17 reviews about Buzztech

verified email - 06 Dec 2023

Could not organise a piss-up in a brewery

Called into shop for mobile screen repair - none in stock but only 1 to 2 days delivery from Melbourne. Called a week later and they had the part, organised to have it fitted the next day. Next day the screen is missing and it must have been fitted to someone else's phone; asked about ordering another screen and was told they would let me know when it was in - no deposit was required. Called 2 weeks later and screen hadn't been ordered; was told I'd have to pay before they would place an order. At this point I decided their was a serious failure to communicate and a new phone was the way to go. I don't know if they have a customer service policy but it isn't working......

verified email - 06 Dec 2023

Could not organise a piss-up in a brewery

Called into shop for mobile screen repair - none in stock but only 1 to 2 days delivery from Melbourne. Called a week later and they had the part, organised to have it fitted the next day. Next day the screen is missing and it must have been fitted to someone else's phone; asked about ordering another screen and was told they would let me know when it was in - no deposit was required. Called 2 weeks later and screen hadn't been ordered; was told I'd have to pay before they would place an order. At this point I decided their was a serious failure to communicate and a new phone was the way to go. I don't know if they have a customer service policy but it isn't working......

15 Sep 2021

John at the Newtown store has repaired 3 of my childrens IPads, from cracked screens to connection/charging issues..Done prompty, with a friendly phonecall when they are ready for pick-up.....Highly recommended Bussiness.
Deb.

02 Sep 2021

Great people and everything worked well also good price

21 Aug 2021

Excellent service. Had my iPhone 11 repaired in 20 mins and found a great case while waiting.

21 Aug 2021

excellent service and range of products

Approximate cost: $129

verified email - 06 Jun 2018

0 STARS *** Not Trustworthy - Don't wast your time - Was quoted for a repair, asked to pay up front then told they don't do the work. Hands down worst customer experience EVER. Given the customer experience one would really questions quality.
WASTE OF TIME AND MONEY!!!

26 Mar 2018

Walked in off the street and had a battery fitted to my wife’s phone while I waited. Also fixed the camera in my phone at the same time. Great service from Will. Would highly recommend this business. Price is very reasonable as well .

Approximate cost: $70

Anonymous
verified email - 15 Mar 2018

Terrible service. Customer services are the worse I have ever come across and the general manager / owner is particularly bad. If you have a problem you may never get it resolved!!! Please heed the warnings of 20% of their customers on the review sites and do not use this shop!!!!

verified email - 19 Dec 2017

I am only giving one star as my screen was repaired......eventually. It took 17 days from having the job booked in to finally being able to collect my tablet. On 2 occasions I was fobbed off and promised a date it would be fixed, only to be disappointed on my arrival. I fail to see the point in having a job number if when you quote it the staff rely on physically looking for a device that matches your description. Seems unprofessional and haphazard. Rhett needs some customer service training in how to deal with genuine complaints in a professional manner.

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