We cannot not speak highly enough for the service provided by Chess Moving North Queensland and their team. The effort that the guys put in at the pickup address was nothing short of sensational. This address had fairly difficult access and a long sloping driveway. We had plenty of heavy and sometimes fragile goods and everything was handled with a smile. At the end of the day I could see that the guys were absolutely stuffed but still finished with a smile. Fantastic.
The delivery to Carrington on the 21st went equally as well. Access was a lot simpler however the nature of our goods didn't change - plenty of heavy and fragile stuff and all managed with care and consideration.
We have begun the process of unpacking everything and getting the house sorted and our furniture and property all arrived in great condition. No breakages or damage that we have been able to see.
We are extremely pleased with the services provided by Chess Moving North Queensland and more-so with their professional team of guys at both the pick-up and delivery. It is a first class service and one that I would definitely recommend to anyone else looking for a removal company that actually takes care with what they do.
Chess Moving North Queensland should be commended for their selection of personnel. Every one of the people involved with our move was happy, obliging and showed tremendous enthusiasm even at the end of a very long and difficult day. Well done.
Just a note. What made our selection of Chess Moving North Queensland a great deal easier was the arrival in the mail, not long after we had listed our property for sale, of a letter from Chess offering their services for any future move. We kept this letter until our property actually sold and then included Chess in the companies asked to provide a quote. The speed with which Dean from Chess/GN responded to our request and his easy going, no nonsense approach to explaining the process made the selection of Chess/GN a no brainer. Of course the actual cost of the move was a consideration and Chess/GN were right on budget.

Approximate cost: $3500

I have used John before this move and he is a very meticulous person and very understanding of peopes worries.
I highly recommend him and his team,Both in Australia and in the UK,
110% efficiency

I would like to send my thanks to Simon and the other packers who were conducted themselves professionally and with expedience during their time at our home.
They made a stressful time for myself and my family a little easier.
Regards,
Evan

Approximate cost: $1000

We used Chess to relocate my family from Sydney to San Francisco. I can't
comment on the experiences of others but ours was very poor.
Up until they had a received our payment Chess were very attentive,
assuring us about the quality and reputation of their service. Their price
was competitive, but not by a huge amount, but we agreed to use it.
The removals team arrived at the time agreed and completed on schedule. We
thought all was well. We then paid all fees.
At that point Chess effectively washed there hands of us and we had no
more proactive contact from them. They seemed to think their job was done
and they made no attempt to intervene when we experienced problems with
their US contractors. The US contractors never once actually bothered to
phone and talk to us directly and we only got status updates when pushed or
they wanted payment, they also provided contradictory and inaccurate
information. Despite being copied in on all communication Chess made no
attempt to assist unless explicitly prodded into action, this was despite
our contract being with Chess, the US subcontractors were their choice and
their responsibility.
We thought this was as bad as it would get but when our possessions were
delivered we discovered that Chess' "professional" packing service included
wrapping fish bbq equipment in my business suits, deliberately breaking
items to fit in packing boxes that were obviously too small, "packing" by
tipping contents of existing storage boxes loose into packing boxes,
stuffing corsetry and underwired dresses into one end of a box under a
record player, hair dryer and other heavy items.
The damage to our property was not accidental in anyway and don't expect
any assistance from Chess if you have any problems after you've handed over
your cheque. We've moved internationally before and never experienced a service as bad.
Avoid

Approximate cost: $9999

I was talked through the process in great detail as I was not familiar with the process. Great customer service and honest realisable service.

Fantastic, very happy from start to finish. Great communication, Cameron has been especially helpful and a pleasure to work with. Reasonably priced, and excellent service. my belongings arrived quickly, packed up perfectly and everything was in pristine condition. Would recommend Chess to friends.

Approximate cost: $1800

Hi Brian:

We wanted to thank you for sending your amazing team to pack us up and uplift our personal effects for transporting us back home to the USA.

Every single person on the team was friendly, caring and above all had a professional attitude. They very efficiently carried out their assigned duties and got the job done to our satisfaction.

