Bought an Australian manufactured clutch kit for less than half the price listed from the cheapest seller on Ebay, which is mindbogglingly good. Shipping was free and product arrived before ETA with an abundance of useful freebies and a detailed tax invoice.

Installed the clutch kit the day before yesterday and it is a perfect match and works superbly.

Extremely happy with my experience with Brett's :-) A+++++

Approximate cost: $150

I purchased the same 10x quality oil filters previously from Brett's at a great price delivered and again they have done it again they are very reliable! Cheers Ty Garyb!

Approximate cost: $130

BE AWARE OF THE COMPANY'S WARRANTY POLICIES

If you need to claim warranty or dispute an error in the packaging or an item it will be at YOUR cost.

In short...
On the 10th June 2024 I emailed Brett's Trucks ([email protected]) to let them know there was a problem with 2 of the 7 marker lights I recently purchased. The 2 markers in question were white, one ended up being Amber (labelled incorrectly by Brett's Trucks) & another barely worked & when it did it was intermittent. I sent photos showing the mis-labelling. I asked for the items to be replaced.

The reply I received was all in upper case & very generic. See below, copy & pasted from my email...

TO CLAIM WARRANTY,

THERE IS 2 WAYS TO HANDLE THIS,
A) YOU CAN BUY ANOTHER ITEM(S) OFF US , TO KEEP YOUR VEHICLE ON THE ROAD, AND SHOULD YOUR CLAIM COME BACK IN YOUR FAVOUR , WE WILL THEN CREDIT THE ORIGINAL ITEM, THAT WAY YOU ARE STILL ABLE TO USE THE VEHICLE.
B) OR, YOU CAN RETURN THE ITEM AND AWAIT THE OUTCOME, IF YOUR CLAIM COMES BACK IN YOUR FAVOUR A REPLACEMENT UNIT WILL BE SHIPPED TO YOU FREE ASAP. (PLEASE NOTE CLAIMS CAN TAKE 2-4 WEEKS TO ASSESS)
C) IF YOUR CLAIM COMES BACK, THAT IT IS NOT A WARRANTY CLAIM, THEN YOU ARE WELCOME TO HAVE THE REJECTED ITEM RETURNED TO YOU,(FREIGHT CHARGES WILL BE APPLICABLE TO YOU)
WE WILL HOLD YOUR ITEM FOR 7 DAYS AFTER WE HAVE ADVISED IN WRITING, AFTER 7 DAYS THE ITEM WILL BE DISPOSED OF.

YOU NEED TO RETURN THE ITEM WITH A COPY OF YOUR TAX INVOICE TO US.
YOU NOW HAVE 30 DAYS FROM TODAYS DATE, TO ACT ON YOUR WARRANTY REQUEST OR ANY WARRANTY REQUEST FOR THIS ITEM WILL BE REJECTED !

YOU ARE ADVISED TO SEND IT WITH TRACKING, AS WE WILL NOT BE HELD RESPONSIBLE FOR ITEMS THAT YOU SEND GETTING LOST.
THE PRODUCT WILL THEN BE RETURNED TO MANUFACTURER/WHOLESALER TO CHECK YOUR WARRANTY CLAIM.
THIS IS ACTED ON URGENTLY AND SHOULD NOT TAKE LONGER THAN 10-15 WORKING DAYS
PLEASE MAKE SURE THE FORM IS COMPLETE WITH ALL REQUESTED INFORMATION COMPLETED, FAILURE TO DO SO WILL PROLONG THE PROCESS AND WILL NOT BE ACTED ON UNTIL YOU HAVE DONE SO.

PLEASE CLICK ON LINK BELOW, READ THROUGH THE TERMS

https://brettstruck.com.au/pages/warranty-form

BRETTS TRUCK PARTS
WARRANTY DEPARTMENT
17 CRAFTSMAN AVE
BERKELEY VALE
NSW 2261

CHEERS
BRETTS TRUCK PARTS…..

