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Services

Eco gifts

Water bottles

Lunch boxes

PlanetBox

Natural skin care

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Opening hours

Monday:

9:00am to 5:00pm

Tuesday:

9:00am to 5:00pm

Wednesday:

9:00am to 5:00pm

Thursday:

9:00am to 5:00pm

Friday:

9:00am to 5:00pm

Saturday:

9:00am to 4:00pm

Sunday:

9:00am to 4:00pm

Service awards

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About us



Biome's vision is to preserve a safe, healthy environment on this wondrous planet for now, and for those who come after us. Since 2003, Biome has been obsessed with finding solutions to environmental problems, and scrutinising products to uncover green-washing, hidden toxins, and dubious ingredients. Wherever you are on the journey, we're here to help you make a confident decision that works for you. Tracey Bailey created Biome to empower others with the knowledge and access to carefully-vetted choices that would make a difference.

Biome employs 100 people across our online and six physical stores, proudly providing a marketplace for hundreds of ethical suppliers, most of which are small Australian businesses. We have also supported an abundance of community and environmental organisations. Biome has pioneered many of the concepts that now seem mainstream, in 2003 we introduced the "reusable water bottle", shampoo bars, and clean beauty. Biome value of being groundbreaking has seen us become Australia's first B Corp certified retailer and the first Palm Oil Investigations certified palm oil free retail store. Visit Us Online & In Store Today
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Portfolio

Reviews for Biome (157)

Write a review
annab17
#11 in Hamilton QLD
1 review · 5 points
30 Oct 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great range of products, easy to navigate website, good specials and very speedy delivery. Particularly liked the personalised note!

Approximate cost: $400

Biome 30 May 2012

Hi Anna,
Thanks for your feedback. We always appreciate good feedback. We are always sourcing new eco friendly products and try to provide specials that suit everyone. If you haven't checked back lately, we have some great deals at www.biome.com.au right now.

tarak281
1 review · 600 points
verified email - 20 Sep 2023
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Amazing store with tons of eco products. I've been buying from them for years with no issues. And they leave cute little notes inside the eco friendly shipping packaging!

nataliep283
1 review · 400 points
13 Nov 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

So happy with the quality of this product! Highly recommend! Thankyou Biome :)

staceyj139
1 review · 400 points
12 Oct 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Fantastic customer service and high quality products!

rebecca-p568
1 review · 400 points
12 Aug 2019
Service Rating
3.0
Quality Rating
5.0
Value Rating
3.0

I've used Biome many times over the years and can't fault their range of products and quality....I have noticed however that the time they take to ship the order can be up to 4 days. I understand it's free shipping but taking that amount of time to post is unheard of in the internet shopping world. Unfortunately this has been the case more than the odd few times for me.

ac7803a6
1 review · 400 points
05 Aug 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Quick delivery and product is beautiful and works.

daniellea256
1 review · 600 points
verified email - 10 Jul 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I've been a very satisfied customer of Biome for a few years and have always experienced helpful and responsive customer service and timely delivery. The quality, variety and pricing of products is wonderful. There's something for everyone who is concerned about their ecological footprint. Thanks Biome!

Biome 10 Jul 2019

Thank you so much for taking the time to leave your feedback! We are so thankful for your lovely feedback.

maijak
1 review · 600 points
verified email - 01 Jul 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Living in a world that is gradually being swallowed up by plastic, Biome has the answer for reducing your impact in the world. Helps smaller businesses too, which is fantastic! Love the quality of the products and you feel so good buying from them!

lorettab421
1 review · 400 points
18 Jun 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I am very thankful to BIOME that I can trust the ethical product choices i make when shopping on the BIOME Online Store.

Approximate cost: $1000

mariam805
1 review · 600 points
verified email - 12 Jun 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Justt received my package and I’m delighted with the variety of products. Trying to decide which to sample first is the hard part! Grateful and happy. Thanks Biome!!

rubyfridayt
1 review · 400 points
30 May 2019
Service Rating
4.0
Quality Rating
2.0
Value Rating
5.0

Service and delivery very good, disappointing the Eco floss is very thick for floss and unusable.

Approximate cost: $70

Biome 03 Jun 2019

Hi there, thank you for taking the time to leave your feedback. We are disappointed Eco Floss wasn't to your liking. We would love to look into this issue further for you, and ask that you please email [email protected] with your order details. Thank you and have a nice day.

rosec775
1 review · 400 points
29 May 2019
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Can't fault the service from this company, I placed my order in the afternoon and received it next day before 2pm (purchased express shipping). So happy love my items and so does my little guy..

kates997
1 review · 600 points
verified email - 26 Apr 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Ethical and Australian, what more do you need.

