back the bow and the replacement was just as crooked. The bow then snapped having only been used 4 times. The second replacement bow is straight and has been fine. On the positive side, Animato replaced the bow twice without hesitation even though I hadn't yet posted the original one back. Price was similar to other stores.

Approximate cost: $250

Animato Strings 11 Aug 2015

It would be best to follow the recommendations of your daughter's teacher. If the violin is too big, please swap it with a smaller violin. Should you live far away, we'd be happy to pay for the freight both ways. There would be no cost for you to do this. We can also send the smaller size violin (with smaller case and smaller, straight bow!) first, so that your daughter can continue playing without missing a day.

Dietrich
Animato Strings

17 May 2015

I just wanted to tell you how happy I am with my beautiful new cello. I love it. I really like the sound of it and it looks beautiful as well. Thank you so much for packing it with such care and for delivering it to my nephew. It arrived in excellent condition. If I come to Brisbane I will come and visit Animato. Thank you again.

verified email - 19 Mar 2015

I just had my double bass repaired, fantastic service, awesome, friendly service, and I am very impressed with the repair. The price was exceptionally good value as well, and to top it of Dietrich even gave me a lift to the bus stop to avoid risking damaging my bass again. All in all I doubt the service quality could be matched better by anyone. I intend to keep going there.

18 Feb 2015

Animato strings is an emporium of everything for the orchestral string play, and a bit more besides. Dietrich is a wonderful character with incredible passion for his products, a tour of his workshops was all part of the service. I bought a double bass for my son who is starting out, and was surprised that there was an appropriate instrument in stock and was prepped ready for collection (or indeed delivery) in two days – I was expecting 2-3 weeks at best. Prices were extremely competitive and for a beginners instrument the sound is rich and full. Highly recommended!

Approximate cost: $1500

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