BrandsExclusive.com.au

check icon 4.2 (41)

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Reviews for BrandsExclusive.com.au (41)

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4.2
41 reviews
5 star icon
18
4 star icon
17
3 star icon
4
2 star icon
1
1 star icon
1
Service Rating
4.0
Quality Rating
4.5
Value Rating
4.5
marniem272
1 review · 200 points
verified email - 13 Jan 2017
Service Rating
1.0
Quality Rating
3.0
Value Rating
1.0

Brands Exclusive is fine if nothing goes wrong - but customer service was non-existent [redacted due to inflammatory generalisation] on a return. I would suggest avoiding them all together and their associate websites.

Approximate cost: $100

wendyc232
1 review · 0 points
16 Feb 2016
Service Rating
3.0
Quality Rating
3.0
Value Rating
3.0

I have returned two items to you, on 21/1/16 but have rexceived no credit on my mastercard. Please attend to this.
wendy coysh

Approximate cost: $100

verified email - 01 Oct 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

BrandsExclusive is a great online store that sells a range of different products at affordable prices. The staff are friendly and helpful when making enquiries and packaging is on point. Highly recommended.

verified email - 07 Sep 2013
Service Rating
3.0
Quality Rating
5.0
Value Rating
5.0

the savings on retail prices are great, many ranges of clothes and shoes and makeup for men and ladys and children, the only thing lacking is how long it takes for the product to arrive, can take 2 months which is very disappointing.

03 Sep 2013
Service Rating
5.0
Quality Rating
4.0
Value Rating
5.0

My first order, Delivery went as expected ( Wish better timing since located in Australia) I ordered 2 Gosh Speakers and Headset By Belkin and Cygnett.. The speakers was just cute and wow they worked pretty well for the size. The headset had scratches on the silver trim. I was bit disappointed but since I did get it a great deal.. I am using them now . The shipping cost is at an unbelievable low cheap cost of just $9.90. Seems to good to be true.. Just let you know it is true and I'll give them a plus for that makes up for how long it takes to get your parcel. I will definitely shop again!

verified email - 03 Sep 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

BE deliveries take too long but it is worth it. Quality is amazing, return service great (just happened that Parcel Point is down the road from me so it was so easy I could not believe it. I ordered three times already and it is my favorite online store now.

Approximate cost: $over $100.00

verified email - 19 Aug 2013
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

I have brought off this site a few times completely happy with the price of great designer items as others have said postage was slow but not a huge problem they also are great for contacting when there is a problem got back to me asap

verified email - 19 Aug 2013
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

It's a great online store to get designer items cheaper. Postage is slow on some of the items. My last order took nearly a month but I did have a few different items from different sales. I have gotten some great bargains of the site.

verified email - 02 Apr 2013
Service Rating
4.0
Quality Rating
5.0
Value Rating
4.0

I love the brandsExclusive site. They have a good variety of sales, and I have purchased from them three times now. My first two orders came quickly, but I have been waiting a long time for my most recent order. You can usually find some awesome bargains on there, but just be aware that sometimes when you order small amounts or add in the delivery charge you may not be getting the items cheaper than in a store. Overall they are usually great value and it's a fun site to visit.

verified email - 19 Mar 2013
Service Rating
3.0
Quality Rating
5.0
Value Rating
4.0

Great quality clothes at a good price. customer service is lacking as like most online stores but i guess thats expected and how they keep their costs down.

verified email - 11 Mar 2013
Service Rating
2.0
Quality Rating
5.0
Value Rating
4.0

I have been buying from brandsexclusive since its concept and I'm glad they changed their policy allowing all purchases made on the day to have the one postage where it used to be individual items were charged seperately.
I have found their clothing for adults and kids to be really great as some things I have bought I havent seen elsewhere and I've been complimented on the fact how well it suits. I bought a new set of kitchen pots and pans for a steal, likewise some of the stuff on their sister company livingexclusive to be wonderful

BUT there is always a but isnt there, they dont communicate with the customer if something doesnt arrive which you've paid for. All you get is an email explaining the fact that your bank account has been reimbursed with no reason as to why. They do now give a $10 voucher for any inconvenience.

I am going through a hassle at the moment with them over some alcohol that should have arrived over 2 months ago, I got part of the order but the other half was coming direct from the supplier (which you dont know about until it goes missing) where they had purchased it from. when I contacted customer service the first time they offered a refund, but I said no as it for a neighbour, I waited 3 weeks & heard nothing from them, surely 24 hrs should have been sufficient. I rang again this time i got someone else and she would this follow up with the buyer but said technically it was out of their hands as it was being sent direct... I dont think so! you have my money, I expect the goods... still heard nothing back. I rang the third time this time I accepted the refund and the customer service officer said if it arrives just accept it... stupid really, they also gave me a $10 voucher for my trouble. Then another two weeks later I get an email, still havent heard anything from the buyer, nor the supplier. I will try and follow up again.. heavens this is now well over a month and me as a small business owner, would never expect to let my customers wait with virtually no explanation as to what is going on

My belief is this when brandsexclusive and livingexclusive branched out into NZ their customer service went down the gurgler. Did they not expect things to get busier than they already were. Get too big too quick and something suffers in the interim, but as I said initially their clothing is pretty special and not seen elsewhere.

I would just look carefully at purchasing something that comes directly from the supplier (if you can find out before you purchase & dont in my book purchase rekordlig cider, unless they have a new supplier and it doesnt come direct) Have been very disappointed in what I had deemed a very good online store

Approximate cost: $various

mazw1 14 Apr 2013

i agree with your comment regarding the change in shipping charges. I hated paying more postage fees for separate sales - just didn't make sense to me!

