I am in the Defence Force and have moved 8 times during my career and have never come across such an unprofessional business as Auspro Removal. I could almost call them scammers.
Do not use this company it is not worth the stress. They provide a cheap quote and then add on extra costs during the move and hold your belongings for ransom if you do not pay.
My move was a personnel move (not through Defence). The move was quite simple only about 6 pieces of furniture in total. I got a quote for $680 and proceeded with the move.
When the 2 removalists arrived they said to me they did not know about the piano as they normally have 3 people to move a piano, I ended up helping move the piano. So far the move was good. The 2 removalists packed everything well and all was good. Got told they would deliver the next day.
That night I got an email saying that I had to pay an extra $350 for the piano or my stuff would not be delivered. A lot of emails went back-and-forth but they refused to be reasonable and just kept saying I had to pay $350 or my stuff would not get delivered. One question that they would not answer was “should there have been 3 removalists today for the piano?” I asked this question about 5 times and they just ignored it.
In my eyes someone at Auspro had made a mistake and forgot to add on an extra $350 to the quote. Also by the removalists not knowing about the piano was further proof that someone had made a mistake.
The next day I lodged a complaint to Fair Trading. Got an email saying it can take up to 10 days to get a response, so I ended up just paying the extra $350 so we could get out stuff. Paid at 930am, that night got a knock on the door at 930pm, yep it is the removalists. Couldn’t believe it.
They could not move our piano into our house because of steep driveway (I told them several times that I have a steep driveway). Got told they did not bring the correct equipment. The piano got left at the end of our driveway and I had to pay for a more professional company to finish off Auspro’s job. This couldn't be completed until 4 days later.
My lesson – You get what you pay for. Wish I had checked reviews for this company as it looks like this is common practice.

Approximate cost: $1000

Fantastic; excellent company to work with. Friendly guys & conducted themselves professionally. I recommend the company for all to use & I know in the future I will use them again. Thanks again

Approximate cost: $0000

Had a great stress free professional move this Friday 3rd april 18 The guys were friendly and very helpful and as promised only charged me for a door to door service and there originally quote for the job was spot I will definitely be using them again

Approximate cost: $790

Adam organised his team perfectly. The job took longer than planned but that was not a problem for the guys. Everything put in the right places for us and nothing was too much trouble. Thanks! I have saved your details for next move!!!

Approximate cost: $2000

EXCELLENT SERVICE
will definitly recoomend every one
Very friendly and careful removalists. Arrived a little late due to a previous job but that can be forgiven.

Approximate cost: $1250

AUSPRO REMOVAL & AUSSIE MOVING are all the same company. I got call from the same people from three different companies. They are a scam.

Worst removalist I've ever experienced.. Boxes have been lost, New washing machine dented, New 60' tv in it's original box has arrived busted.. They were happy to demand payment but not to fix the damage they have done... So $9000 out of pocket due to their negligence.. Will be talking to fair trading..

Our family moved across town to move into a bigger house. The issue was we were moving from a small flat that had five flights of stairs and no lift. Auspo had helped us
The day of the move was emotional for me, but team helped us get everything finalised and down ALL those stairs. I cannot express how wonderful it was to have such a professional team help us. We arrived at our new house and everything was set up in just over an hour.
I want to mention the office ladies were very quick with their emails and the movers on the day explained everything clearly and politely - especially to a tenant who was a little teary with all the stresses from moving.
As mentioned, we usually use Auspro for our moves and will continue to use this company for a long time to come! So very happy with the level of service and now recommend them over and over again to all our friends and family!

Approximate cost: $550

I had to book the lift in my building so was stressing about the movers coming late, however AUspro movers arrived right on time. They were quick and efficient, and took great care in covering our furniture to ensure nothing was damaged.. Their prices are extremely reasonable, would definitely recommend.

Approximate cost: $2200

Worst ever. would not deliver our goods until we paid more money. we were held to ransom. Have informed fair trade and they are dealing with it

Approximate cost: $2100