Approximate cost: $151

esmeeb
1 review · 600 points
verified email - 05 Apr 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Prompt service and Im well informed about the delivery. Keep up the good service

freyaf
1 review · 400 points
07 Dec 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great products, earth friendly and super fast shipping!

teresa-sn
1 review · 600 points
verified email - 05 Nov 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Service was great, love the site and cant wait to try our nee bamboo toothbrushes. Thanks.

Approximate cost: $28

shellet
1 review · 400 points
02 Nov 2018
Service Rating
3.0
Quality Rating
3.0
Value Rating
3.0

Very slow to ship the order (Ordered on a Friday, not shipped until Wednesday of the following week). Understand shipping is out of the control of the business, but three business days to ship an order in unusually long in the online shopping world. Probably wouldn't use again.

Biome 02 Nov 2018

Hi shellet, thank you for taking the time to leave your review. We are so sorry your expectations were not met on this occasion. Our packages are generally sent within 1 business day, so we would love to look into this further to find out why there was such a long delay. Can you please email your order number through to me at [email protected] and we will look into this right away. Kind regards, Michele.

kerreleel
1 review · 600 points
verified email - 11 Oct 2018
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

I love my stainless steel pegs. they are strong and can handle the heat and wind in Perth without breaking and I am so glad now not to have to buy plastic pegs that break and are bad fro the environment. company SERVICE IS GOOD!

Approximate cost: $20

simonec216
1 review · 400 points
07 Sep 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I love these guys!! Always helpful. Great products andprices.. great service. Friendly and knowledgeable

verified email - 06 Sep 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have been using Biome for over a year now, sourcing all sorts of eco friendly products for my whole family. I love the diversity that they offer and have replaced nearly all of my bathroom products with their natural options, I even have hubby using the konjac sponge! I highly recommend them, I just wish they had a store in Victoria

Approximate cost: $150

LittleFish
1 review · 600 points
verified email - 30 Aug 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

My online order was beautifully packed and arrived in record time, (before Father’s Day), as requested!
A wonderful selection of value for money products are available on their website. Thank you Biome!

jenniferp725
1 review · 600 points
verified email - 21 Jun 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I'm loving my SoYoung Large Insulated Cooler Bag - the raw linen with the Purple Dandelion print is so me, and environmentally friendly as well. And you can fit lots of yummy healthy food in it. It was easy to purchase online, and was delivered promptly. Five stars all round. :)

alison163
1 review · 600 points
verified email - 19 Jun 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

This is the first time I have shopped with Biome, however the ease of ordering and the swiftness of shipping (I ordered last night and got a shipped message earlier today!!!) makes me think this is going to be a beautiful arrangement!!

Approximate cost: $1

pitchayadar
1 review · 600 points
verified email - 02 May 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We’ve been using Biome for years as our one stop shop for all things green and good for our household! We love the service and how quick and easy everything gets to my front door!

margaretr783
1 review · 400 points
20 Apr 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very impressed with the speedy delivery of the product. and the quality of the reuseable produce bags. I will definately be be using this site again and would recomend it to anyone.

leahn857
1 review · 600 points
verified email - 29 Mar 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Wow, Biome went above and beyond to accommodate my online order. Very impressed with my products when they arrived. I would highly recommend Biome to anyone. Fast, efficient and friendly service. Thank you Biome you have won me over.

7080940d
1 review · 400 points
01 Mar 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

bought 6 things from biome and i love all of them. Speedy delivery and they have deals, points, comps etc. LOVE IT! I cant wait to buy some more products. i personally thought it was a little expensive but the products are an investment and will save you money in the long run. They cater for zero waste, vegan and allergy sensitive people - making it suitable for everyone!

Approximate cost: $130

alyshah213
1 review · 400 points
20 Feb 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Good quality eco products, huge range, great service, great loyalty program too. Regular customer and will continue to be. Love their site

Approximate cost: $200

meredithh
1 review · 400 points
19 Feb 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great products and personalised service even from online purchases. I just love my stainless steel clothe pegs, now I just need to find someone to donate all of my plastic ones to. Delivery is always prompt. Awesome job Biome!

Approximate cost: $200

kirsten-g
1 review · 600 points
verified email - 02 Feb 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great range of large variety of products. Palm oil free products get extra ticks from me. Very prompt delivery, too.