Blue Mountains Computers

I am new to the area & walked into their premises off the street with my computer problem/s. Hess & Chris could not be more helpful or friendly, quoting quoted two days to service & hopefully remedy my problem. I was kept in the loop with their progress over the two days & was able to retrieve my PC on the afternoon of the second day. For what was done to repair my computer I found the costs most reasonable. BMC have certainly gained a new long term customer. Many thanks again fellas.

I find the technicians at Blue Mountains Computers absolutely wonderful. They have helped me on a number of occasions and I was back there again today to ask for help. I recommend them to anyone like me who is in the aged bracket and not tech, savvy.

Approximate cost: $1

I called into Blue Mountains Computers for advice following my computer outage from the 15/1/25 storm; once again they were very helpful. Great people running a fabulous essential business in Springwood!

I went to BMC the other day completely frustrated with some problems I was having with my tech inability to resolve issues to do with apps and my laptop. Matt was able to calmly help me by dissolving the problems. I want to thank him for helping to put a smile back on my face!

Sasha was helpful at a time when I was needing technical assistance. He provided me with
answers after problem solving to find a solution. He gave me a range of options to follow should I need further assistance. I will not hesitate returning to him should i need more technical advice. Jennie D

Just honest and beyond helpful. I dropped by with a random request about my iPhone and they were friendly, helpful and didn’t charge. They are the true ‘good guys’.

Outstanding service, advice and reliability! Look no further than Blue Mountains Computers. Hess and the team had our business internet requirements sorted in no time.

Highly recommended!

Con | The Stray Whisker

Dropped in quickly as I was outside in the cafe and couldn't connect to my Hotspot. I was desperate as I needed to send a quick email to a client. Chris was so cool, he fixed the problem in 5 minutes, no charge. Here is my payment mate, you guys rock!
We use BM Computers for our personal laptop fixes and they've never let us down..

Called BMC about my laptop which would not connect to WIFI. They advised to bring laptop in anytime and were able to resolve the matter within 24hrs.
Great service!

I was impressed with the way my enquiry was handled at the counter. My laptop had refused to start and I needed advice on what to do, i.e., if anything could be done. The owner took it, connected a display to it and advised me of what options there were and the likely costs. He also provided recommendation on brands to consider if I decided getting a new laptop was preferable. For his time and expertise he refused to let me pay him. I was very grateful and would certainly recommend GMC.

Hess helped me at super short notice and fixed a problem that saved me from insanity! Without a hesitation and completely for free Hess waved his wound over my problem and in 1 minute sorted my PC problems out. I so appreciate his help and friendlyness and HIGHLY recommend Blue Mountains Computers!
Gary

I received some good, practical and friendly advice over the phone about my PC issue. A positive experience.

Ive never come across such genuine, lovely, helpful, caring people. They have just given so freely of their time and knowledge and always do a first class job when i leave my computer there. Many times they have given me so much help and guidance that i have been able to fix many issues myself (and im not a tech person i dont even use a smart phone) I cant recommend these guys highly enough!!

Just dropped in to Blue Mountains Computers. I had a small but annoying issue with my laptop. The person explained what to do in less than 5 minutes!

Hess and Chris were amazing!
Service was 5 star, I came in with a warranty claim for my apple iPad that wouldn't charge. Within 2 days i had a brand new iPad! Communication was wonderful, with text updates along the way.
Greeted with a smile always.
If you have any computer issues these are you guys, wouldn't go anywhere else!!!

Such great service. They explained everything to me, were so quick in their turnaround time and so sweet to deal with. Very professional. Great value for money too.

Approximate cost: $200

I came with a problem to my Macbook Pro that I was told by other companies would take up to 4 weeks to repair because of backlog from COVID. BMC applied for warranty from Apple on my behalf, and had the laptop fixed and ready for pick up in just 4 days! I don't live in the Springwood area, but I'm coming here every time I have an issue with my computer.

I have found this business to be very helpful. They have twice fixed up problems that my local repair shop could not. Last time, Sasha (?) explained the problems patiently without using jargon or being patronising (which would have been easy to do and is my frequent experience wth techy guys), so that I understood the problems and the solutions, and was friendly and approachable. Highly recommended.

Excellent communication Amazing workmanship. Highly recommend this business went above and beyond to help.

Had an old XP hard drive replaced with a new SSD and Windows 10 OS, including free assessment of existing build to inform decision-making around replacement and upgrade. Really happy with the service, which was timely, friendly and professional.

Approximate cost: $590

Always excellent customer service. Friendly staff, thorough explantion of services. Service is always fast and efficient. Charges are very reasonable.
Highly recommended.

Simply excellent. Good communication, explaining problem, cause and solution. Pleasant and helpful. Quick and efficient.

Very friendly helpful people. I am basically a computer illiterate but these guys stayed with me to the bitter end and got up and running in no time. If you have a tech problem I can only recommend them to you. Thank you guys Bob Ferguson. You

Great service, friendly and informative staff explain the problem and how it was fixed, reasonable price.

Cannot recommend Blue Mountains Computers more highly - if I could give 10 stars I would. Highly impressed with customer service - superb communication all along the way with what was happening with my laptop, and quick turnaround.
Thanks.

Excellent service. Hice was friendly, helpful and able to explain the problem simply in language I could understand. Very grateful for his efficient help with my Apple laptop.

The SSD on my desktop was rather full. I got a quote for replacing and cloning the SSD. The quote was very good and the time frame for doing the job was more than reasonable.
I dropped the desktop and new SSD off at 9:00am and Chris rang me just after lunch to let me know the job was completed and I could pick up my computer.
Can't ask for better than that.

Dropped off my old iMac to be fixed. They explained what was to problem gave me price up front. Fixed it quickly and in a timely matter. Now works a quick as a new iMac
thank you and won't hesitate to recommend BMC to anyone that needs help.
Cheers Phil

Awesome Business, could not recommend highly enough.

Approximate cost: $15

Amazingly helpful. Hess spent 40 mins on the phone with me (at very short notice) out of his own time to assist me in purchasing the right computer and accessories for my needs, with absolutely no gain for his business. He takes the time to explain the tech stuff in simplified terms without being condescending at all. I have been there twice with laptop issues and the team there are extremely helpful and knowledgeable. They suggest the best option with no concern for what profit they might make. I would highly recommend this business.