Bought these last year in Spring after my last ugg boots (10 years old) died. This winter, these new ugg boots from Artemis Fur Products split away from the sole (as shown) by late June. I had only been wearing them for two months - May and June!

I tool them back into the Artemis Fur Products in July and the man there proceeded to blame me, asking what I had been doing to the ugg boots! I told him I had only been wearing them around the house, not out and about. He kept telling me I must have done something to them to make them split open like this. I can't believe he blamed this on me! They're designed for wearing, and for many years.

Be warned, these are glued on to the sole, not stitched on to the sole! When they pull away from the sole, the owner of Artemis Fur Products blames the buyer!

Approximate cost: $120

I bought a pair of slip on slippers from Artemis fur products. The lady helped me with the size otherwise I would have bought the wrong size (too big). The slippers are lovely, so warm and comfy. I would recommend this company. $4

Approximate cost: $40

I was looking at buying my ugg boots off the internet as they offered supposedly good deals, however I was up in Adelaide so decided to visit Artemis and I was so pleased that I did. The staff were so helpful, especially with getting the right size - I would have got the wrong size if I bought them off the internet! I ended up buying a pair of slippers as well. The ugg boots are fantastic and with a good quality sole I can wear them outside. I would definitely recommend this shop for quality and service and remember they make the products so it is keeping jobs in SA. And they only ended up being $17 more than the cheapest on line - which I would have had to return.

Approximate cost: $160

After 12 years of ugg boot joy I was ready and excited to purchase my next pair considering how long my original pair had lasted me, so I went to visit Artemis once again and happily paid $175 for what I believed, and he assured me, was going to be another quality product.
Well, Artemis and I couldn't have been more wrong. I'd had them less than a month and on the second wear, the front split and completely flaked off (see pictures). I was shocked, obviously the quality is not what it used to be. How disappointing. So I visited Artemis once again, with my proof of purchase and faulty ugg boots in hand, not expecting to see him so soon and politely asked for a refund. Artemis refused to give me a refund and instead blamed me solely (pardon the pun) for the damage, raising his voice at me stating that 'my puppy' had chewed them. I don't have a puppy, or a dog for that matter. He also accused me of using some sort of product on them? I didn't. He spoke over the top of me stating that no one else had ever had this problem over and over again as I tried to show him my 'brand new ugg boots' as pictured, the hand came up and he just glared at my proof of purchase obviously just wanting me to leave. In the end, he did offer to split the cost of the repair with me, I declined as I do not think this would be a fair financial transaction as Artemis is also the manufacturer. I also do not want to spend any more money on what is obviously a faulty product. I believe the product may be old and it was also stored on a top shelf right next to the window. The constant heat may have caused the rubber to harden over a year or more however I cannot prove this.
I have contacted consumer rights and its going to be difficult as ugg boots are a 'clothing item' so it falls into a bit of a grey area, however I intend on following this up.
I try to support small business, especially Australian made, as much as I can, but to be honest, I wish I had just gone to one of the bigger retailers.
I'm still in process of trying to return these ugg boots and get my money back however this has so far Artemis has been very difficult to deal with.
So, if you're thinking about spending a decent amount of money on some ugg boots in hope to ascertain a quality product, DON'T SHOP HERE. Go to a bigger retailer, they'll usually offer a warranty and if there is a problem, they most likely won't hesitate to just give you a refund or at least offer to exchange them in the hope of keeping your business.

Approximate cost: $175

Just bought my first pair of real wool ugg boots from there and I'm already in love! They're such good quality for the price (I paid $95 for above ankle length).
The service was great and the lady and man that ran the store helped me find the perfect fit! Will definitely be going back in the future.

Approximate cost: $100

Such a lovely man! I've looked around and this place rocks! Great range, great quality and great prices! Made in Australia from Australian product by Australians.

Great range of uggboots and the value was so much better than the other stores that I visited for my boots. They had every size available, even the size 15 that I needed for my Son. Thanks again.

I bought a pair of Ugg boots from this company in 1997 and they have just this year (2016) split along the side. Nineteen years of wear! I am going back today to get another pair. Quality products!

My partner, our baby daughter and i just bought our uggs here, beautiful quality and great service! A wonderful local business, would highly recommend the visit.

Great uggs plus all sheepskin products. I have bought for friends in London and Herts UK. Highly recommended. I have purchased here for 25+ years. Best in SA.