Conrad Martens Plumbing & Hot Water

4.2
based on 32 reviews

  • Brisbane, QLD 4000
    Servicing the greater Brisbane area
  • 07 3878 4444
  • Visit our website
  • Opening Hours (Friday: 24 hours)
  • Payment methods
    Cash, EFTPOS, Credit Card (VISA or Mastercard), Direct Deposit, Money Order
Write a review

32 reviews about Conrad Martens Plumbing & Hot Water

18 Mar 2021

The boys at Conrad Martens Plumbing were exceptional with my midnight emergency. Quick, reliable service which was resolved in less than 15 minutes and also appreciated the great attitude shown by their boys in blue.
Thx again guys, will happily use you again.

18 Mar 2021

I had been having issues with my tap at home and after failed visits from other plumbers I called Jackson and Angus and they were very friendly and professional.
They solves my problems with a smile.
100% calling them first for all my plumbing needs in future.

18 Mar 2021

Extremely impressed with Conrad Martens Plumbing. I found them professional when booking in the job, the plumber arrived on-time, was very knowledgeable, and fixed the problem quickly. Quick service for a very competitive price.

Approximate cost: $150

verified email - 17 Mar 2021

Second time used and horrified by the clear overcharging on the unitemised bill that was sent. Do they think customers don't deserve to know what things have cost?
When they finally sent a 'slightly' itemised bill you could still see the overcharging.
Lots of excuses when you identify the overcharging on time and parts but none of the 'excuses' make sense.
One product provided needed to be replaced on my time and expense but no apology from this lot.
PLUS this company was dumb enough to attach an internal email in one of their replies where they made fun of me and confirmed one thing - they are also UNPROFESSIONAL when it comes to customer service.
I do NOT recommend.

verified email - 05 Jun 2020

Obviously overcharged. Charging me $500 for replacing 4 flexihoses, and they asked me to pay $200 material costs for those hoses which I could get same stuff in Reece with no more then $30. What an ez money to make during the pandemic.

Approximate cost: $500

Hi viny,
We apologise that you feel you did not have a positive experience with Conrad Martens Plumbing and Hot Water.
We have been trying to contact you as on a review of your invoice, we do believe there has been a misunderstanding involving the materials supplied. Our records show the replacement parts included 4 x mixer tails and 2 x pex extension hoses including unions. These materials are not standard stock items and do cost more than a regular flexi hose.
We pride ourselves on providing a value service and would love the opportunity to reach an amicable resolution. Please dont hesitate to contact me direct on 3878 4444 or [email protected] to further discuss.
Kind Regards,
Jackson Martens

verified email - 28 Feb 2020

Unlawful and Unprofessional Behaviour

I would not recommend this company after an experience with them recently. Two plumbers from this company decided to let themselves into my apartment to investigate a leak in the building WITHOUT permission from myself or the real estate. As a young woman, coming out of the bathroom to see two strange men standing in my closet was obviously quite traumatic and upsetting. It has now left me feeling unsafe in my own home. This type of behaviour is unlawful and extremely unprofessional, as it is basic practice to give notice and have permission before entering ones home. I encourage people not use this business and to keep themselves safe, I would hate for this to happen to someone else.

Edit: Since posting this review the company has contacted me apologising for their employees behaviour. They have taken the issue seriously and have ensured me that they have addressed it with all their plumbers to try and prevent it from happening in the future. I sincerely appreciate the company's shared concern and apology.

verified email - 01 Jul 2018

Conrad Martins latest job for us was when our home toilet suddenly developed a leak. As usual from the moment of contacting their office the service was prompt , efficient, clean, courteous and cheerfull. They made a point of fitting in with our schedule and the pricing was value.

Approximate cost: $142

verified email - 26 Jun 2018

My hot water problem was addressed and fixed all within 24hours.
The plumber was punctual, friendly , knowledgeable and efficient.
I would neither hesitate in recommending this company nor using them again if and when I find the need.

Approximate cost: $160

25 Jun 2018

Fantastic service. From the time I called to get a quote to the time the job was finished it was all in less than 24 hrs. Very impressed with the service!! So professional. Yay!! We have hot water again.

Approximate cost: $2000

verified email - 24 Jun 2018

The best plumber service I ever got. I called them for a leaking in my hot water system. I was booked in for an appointment for the next day. The work is very efficient and tidy.

Approximate cost: $300

Write a review

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account

Need an expert?

Tell us more about your job and get quotes from local experts.