Assured Ascot Quays Apartment Hotel

3.0
based on 1 review

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1 review about Assured Ascot Quays Apartment Hotel

verified email - 19 Jan 2013

We had our wedding at Assured Ascot Quays in November 2012. From the very beginning the service from the Wedding Planner was less than satisfactory. She didn't return my calls and at times, I had to just turn up to get a response. We had met with the wedding planner prior to the date as planned and she created a new seating plan which was fantastic to what we wanted. However, on the day this was not done and we had our families sat right next to a speaker. The staff were lovely but were not attentive to our guests. We later found out that some tables did not have any drinks to toast with during the speeches which is really not acceptable considering what we paid. Also, we had paid to have the cake cut and served on platters to each table. This was not done and it was just put in bags and set on a back table. As the bride, I saw the bags and then gave them out to the guests. I enjoyed my wedding day but hearing all these things afterwards was disappointing.

Approximate cost: $8500

sammih 11 Feb 2013

As a follow up, I did receive a call from Assured Ascot following this review and feedback taken on-board.

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