Casey Screens Roller Shutters & Security Doors Melbourne

4.8
based on 51 reviews

Customer Approved
“We make customer
service a priority”

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51 reviews about Casey Screens Roller Shutters & Security Doors Melbourne

11 Jul 2017

I waited a month before giving a review - to see if there were any post installation teething problems - there weren't any!

They measured twice & cut once!

The shutter installers & electricians were here for several hours as we had 7 x windows to do including upstairs ones.

They were all excellent blokes (including the Kiwi). Their work was meticulous but fast.

The installers advised me they were trained by (& worked for?) the shutter manufacturers - which IMO explains their quality of work! They're not just casual contractors!

All up I give them %

cheers
Will Beattie
Endeavour Hills

P.s. Give 'em a coffee - they appreciate it

Approximate cost: $6800

Hi Will,
Thank you very much firstly for choosing Casey Screens for your home window shutters and also for taking the time to share your experience with everyone in on-line. We are glad that you are happy with everything and your feedback is highly appreciated! Casey Screens Team

09 Feb 2018

The most disgusting service I have ever come across in my life !!! DO NOT use this company !!!!
They came and gave us a quote for some roller shutters for our new extension upstairs after us ringing them and leaving messages to ring us numerous times , they finally came and gave us a written quote . We decided we would go ahead and they wanted a deposit which we paid straight away , we were told the shutters would take 4-6 weeks to be made , they then rang and made a date for them to be Installed .
Someone came that morning and cut a hole in our wall for wiring and said they would be back in a few hours to finish the job , when he came back later he told me the manufacturer didn't give him a part and he couldn't install them and would have to come another day to install them which I wasn't happy about as I had taken a day off work to be home but mistakes happen so I said just let me no when you are coming again .
Later that day a very rude lady from the office rang my husband and said we didn't fit your blinds today because your roof is to high up for our installers to fit the blinds and is to dangerous ! Yet the [Redacted personal identifier] off the company had been to the house to quote and seen the roof and how high it was and didn't mention this !
Then I spoke to the [Redacted personal identifier] after numerous times trying to ring and she wouldn't answer to be told by her they want another $500 from to fit the blinds !
I said we have a written quote that is a legal document you can't change the price now so she said they wouldn't do the job then because they weren't going to make enough money from it !
So I said she will have to come and fix the hole in the wall and give our deposit back !! She was extremely rude and said she didn't have time to talk to me and was I going to pay the extra money or not !! She admitted it was her [Redacted personal identifier] fault because he was in a hurry when he quoted the job !
She then told me she would ring me back but never did and I tried to call her numerous times but she wouldn't answer my calls !!!!
Beware of these people ���

Hi Dean/Melissa
We sincerely apologise for any inconvenience caused to you in relation to the shutter installation.
During this busy time period, I was called overseas for emergency reason, hence leaving my small kids and wife here. I returned back on 12th Feb but while I was there, I still managed to discuss your matter with our staff and had requested to find other solution to install the shutters quickly.

It was my fault, as I did not check the job clearly and the installer was unable to pitch the ladder above the roof which was the major issue for the OH&S reason.

I request Anthony to inform you on regular basis of the progress of the job. We didnt use the expensive option of hiring the cherry picker, we acted quickly to find the cheapest alternative solution and managed to install your shutters on 09/02/2018.

As this is our mistake we are not passing any of this additional cost you and you only need to pay the balance as per our written quote. We are hoping that you would become one of our happy & satisfied customer.
We can promise that in the future, we will strive to provide our best customer service by working with you.
Please accept our sincere apologies again on behalf of my team, although we tried contact you a few times in order to personally apologise but no one answered.
I am happy to discuss personally with Dean to restore his faith in choosing my company.
Logan - Director

17 Nov 2017

I was SO impressed with Logan and his swift and professional service. My colour matched security doors are fantastic. I highly recommend his services

01 Nov 2017

I am very happy with the roller shutters that were recently I installed at my place. The service from the company is terrific, friendly and prompt.
Thank you!!

31 Oct 2017

I would describe Logan as very professional,polite and highly skilled person which was demonstrated from day 1 of interaction to the completion of the work.
No wonder he has got this many satisfied customers.
Many of my friends now want Logan to fit the security doorsfor their houses.

22 Aug 2017

Thanks so much for Logan and his team! They have done a great job installing our shutters and security doors. Special thanks to our installer's great work ethics! He travelled from the other side of the town(Kinglake) but arrived on time and did our job just like it's his own house. Highly recommend!

02 Apr 2017

Good service, prompt manufacturing and install, no fuss in dealing with this company from quote to finish. Would recommend this business!

Approximate cost: $5000

Great pleasure to hear that you would highly recommend us. Thank you for taking the time to give us a great review!

30 Nov 2016

Recently had roller shutters and a security door installed. Great price, great service. Would recommend them to my friends and family.

Approximate cost: $5500

18 Oct 2016

Great Customer Service! Prompt installation and Great Product. Cant ask for anything else. Highly recommended. Kudos to Logan and the team!

Anonymous
03 Oct 2016

We have ordered 13 shutters and 2 security doors through Casey screens and we are absolutely happy with their service and delivery time.
Logan was very honest explaining things to us and not just wanted to sell his product.
Thanks again for your beautiful service.

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