Conrad Martens Plumbing & Hot Water

The boys at Conrad Martens Plumbing were exceptional with my midnight emergency. Quick, reliable service which was resolved in less than 15 minutes and also appreciated the great attitude shown by their boys in blue.
Thx again guys, will happily use you again.

I had been having issues with my tap at home and after failed visits from other plumbers I called Jackson and Angus and they were very friendly and professional.
They solves my problems with a smile.
100% calling them first for all my plumbing needs in future.

Extremely impressed with Conrad Martens Plumbing. I found them professional when booking in the job, the plumber arrived on-time, was very knowledgeable, and fixed the problem quickly. Quick service for a very competitive price.

Approximate cost: $150

Second time used and horrified by the clear overcharging on the unitemised bill that was sent. Do they think customers don't deserve to know what things have cost?
When they finally sent a 'slightly' itemised bill you could still see the overcharging.
Lots of excuses when you identify the overcharging on time and parts but none of the 'excuses' make sense.
One product provided needed to be replaced on my time and expense but no apology from this lot.
PLUS this company was dumb enough to attach an internal email in one of their replies where they made fun of me and confirmed one thing - they are also UNPROFESSIONAL when it comes to customer service.
I do NOT recommend.

Obviously overcharged. Charging me $500 for replacing 4 flexihoses, and they asked me to pay $200 material costs for those hoses which I could get same stuff in Reece with no more then $30. What an ez money to make during the pandemic.

Approximate cost: $500

Unlawful and Unprofessional Behaviour

I would not recommend this company after an experience with them recently. Two plumbers from this company decided to let themselves into my apartment to investigate a leak in the building WITHOUT permission from myself or the real estate. As a young woman, coming out of the bathroom to see two strange men standing in my closet was obviously quite traumatic and upsetting. It has now left me feeling unsafe in my own home. This type of behaviour is unlawful and extremely unprofessional, as it is basic practice to give notice and have permission before entering ones home. I encourage people not use this business and to keep themselves safe, I would hate for this to happen to someone else.

Edit: Since posting this review the company has contacted me apologising for their employees behaviour. They have taken the issue seriously and have ensured me that they have addressed it with all their plumbers to try and prevent it from happening in the future. I sincerely appreciate the company's shared concern and apology.

Conrad Martins latest job for us was when our home toilet suddenly developed a leak. As usual from the moment of contacting their office the service was prompt , efficient, clean, courteous and cheerfull. They made a point of fitting in with our schedule and the pricing was value.

Approximate cost: $142

My hot water problem was addressed and fixed all within 24hours.
The plumber was punctual, friendly , knowledgeable and efficient.
I would neither hesitate in recommending this company nor using them again if and when I find the need.

Approximate cost: $160

Fantastic service. From the time I called to get a quote to the time the job was finished it was all in less than 24 hrs. Very impressed with the service!! So professional. Yay!! We have hot water again.

Approximate cost: $2000

The best plumber service I ever got. I called them for a leaking in my hot water system. I was booked in for an appointment for the next day. The work is very efficient and tidy.

Approximate cost: $300

I called Conrad Martens after discovering that we had a gas leak. They were able to send someone out the same day. The trade person arrived on time and was able to quickly identify and fix the gas leak. I would not hesitate to use their services again.

We believed we were overcharged without being informed of the minimum charge. After discussion eventually a fair price was agreed.

Contacted Conrad for a new hot water system and to fix some little issues that I’d put off for a while - the boys were extremely professional and got the job done quickly and efficiently. I think the customer service really made the difference. Would 100% recommend.

The service from Conrad Martens could not have been better. I moved into my house in the middle of last year to discover that the gas hot water wasn't working. I know nothing about gas (except it loves fire!) so called them. There was some loose pipes but luckily I hadn't managed to find the switch so all good. They repaired the pipes, checked the system thoroughly and explained how it all worked to me.

Approximate cost: $200

The plumber couldn't have been more helpful. I was really impressed with his attitude to the job even though our roof leak was tricky to fix. He did his repair and then explained his recommendations for the long term. Altogether great service.

