Cool Cats Refrigeration

4.9
based on 9 reviews

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9 reviews about Cool Cats Refrigeration

verified email - 18 Jan 2021

Excellent !
I would highly recommend Cool Cats for the most incredible customer service and repair. Our Westinghouse fridge was looked at, faulty part replaced and a loan fridge (at no cost) was supplied all within a 3 day turn around. Would highly recommend and am so grateful to Adrian for his professionalism and amazing customer service.
Suzana - Jan Juc

15 Jun 2018

I have had a washing machine from cool cats for over 8 years it has been a great purchase and when I needed help with it this company was straight over to help me . As I'm now looking for a new fridge I'll be heading back to this store

verified email - 29 Nov 2013

I bought a fridge from here 12/11/13 when purchased the salesman was nice, personable and the prices were wonderful.

We have had our fridge for a total of 17 days, at the 16 day mark we noticed it was not making any sound and was warming up inside, as of now, the only thing working with the fridge is the light. We'll be contacting them asap in the morning to fix the fridge, I will update this with the outcome and to tell if they honor their 3 month warranty and how they handle repairs.

Also a warning to anyone purchasing from here, on the back of their receipts they state no refunds, according to the ACCC website this is illegal, so do not be fooled!

*Update*

So we called the next morning, first thing the employee said was "tap the thermostat" explaining that sometimes the pins don't do what they're supposed to, fridge turned right back on. Unfortunately it didn't last, by Saturday morning we had tapped the thermostat to get it re-started several times (every 3 - 4 hours) We called once again, and there are no repairmen on the weekend, was told to call again on Monday to get the repairman out. Called Monday (this morning) and got a time of 1-2pm not too bad considering we called right at the start of business hours, repairmen turned up a few minutes past 1pm, fixed it in under 10 minutes, turns out the one thing that was actually replaced in the fridge by the company was faulty, the repairman was nice, didn't leave a mess.

They did honor their warranty which I'm incredibly happy with, and fridge is running stronger than it did when it was purchased.

Approximate cost: $250

verified email - 13 Nov 2013

sold these guys my fridge a few yars back and they were great about it. they didnt care that it was older and i feel that they offered a fair rice for it. i have bought from them since then and always found there prices great. never had a problem with anything ive bought frm them

verified email - 12 Nov 2013

I brought my first dried from where when I first moved out of home, and never had a problem with it, they where very cheap and amazing helpful friendly staff, I had the drier for over 5 years before I upgraded to a newer and bigger machine and it was still in good working order when I passed it on :)

verified email - 04 Nov 2013

bought myself a second hand fridge from here and have never had a problem. they were quite cheap and the staff were really nice. i have also sold them my other white goods in the past and they always showed up on time and offered me an honest resonable price

verified email - 01 Nov 2013

my mum brought secondhand fridge from here and has never had a problem with it years later,they have heaps secondhand white goods for good cheap prices, they also service them before sale and they offer pensioner discounts, they also buy and pick up your old white goods

verified email - 31 Oct 2013

we bought our daughter a secondhand washing machine here and it has never missed a beat...they have a lot of secondhand white goods for cheap prices and they also service them they offer pensioner discounts as well..i was very satisfied with our dealings with them

jura
03 Apr 2008

Cool Cats will come out to fix your fridge on the same day, whereas other Geelong firms are unwilling. Work is guaranteed.They also sell a good range of reconditioned fridges .

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