I hope the issues with your recent issue gets sorted soon - i think you'll be needing those drinks once its resolved!

verified email - 18 Feb 2013
Service Rating
5.0
Quality Rating
4.0
Value Rating
4.0

I've had about ten orders through brandsexclusive. They do have very good deals and are pretty honest about the way they represent their products on the internet. Customer service is great, I've had problems where items didn't fit me at all and I returned them for a full refund without difficulty

C123 19 Feb 2013

I agree BrandsExculsive has so many amazing deals and bargains on a huge range of clothes! I love how they make everything so affordable.

verified email - 11 Jan 2013
Service Rating
4.0
Quality Rating
5.0
Value Rating
5.0

I love shopping online especially when a website makes it easy and affordable. Shipping was prompt and nothing was broken. I have to amit the emails are a bit annoying but still, I get to see the amazing specials they have every day.

lucy91 11 Jan 2013

Agree about the emails! Once a week is enough, no need for once a day!

verified email - 12 Dec 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
5.0

I have ordered a few items from this business and have been happy with the overall experience. The delivery of the items I purchased were fast and arrived in one piece.I receive e-mails on a daily bases to update me on all the new Brands listing their bargains. I would like to have seen more items for kids toys and electronics! So easy :)

Approximate cost: $70-

verified email - 07 Nov 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

I receive a daily email and use the app on my iPhone to check the sales every morning. I love it beacuse the sales are always different. I buy presents for other people and clothes and accessories for myself. There is also livingexclusive that had homewares etc. I always reffer my friends and there are always competetions to enter too.

verified email - 02 Nov 2012
Service Rating
3.0
Quality Rating
3.0
Value Rating
4.0

Sometimes there are pretty good deals on the site, but the emails can get quite annoying. I bought a pair of shoes off here about a year ago and they were discounted almost half price. Shipping took a while but they were good quality. I would shop here again.

verified email - 10 Jul 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Love love love online shopping with these guys. Promt fast reliable delivery great range of specials daily!

verified email - 10 Jun 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
3.0

I always check emails I receive from these guys. If you are thinking of buying anything its worth checking here first. Why pay top dollar when they offer huge discounts on heaps of items. i mainly check out and buy from the Sunday night sales. I've picked up clothes for my rather fussy man at 70% off and same for myself. You don't get that big a discount even an end of year sales instore!

verified email - 07 Jun 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
5.0

This site has great fashion at very discounted prices .
what I hate the most is it takes too long for delivery Up to 4 weeks,but the cheap prices make up for it.if you love hand bags and shoes check these guys out you won't be Disappointed
They have great deals everyday .fashion,kitchen ware and handbags did I mention handbags and shoes.many other things also.
try them for yourself especially this time of year

verified email - 04 Jun 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Better than other sale websites.. but still can't beat ebay. The shipping takes too long!
But they do offer better brands than any similar site.

localperson 04 Jun 2012

I've found thats the downfall with most of these sale sites- the shipping takes FOREVER!

verified email - 31 May 2012
Service Rating
3.0
Quality Rating
5.0
Value Rating
5.0

I have placed and received several orders from Brands exclusive. My orders have always arrived within the time frame and any queries have been answered promptly. The sales offer excellent value and they have a good range of things. The only downside is not being able to combine postage if you want to order things from different sales on at the same time.

verified email - 17 Feb 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great products at really good savings. Always deliver well before expected dispatch date. In over 80 orders I have had one item not available & promptly received a refund and a $20.00 credit along with an explanation email.

verified email - 17 Jan 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

brandsexclusive is by far the best discount designer shopping website there is. The sales they hold are excellent, the prices are amazing and their service is second to none. They usually deliver earlier than expected, but if there is an unnecessary delay or a product is subsequently not available they communicate quickly and often provide generous compensation. I buy all my kids clothes from them.

verified email - 12 Jan 2012
Service Rating
3.0
Quality Rating
5.0
Value Rating
5.0

Bought some absolute bargains for the kids, but discovered after I'd ordered that the whole process of shipping takes a long time.. Would have been happier if I'd noticed that before placing the order, still, it was a bargain and I saved more than 50% on standard retail

verified email - 14 Nov 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Brandsexclusive is great for assorted bargains. They're always able to deliver great products at great prices

Approximate cost: $100

verified email - 12 Oct 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Bargain city! I have saved hundreds of dollars using this website. Wonderful selection of sales and top name brands daily. The only downside is postage can take a few weeks, but for the savings made that is a small price to pay.

verified email - 02 Jul 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Have made several orders via this website. All products so far have been fantastic & the prices & savings are well worth the effort. Yes the delivery time is slow but they are up front about it so you know what you are getting in to. Will definitely order through them again and again.

30 Jun 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Have purchased a few things on here now. I did just return a pair of boots as it was faulty. I emailed support not expecting to hear from anyone for at least a week or so but got a response within the day regarding returning my boots and felt it was very easy to do.

waynes346 17 Aug 2016

So you got it easy peasy we waited 1 month for our items to arrive then one of our items packed was unprofessional had to rip the bag open because of all the cellotape over it.Then the damn slippers & Ugg boots didnt fit.We got our order in May help support Sisilia mucked us around with return address ha we sent products back last week we in DAMN August & my feet are still cold not going to go threw with them again they sure ost one CUSTOMER

verified email - 23 May 2011
Service Rating
4.0
Quality Rating
4.0
Value Rating
5.0

There are some seriously worthy deals on this website, I have for example purchased an $80 foundation from the Belle Pierre brand, for only $30. Shipping does take a few weeks though, but it was worth the wait!

verified email - 12 May 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Fantastic brands and fantastic prices! Can't complain about the postage times as they are upfront about this on the website.