Amazing Product, fantastic service and delivery - highly recommended and I'll definitely purchase from Appliances online again.

Shocked and Appalled. I ordered a refrigerator online. It said that there were 'only 5 left' when I bought it, but the order went through. I purchased it on a Thursday, for delivery on Monday. The fridge I was using was taken back to its owner. Long story short, it wasn't until Tuesday lunchtime that I eventually found out that Appliances Online doesn't even have the refrigerator that I ordered! And on Wednesday, it was confirmed, with just a refund of my money. Nothing to compensate for all the mistakes made by Appliances Online. So now I have no fridge for who knows how long with no compensation! If I had known they didn't have it, I could have arranged to keep the temporary one! Or if they had told me on Monday, but to leave it for me to ring them for 2 days in a row! Shocked and appalled.

Approximate cost: $1598

WILL NEVER PURCHASE FROM THIA COMAPNY AGAIN! Still waiting for oven to be installed 6weeks after purchase. Oven couldn’t initially be installed due to a height issue in a rental property. No communication from appliances online to notify me. I eventually found out 4 days later from tenant and contacted appliances online. They were unaware install hadn’t happened and had no idea where the oven was. I called around and located the oven through an installation company and rebooked the earliest time slot. 2 weeks later. The day before that, they contacted the tenant to advise they could not install for a further 8 days. I only found out when I rang to confirm the booking for the the next day. Poor customer service received from Ellen in the call centre, poor communication. Oven is still not installed in property. Don’t recommend.

Approximate cost: $2000

This issue of my review of AppliancesOnline.com.au has been resolved to my satisfaction. I was very impressed how they handled it.

Terrible product. Terrible service. And suspiciously good reviews (don't trust them at all)

Do not use their installers.

Paid for install of gas stove and their installers tried to insist on unnecessary work to install by lying about what is required by the plumbing regulations. I confirmed with VBA that none of their required work was necessary and cancelled their install.

So much for Legendary Service ! I ordered and paid for a Bosch washing machine, stacker and tumble dryer on 5th April. The dryer was not in stock but I was encouraged to pay for everything to secure the sale price. After a number of delays and nearly 4 months later, they advised that delivery and installation was happening on 25th July. A week before they called to say that while the washing machine delivery and install was for free, the dryer wasn't so I had to pay an extra $220!! Have you ever!! Also, despite discussions in April over the phone, they suddenly also could not remove the laundry door as promised so I had to organise a carpenter in a hurry over the weekend to do that. Mon 25th arrived and the goods arrived but apparently were on the delivery truck and not the installation truck, and they couldn't do anything about it for about a week. I refused to let them dump the goods in my unit and eventually head office promised to re-deliver AND INSTALL on Tuesday. Well, Tuesday came and no message in the morning to say when they would be coming. Quite honestly I didn't believe it was going to happen anyway as the lady on the phone on Monday just tried to fob me off. I eventually rang to be told "Sorry the plumber is busy so not coming today, maybe next Monday!!). I cancelled the order then and there. I also asked for Customer Service to call and to date, of course, I haven't had a call. The only thing that has gone right is the cancellation of the order and refund. Interesting that at no stage did anybody seem concerned that they had lost an order, a customer and possible referred customers in the future. Nobody apologised or seemed to take ownership that AO had made a mistake. I have been patient waiting for the goods, but there have been so many errors and mis-information along the way. Never again - and I will certainly spread the word about the so-called "legendary service" - legendary for all the wrong reasons.

Approximate cost: $3000

So our washing machine broke down at 5:30pm on Tuesday evening. Jumped online and compared a few different sites with availability, pick up and delivery options of a replacement washing machine. Appliances online had same cost as another store but offered free next day delivery, connection & removal of broken machine. So ordered online easily and it arrived at 9am the next morning (with good communication) & was connected & old machine removed. Excellent service will be looking at appliances online first next time we need an appliance

Approximate cost: $850

Awful communication.
Received email to say my TV was coming Monday, stay at home all day, no TV or communication.
Call Tuesday, nil explanation but delivery rescheduled for Thursday, no email or text confirming this however, none the less I get a family member to stay home Thursday for delivery, never came, called customer service, on hold for 25 mins and then hung up on.
I call Friday and am told there is a “fraud issue” as “there is something wrong with the TV and it shouldn’t have been advertised” is it fraud or is it faulty? This is 2 different things…. And It seems as though they were never going to contact me to let me know that my TV was never coming.
They did process refund after requested, so atleast I have money back now, but I will not be purchasing through them again.

Approximate cost: $1300

I ordered a dishwasher on the 8th of May and have followed up multiple times on expected delivery (currently the 24th of June). I called the manufacturer and they informed me it was dispatched on the 10th of May to Appliances online. Not only have they sat on it for over a month, they have not contacted me once about delivery. I would imagine I would have never received it if I hadn't followed up myself finally with the purchase order number from the manufacturer. If they are going for legendary service, they are failing dismally.