The online shop is so handy and convenient with great prices to match the in-store prices. I love that they now offer a layby service for online purchases - makes it even better to use. They regularly have free shipping deals.

Great how you can buy stuff that you just don't have time to get from the comfort of your home!
Easy website layout and cheapish postage!!

Since I live so rural, it's great that big w's online store has free shipping. It's saves me a lot of money and the website is easy to use!

great service fast deligreat variet of products in the catologuee very and prices are similar to the store

Approximate cost: $240

So cheap.. when they have free shipping on things its great!
any big W fan check it out.. its so much cheaper.
The woman in the big W store told me they are a different company (which is silly, they are obviously the same company) and that they don't stock similar things at similar prices... strange.

I ordered some of my xmas presents at big w on line last year, they had a special with free shipping, and I was able to find something that I was looking for that I couldnt find anywhere else

since I found big w online I haven't been back into a department store in person. Why would I? Great prices, a clearance section, the site is well-organised, and they offer a wide range of items. They stock dvds and cds too which is a surprise as most online retailers won't - the department store ones.
I have not had to deal with the customer service as I have had no issues with them. I order on the weekend or Friday and the goods arrive on the Thursday, which is good I think.
I can rely on their store to find what I need and they deliver as promised. Parcels come by parcel post or courier depending on the item.
Only downfall is how the shipping rates are organised. I often find that I am paying two flat fees as the senders are different depending on the item.

Approximate cost: $depends on items

I used the big w photo on line it was simple and easy to use and my items were deliverd quickly. I preferred to use the online service as I could take my time to design a calendar which I could not do I store with me kids.

Prompt online service, I ordered a couple of items and I had them delivered in 10 days. Quite quick for an online purchase.

Approximate cost: $45

I like the convenience of being able to shop from home especially with kids, There availability of products is good, range and service is great.