Great job and would highly recommend your services.

Regards,
Carol and Curtis Cashen

To the chief executive officer Chess Removals Adelaide,

My wife and myself would like to have the effort and professionalism of your team praised. The pre-pack and uplift was on 13 -14 of May and the delivery was the 25th of May. The complete team that conducted the pre-pack and uplift were very courteous and professional. We have had 11 moves with the Defence Force and this last one has been conducted in an outstanding manner.
Two of your members stand out the most and they are Sean and Chris. These two members work together extremely well. Chris drove over to southern NSW with Sean to do the delivery. We met them the evening before the delivery and they set the time for the next day and they stuck to the schedule. The two of them unloaded all our items, approximately 70mt, and conducted a partial un-pack and still had it all done by mid-afternoon. The manner in which they treated us and our furniture was the best we have encountered. The two of them are a credit to your company.
Once back at your depot, Chris found one of our plates that had been left in a box, He wrapped the plate up and phoned me to let me know that he had found it and that it was in the office waiting for me to pick it up. That is taking his dedication and professionalism to the next level.
Once again, a very big thank you for making this move the best one yet.
I would appreciate if a copy of this be given to Sean and Chris.

Regards

Stephen and Cheryl Hayes

Approximate cost: $8000

Dear Michelle,

I just wanted to say thank you so much for all your help with the move of my precious chest of drawers and gentleman's mirror. They arrived very safely and look beautiful in our bedroom.

I want to compliment Chess, and yourself in particular, for the extremely professional, kind and considerate manner is which the whole transaction took place. I was kept informed of everything and the whole experience was a total pleasure.

You should all be very proud of the service you deliver. I will be recommending Chess to all my friends and family. Honestly, it was just an absolute breeze, from start to finish!!

Thank you so much again for all your help!!

Kindest regards

Elizabeth King

Approximate cost: $1000

I write to Chess Movers to convey my gratitude for the wonderful job your staff did when moving me in March from Warnbro in Perth, WA to Lenah Valley in Hobart, Tasmania. I wonder if you could pls pass on this message to your employees who made the move go so well?
I've been meaning to send this email for weeks, but 'life' - not least my father being in and out of hospital - has gotten in the way.
It was a big undertaking to move across the country, and I can say that my hopes and expectations of your firm were fully met and actually surpassed. The Chess staff I dealt with were totally professional - but also wonderful people to deal with. I could not have been more impressed with Jessica Theseira's initial home visit and our numerous follow-up emails and phone calls, Spencer and Wilhomena's packing of my things, and Mohammed and Andre for the removal itself. They all took enormous good care of me and my things. They were also all warm and delightful people to interact with. You certainly have some gems on your staff!
My move had perhaps more complexities than most. There were 3 dropoff points for my things - 2 in Perth, then the bulk of it to Hobart. I was stressed by it all, and your staff's unfussed approach helped me relax into what needed to be done together.

Despite only having a half-load to cross Bass Strait, I requested an extremely tight delivery time - just 16 days from Perth to Hobart. Jessica's great assistance made this happen; Hobart delivery occurred at 8.45am on my requested date. In the end, Dad's health required my ongoing stay in NSW, so I couldn't even be there, but my brother in law John was there to receive your Hobart affiliates. John informed me that the Hobart staff also did a great job.

I'd not actually seen the Hobart property at that stage- my sister Liz did the viewings for me - and assumed it was a standard driveway. So I was nonplussed when your Hobart affiliate emailed me requesting a $330 top-up fee to switch to a smaller truck on the grounds of a very tight driveway/turning circle. On arrival here, I see the problem, and think that surcharge totally reasonable.
I haven't unpacked every single box yet, but everything I have was totally undamaged in the move - including delicate wineglasses and ancient family treasures.
So for all these reasons, I express my great gratitude, and ask that you kindly convey this message to your colleagues I've named here. There were several other administrative and accounts staff who were also good to deal with. Many thanks…

Best wishes
Dave Freeman

Approximate cost: $5000