Cleaner did a terrible half job.I complained and was offered $100 refund. Not good enough.

I tried to book Calibre Cleaning back in August. I set up a monthly clean. I made it very clear in my booking that I only had specific time window available for cleaning- if I had extra time in my day, I'd clean my house myself. The email confirming the cleaning even repeated my answer from their form: "Is your date/time flexible?: No - Not flexible". The person did not arrive. One hour after the arrival window, I called Calibre. I told them since their person did not show, and no one got in contact with me, I needed to cancel. They tried to change me to the next day, and I reminded them I don't have a flexible schedule. I told the person on the phone that since they didn't show, I wanted to cancel the monthly clean and not use their services. An hour later, someone completely different (I had been given the name of the cleaner who was supposed to come) arrives, saying they've been sent by Calibre. I had told the person from Calibre on the phone my time window was not flexible, I had to get to a meeting. I apologised to the person who had arrived, and called Calibre again. I thought it was over. Then the next month arrives, and I am CHARGED for cleaning that didn't take place (signed up for Monthly clean). I call Calibre, dispute the charge, told it is automated and it won't happen again. Well, it is now October, I have an email receipt from Calibre saying they cleaned my house today (??) and a pending charge on my credit card. I'd give zero stars if I could.