ARCTIC MELBOURNE Pty. hydronic air conditioning.

4.3
based on 10 reviews

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10 reviews about ARCTIC MELBOURNE Pty. hydronic air conditioning.

verified email - 01 Mar 2019

Disappointed.
Three months of phone calling and emailing to get their attention for a malfunctioned hydronic heating system, which was installed by Zak 3 years ago, with a promised 5 year warranty. Excuses were used: 1) No longer dealing with BOSCH. 2) Only servicing South Melbourne now. 3) Family problems. 4) Loss of few technicians. And then after they ran out of excuses and we finally set the date for Zak to come over, I get this email:
"Hi Nick,
Please be advised that the cost to replace the thermostat and service the system is $635 ex GST.
This is using a discounted service price as a kind gesture from Zak.
Can you please confirm that you are happy to go ahead and replace the thermostat?
Thank you."

Keeping in mind that the broken thermostat is just their guess. No one physically checked what the problem is.
But the fact that they tried to charge for repairs of the system that is under warranty is the best part.
Dear Arctic Melbourne, please refrain from polluting my constructive feedback with your perfunctory courtesy.
And btw, one star is an inflated star as a kind gesture from me.

Jnel
06 Sep 2014

Zacs response to installing my split system was 'it will be awkward but we can do it' whereas as other companies I contacted said it was not possible. Arrived on time for quote and installation, and always polite. No hesitation to highly recommend.

kjginnane
26 Aug 2014

Zak and his team put in a full hydronic heating system last week - 10 panels throughout the house - and I can highly recommend his service, his products and his price. I collated several quotes and asked a lot of questions before he got the job and his responses were always quick, professional and answered the questions completely. They came in at very short notice and had the whole job installed and working in TWO DAYS! The system works brilliantly and looks great, and we are very happy with our decision. His after service is also great - I've had a couple of questions and he's popping back today as one of the radiators needs bleeding again to release an air bubble (normal when installing a new system). Zak and his team were impeccably polite, professional and pleasant to have around. They are also extremely competitive in price. Would definitely use again.

julie505
22 Aug 2014

After having my new airconditioner installed today I wanted to say a big thankyou to Zak and his crew for not only a great quote which arrived on time, but for the very professional installation job you guys did for me. With the amount of renovations I've done I can say the team at Arctic were professional, polite and arrived when they said they would....unheard of these days. Great job boys and a very big thankyou. Julie.

Mark@SkilledUp
13 Aug 2014

Great efficient service from Zak and his team! Job quoted and done on the same day. Hassle free. Highly Recommend!

orpheus07
17 Jul 2014

Friendly, professional staff. Provided great advice and fixed the problems on site with minimal fuss. highly recommended.

JP from Kew
27 May 2014

From my initial contact I found Zak helpful and professional. His quotes were received promptly. Zak was reliable and his service on installing 2 separate Hydronic heating units for us was pleasing. We found Zak easy to deal with, nothing seemed to difficult and his professional but relaxed nature was a bonus.

tom_n
26 May 2014

Zak has just completed a hydronic system for us - the first install of new Reece-supplied Purmo radiators and Bosch boiler. He and his team worked very efficiently to complete 11 radiators, boiler, etc, into a solid brick art deco bungalow that was a bit of a rabbit warren underneath, in 2 and a half days, including removing much of an old ducted system. We sourced the radiators and boiler ourselves and while there were one or two minor hiccups, Zak handled them very smoothly with the guys at Reece. Overall pricing was very competitive doing it that way, as far as we could tell (but if you do source yourself, make sure you know exactly who is providing what, down to the piping and incidentals). We love hydronic (after 23 years of ducted). Still getting used to it (and doing a very small amount of balancing), but wouldn't go back. thanks Zak and co

Jane Agnew
29 Jan 2014

Zak provided prompt, efficient and friendly service last week and I am now enjoying a great cooling system throughout the Melbourne heatwave. Zak knows his products and made a rapid assessment of my requirements and presented a range of cooling options that suited my property and my budget. His team are service orientated professionals and I have used the electrician for another job since. Well done to Zak and the team. I would confidently recommend Arctic to others as a very satisfied customer.

AmyBrooks
18 Jan 2014

Professional, friendly, efficient and on time were the Arctic team! I rang Arctic to get a quote on a split system for my home. They came within the week to have a look and that night sent me a detailed quote via email. It was a difficult job as the system needed to be installed on a very old roof, however the Arctic team got the job done with no fuss. Zak from Arctic called me the night before to confirm the time and then gave me a follow up call a few days later to see if I was happy with everything. I will not hesitate to use Arctic again.

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