No I would not recommend Coles at all. Placed an order with Coles Online to be delivered between 4.00 pm and 10.00 pm. Around 7.00 pm we were notified that they were having issues and may be late. And late they were the order arriving at 10.25 pm. This is too late for anyone to receive an order. In the past have had items missing or incorrect so will be heading for Woolworths!

Sharing my experience with Coles – unfortunately, a staff member damaged my property, and despite raising the issue with their claims team, my claim was denied. The claims team took nearly a month to respond, despite the policies stating a 48-hour response time. Hoping this info helps others be aware of potential challenges in customer service and claims resolution.

What do I have to do to get Coles to stop deducting $19 a month for free delivery when I have repeatedly requested this to stop.

Approximate cost: $76

Terrible service... When you request a refund for missing items, they either do not reply at all or provide generic answers that they probably send to everyone, without attempting to investigate and resolve your issues. I'm so annoyed with them that not only have I stopped using Coles online, but I also want to minimize my in-store shopping as much as possible.

I have been doing online grocery shopping with Coles since Coles first introduced online grocery shopping in about 2011 or 2012. This year since early April, the person/s preparing my order was putting cleaning products in the same bags as food, e.g. bleach, or disinfectant with food items. I contacted their customer service, I was told that it is not their policy to do that, pack food items with cleaning items. But my fortnightly orders were consistently being packed with cleaning products with food items, without fail. So I asked if I could contact the CEO. No, it is absolutely out of the question to contact the CEO. So who ever was preparing my fortnightly order was determined that I should not lodge a complain, and when I did he/she would get even.
So any way I eventually had to place my order with another supermarket.

5 times now have I gone through the entire process, selecting all the items I want, checkout, bank transfer everything good, and then 'Sorry, we couldn't place your order. Try again or call support'. 5 times. The online system is just broken and they aren't fixing it. I order when I need to eat, for this to happen with a tech or retail company is understandable, for an essential food company is unforgiveable.

Approximate cost: $100

Go with Woolworths!!! I had 4 deliveries from Coles and had an issue with all 4. There were significant delays to all deliveries and the last straw for me was when the driver did not ring my doorbell instead left my groceries out on the footpath (no bags for some items) on a rainy day! They missed items as well so I had to always double check. Coles is $19 whereas Woolworths is $15 a month. I’ve never had an issue with Woolworths so I’m so glad I made the switch!

Approximate cost: $150

Very efficent and easy to use. saves a lot of time

First time user of Coles delivery, as such was granted "free" delivery. I had the products delivered to my work as we are 24/7 operation and someone will always be available to answer the door bell. Sitting at my desk and received an SMS to say my delivery had arrived to my city work building. The driver left it on the street where hundreds of people were passing by - anyone could have picked up the bags and stolen them. Luckily I wasn't away from my desk when I got the message and was able to retrieve them before such disaster. I called Coles and they blamed the "partner" delivery company. I said all they needed to do was ring the doorbell, did the people think that Coles bags full of groceries were going to be safe just sitting by the door! Very disappointed.

Pathetic. Last two orders were never received. NEVER AGAIN. Please take my advice and avoid at all costs, you'll be glad you did, trust me.

Approximate cost: $145