Not happy with the generic & impersonal reply I called Brett's Trucks, I was asked to re contact Brett the Manager/Parts picker, who works from home. Due to the labelling mistake, I politely asked if I could have an immediate refund or a refund upon receipt of the faulty markers, so I could get on with & complete the installation. The Managers reply was very unprofessional, see below...

we told what to do
no good sending another email ,
nothing will change !!!
mindyou you only had 30 days from when you first said you had a warranty issue,
that time frame is not open ended
refer back to what we replied to your first email.
"please note we and "led autaolamps australia" based in melbourne
https://ledautolamps.com/
do not do warranty claims via email.
the item must be checked and see if it is actual warranty.
please also not, warranty is in the form of replacement lamps , nothing else.

Brett's Trucks make claims of "We make customer service a priority" & "We are serious about customer satisfaction", but it appears that if it's not in their best interest they cannot help you.

It was not viable for me to spend $15 to return 2 markers & have to wait 2-4 weeks for an outcome, nor was it to purchase replacement markers from this store & pay for postage twice, to send the old ones & send the new ones. The options are Insane!

I get that they need to check if an item is faulty, but a one size fits all approach by treating every customer with such rudeness & ignorance is a sure way to lose customers & tarnish whatever reputation it has.

Absolutely appalled by the lack of after sales customer care, I did not wish to deal with Brett's Trucks any longer. So I immediately & pleasantly sought my replacement marker lights from another online store who values genuine customer service, along with competitive pricing.

NEVER will I recommend or return to Brett's Trucks again.

Great service and quick delivery. Pricing much better than repco etc. Always the best at Brett's.

I found this business on Word of Mouth

I was having trouble sourcing parts for my Mazda T 4600 truck so I contacted Brett’s truck parts. They were able to source all parts and supplied them in a short time frame. Good people to deal with

Quick delivery, excellent value for the parts I was purchasing (A/C filter) and a very good range as well.

Excellent value for money, fast reliable service and quick postal delivery.

Approximate cost: $100

Fast,efficient,professional,affordable,outstanding!

Approximate cost: $179

I purchased the Isuzu NPS 2021 floor mat and it arrived today. Great quality and good price!. Thanks - I will shop here again.

Approximate cost: $1

Found the filter I was after at an extremely competitive price and it arrived quickly and was a perfect fit !

Approximate cost: $36

Good old fashioned look after the customer attitude and the price is right

This has got to be one of a few company's that really looks after it's customers and has great prices for very good products

Approximate cost: $250

This is the best company i have ever delt with for service and value of products, and i can`t say enough good things about this company .Their shipping and packaging is absolutely the best.I have bought parts online for the past 20 years and i am not a newcomer, This crowd is the best. john m

Very good service recommended. Very fast delivery

Great service, quick delivery and exactly what I was after.

I got what I am expexted as shown in the photo

Approximate cost: $21

Great service, fast delivery. Purchased several times without any problems.

Highly recommended. Straight forward, fast service with great communication.

Approximate cost: $130

They got the part to Perth W.A within a week , it was exactly the right clutch master cyl because of their catalogues good description . Easy to use website.

Approximate cost: $100

Very prompt and very very fast service just a phone one day and delivered on the next day, I’ve brought on line many times waited a week or more to get me order but not Brett’s the next day awesome guys and I will be back as I need more great talking to you over the phone.
Cheers
Garry

Easy to navigate site and place order..goods arrived in Victoria by post in 3 days… Pricing better than trade houses in Melbourne

Approximate cost: $400

Quick efficient and knowledge easy to read and navigate website

I highly recommend Brett’s, they have served me well, they are prompt, reliable and their parts and filters are the best in quality and price

Absolutely first class service.
Always fast shipping.
Quality products at best prices.

The have ordered several things now and it’s always the Correct Part with a good price and Fast postage.

Great prices and service , fast postage to WA.

Excellent service and great prices with definitely will be dealing with this company again. Thanks Richard.

Fantastic service and extremely great prices. Beats the competitors by heaps and fast delivery. Great doing business with the team, thats why I have their Web site in Favourites.

Had the parts I needed and dispatched promptly.
Thanks

Approximate cost: $100

Goods deliverd super quick on std delivery. Great service.

Approximate cost: $100