Cengage Education Direct

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Reviews (5)

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verified email - 08 Jul 2011
Service Rating
3.0
Quality Rating
1.0
Value Rating
1.0

OK 1. over priced ... paid $4000 for a make up course
2. they dont give refunds of said $4000 even when the course is nothing like you originally signed up for.
3. they don't help you find work experience, so if you can find any on your own, you don't get your certificate.. and they don't refund anything.
4. if you want to get into a course or thinking about cengage DON'T, just go to tafe instead, its cheaper and you actually learn what you have signed up for!

verified email - 13 May 2011
Service Rating
4.0
Quality Rating
4.0
Value Rating
2.0

I am currently studying with Cengage. Overall the level of customer service is very good. I have not had any problems with them so far. The only area for improvement I can see is in relation to course costs which are extremely pricey, however you pay the extra for the convenience of studying at your own pace in your own time, which suits me perfectly.

verified email - 05 Jul 2010
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Excellent. I enrolled with cengage and within 5 days received my books and student card, together with materials and student planner. Tutors are very helpful and return all enquiries within 24 hours. When enrolled i recommend having the books posted rather than doing the courses online.

virtuallyalyssa 05 Apr 2013

Lemme guess ... you work for Cengage?

verified email - 24 Mar 2010
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

My experience with Cengage Education has been horrendous & i cannot WARN people enough to think carefully before dealing with this company. I signed up for a writing course online as i am a carer & being isolated i thought this might be a good option for me. The welcome kit that was sent through post should have been a sign of things to come! It was dated, cheap & incompete. The introduction & course package that i received via email was not what i had expected & definitely was not value for money (considering their courses are in the thousands). Unfortunately i missed the cut off mark in cancelling the course & then i lost all the online information as my computer crashed & had no back up. I have been trying to cancel the course of which i have never begun & do not even have (due to comp crash) but they refuse to listen or discuss! They will not budge & are only interested in receiving payments regardless of the situation. Beware of this company as they are incredibly impersonal & are only interested in PAYMENTS NOT QUALITY OF SERVICE & CARE!

virtuallyalyssa 05 Apr 2013

Thanks for that feedback ... I'd absolutely agree with you! These people are money hungry. They function ONLY to lock you in to a course, give you a lousy 5 day cooling off period ... and penalize you financially if you decide not to continue. The fact that they do this is indicative of the fact that they are only in it to make money off people like yourself. There is no option to pay for unit by unit, and opt out if you decide the course is not suitable/enjoyable/rewarding, etc for you. They are merely a business ONLY in it to make money ... NOT to educate. It's an immoral business ... that's it. These people have been around for years ... they are not called OPEN COLLEGES ... formerly Thomson College or Education or something like that. I remember, years ago ... if you'd make an inquiry on a course, they bombard you with junk mail almost daily! Awful bunch ... simply AWFUL!

I'm SO sorry for what you have had to go through ... I would strongly urge you to contact some kind of consumer advisory/support group within your state. What you have endured should be illegal!

I wish you luck ...
Warmest Regards
Alyssa :)

verified email - 30 Jul 2009
Service Rating
3.0
Quality Rating
4.0
Value Rating
3.0

Cengage Education are Sydney's leading long distance education college. I studied a SOA in Business (Medical Receptionist) at Cengage Education. I would have preferred more practical experience though.