Blocked drains YUK. I phoned Conrad Martens and they came out that day. All was cleaned up with no fuss, it was great to be able to use my toilet again. Great service from the first point of contact with the friendly office staff to the end. Would highly recommend them to all my family and friends

We contacted Conrad Martens Plumbing when discovering that we had no hot water and topping up the system just wasn't working anymore. They were able to get out to us that day and let us know what was going on. It turned out to be that our hot water system had rusted through the bottom and needed replacing. The plumber that came out was very helpful and talked with us about the different range of hot water systems available. While he was there we asked him to fix a few taps that were causing us some troubles which he did with no problems. They got back to us with a quote on the same day to replace our hot water system and a flick mixer that couldn't be repaired. Happy with the quote and service we accepted and had hot water again before you knew it. Dealing with this company was great from start to end and we have already recommended them to family and friends.

Fantastic,competitive prices with friendly staff that gave me good options and advice on my hot water system that burst, had hot water by that night which made the wife happy. will recomend to all my friends.

I had never used Conrad Martens Plumbing Service when I called them about a problem I was having. I was very impressed with the friendly office staff and also how quickly they were able to get a plumber out to me. The work done was efficient and prompt. I am defiantly going to use them in the future and recommend them to others.

I called Conrad Martens as my usual plumber was unable to help me that day and i needed somebody urgently as i had a burst pipe. The office staff were wonderful and had a plumber out to me within an hour of my call. The work done by the plumber was fast and efficient. I am so impressed with every aspect of this company that they are now the first plumbers on my list to call.

Very pleased with the prompt response of this company and the plumber actually turned up on time!! (which is quite rare these days). The lady i spoke with in the office was helpful & polite & found the plumber that she sent out to be very efficient. Overall I was happy with my booking from start to finish!

Had several jobs done recently (blocked drain, taps serviced and some replaced). Office staff were great to deal with, got the ball rolling. And the plumber who came to do the work was prompt and did a good job. Left the place cleaner than it first was. Also made sure he filled me in on what the problems were. I'd never used them before, but will from now on. Great service!

I called Conrad Martens when my electric hot water system stopped working. They told me about all the new regulations and my options. I then had them install a solar hot water system for me. They made the whole process easy and did all their paperwork for the rebates. I found that they knew their trade and the service was great.

Approximate cost: $3000

The plumber who repaired my roof was excellent and the office staff were friendly and professional. I phoned at 8:30am, same day service promised by 10am and delivered. It was the first time I used this business and I was very impressed with their service and the work done.

Approximate cost: $300

I had my laundry waste replaced. The plumber knew his trade and was great to deal with too. I'll definitely use them again - excellent service all round.

Approximate cost: $1200

My elderly mother's hot water system had burst causing her much distress. I requested a replacement hot water system. The plumber arrived almost immediately and not only replaced the hot water system in a very efficient and professional manner but also showed sensitivity when dealing with my mother. This above all was greatly appreciated.

Approximate cost: $950.00

I hired a plumber from Conrad Martens Plumbing Service to fix a leaking section of pipe under the house. The plumber arrived as they said he would, he did a very capable job and the price was reasonable. I would recommend them and will be using them next time I have a plumbing problem.

I used Conrad Martens Plumbing to fix some broken Pipes. The plumber attended within the time bracket I was allocated and easily fixed all of my problems. Their charges seemed reasonable and were clearly explained to me before and after I requested the job. I will definitely use them again. Thanks for helping me out.

I had a few small jobs done by a lovely plumber who attended my house from Conrad Martens Plumbing. The plumber arrived within the time bracket allocated and attended to the jobs quickly. I will definitely use them again.

have used them for years with no issues , but only wanted a quote for a new hot water system and they said they would send some one around , then was charged a site fee $120 , no one mentioned this when i rang up and if i was aware of this i would never have left them quote
they said it was due to people not always accepting there quotes so need to cover costs( maybe if they didn't sting you there uptake rate would be higher)

i must say though they are quick and there boys are good

very disappointed about the above

time to find a new plumber

is this not aprt of doing business ,a nd the reason i did not take them was because of this
i am a tradesman and know it is part of doing business and do not know anybody else who charges for this and if they did i am sure they would notify you of the cost before hand or they would go out of business

the plu

Approximate cost: $120