BecexTech Australia

4.1
based on 1116 reviews

Customer Approved
“We make customer
service a priority”

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1116 reviews about BecexTech Australia

12 Oct 2013

Just bought a Canon 60D and the service was fast. Receive the camera in good packaging and condition. Will be getting lenses with BecexTech in the future.

Anonymous
verified email - 04 Oct 2013

I purchased a phone through BecexTech, and went online after it should have shipped and the order still said "pending". So I emailed them just to confirm if it had already shipped or not and got a blanketed response. "Your order is being processed and should arrive in..." Fine, I wasnt trying to be impatient, but since they had a spot for "Status" on their website, I assumed it would change accordingly.

I emailed again 2 days later just to verify that it was actually shipped. Since there was no status on the website, I was just politely asking for a status update. "We're looking into it" and no follow up response after that. After my third email a few days later, I got a response that said "sorry, your order was overlooked". I had paid for a priority shipping and needed it to arrive by the time they quoted, so I asked at the very minimum they compensate me for that. It was only $30 I wasnt asking for much, I just was insulted by the lack of an attempt to make up for their mistake.

After saying they could not do that, they finally offered me a $20 store voucher, (for a phone that cost a couple hundred dollars) said that was all they could do and they were running on a very thin margin. That $10 is going to break the bank after what I paid for the phone? After 13 emails (at that point) about this issue, there's no way I was going to buy something from them again anyway. It finally took me demanding my money back for them to consent to refunding the $30 shipping. That is mind baffling to me, so I dont trust any company that treats its customers like that.

After all that, they still did not expedite the shipping. I guess I'll just wait and see if this thing actually shows up. I can guarantee I am staying away from purchasing anything from BecexTech ever again, though.

Hi Dave

I'm sorry to hear your experience. I believe that your case has been handled and resolved by one of senior staff and the order is on the way to you (ETA: Today)

Please let us know/update me if you require further assistance

Cheers
Sam

verified email - 04 Oct 2013

Excellent delivery time. Great service and response to emails. Had a small problem with mobile but all emails responded to very promptly and problem resolved quickly. Good experience.

Approximate cost: $700

verified email - 30 Sep 2013

Placed an order with Becextech before hearing and reading some bad feedback. Was just starting to get anxious when Becextech responded positively to my concerns and recieved my order within days of concerns being addressed.

Approximate cost: $800-00

verified email - 26 Sep 2013

Read some of the reviews, and decided should be Ok.
Bought a Samsung Galaxy Note 2 on the 17th arrived on the 24th - brilliant!! still setting up the phone, but so far no glitches. Couldn't be happier, fabulous business

Anonymous
24 Sep 2013

Great prices, effecient service and quick delivery! Will definitely buy from here again.
Only thing- if you're buying a camera ask for an adaptor to charge the battery and instruction manual in English!
Apart from that - great experience.

verified email - 23 Sep 2013

Bought Canon 60D with 18-55 and 55-250 mm lens. Cheap price, fast delivery and good service. Would recommend friends and family.

Anonymous
verified email - 23 Sep 2013

Would definitely recommend and use them again. Bought the Samsung Galaxy S4. Good price, Good service and arrived within the time frame they specified. Nice work. :)

verified email - 20 Sep 2013

Would definitely recommend & use Becextech again. I bought the Nikon D5200 with 18-35mm & 70-300mm lenses. Alot of money to spend for me and was skeptical at such cheap prices. Received the goods - nicely bubbled wrapped and all good, fast delivery.

My only gripe would be that more detailed information be provided. In particular, the 70-300mm, although it says AF does not auto focus with this camera. I'm new to Nikon and this was a very slight downer. From the manual (all English btw), the D5200 needs AF-S or AF-I for auto focus (which the 18-55mm is).

Approximate cost: $900

20 Sep 2013

Have had bad experiences in the past - this was my solution - HIGHLY recommend - responded to every inquiry, courteous, and above all delivered.

Approximate cost: $1000

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