Couriers Please

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Reviews for Couriers Please (99)

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verified email - 22 Jul 2024
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Slimey policy, slimey people - singapore post/couriersplease

just really passionately hate this company.. DO NOT USE THEM!

There policy is to expect a chinese sender in china to see through their crystal ball that, after that package leaves china and is handed to couriers please, that couriersplease (owned by singapore post) don't deliver to a particular address and that somehow the sender was supposed to foresee that fact. Then to not even offer the receiver an option to re deliver, or pay for it, but instead expect them to drive hrs to pickup from their depot! Makes me sick and has cost me hundreds, because your websites script does not automate the process of letting the sender know that you in fact don't deliver to certain places, because you're slimy, and you want to let this happen so you can take on all parcels, which forces the sender to except YOUR policy and pay for re delivery once they find out!
You are being reported to GOV bodies.
Auspost and other services do not let a sender input data that they don't except, and a company like yours should have a script setup.
It is deception and fraud.

And, this is amazing, they don't send me one notification 2 weeks into the problem!

Johnson K.
1 review · 500 points
verified email - 21 Mar 2024
Service Rating
1.0
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1.0
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1.0
Dishonest company

It is obvious the driver did not care to deliver to the correct address. On the tracking page there was only the option to redeliver and waive your insurance cover or to collect from a collection depot. When talking with the online chat, first excuse;it was due to a delay, then it happened to be the driver finished up for the day as outside of operating hours, then offering a delivery without signature if I am not home, when saying I wanted it to be signed for, it now changed to "you" failed to be home and you have to pick up form collections, followed up by them hanging up the live chat. A second call concluded with that they will not redeliver once it has been dropped to a collection site however the option on the tracking page still lets me ask for a re-delivery but only if I waive my insurance cover. It seems awfully convenient to fail a delivery, then force the customer to either waive insurance cover or force them to pick up from a collections depot. This company is dishonest and actively will try to deceive you. I will be contacting the supplier to use another courier service. I would never use their services for anything. On their page they are a subsidiary of Singapore Post

verified email - 23 Feb 2024
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0
Couriers please do your job.

Worst courier service. All customer service tried to blame HUBB, Kennards parcel point and Saks Dry Cleaner parcel point. In fact, Courier Pls did not even attempt delivery at all, at our nominated address. Poor conduct and refusing to own up to their mistake. A barrage of excuses, with each person that we speak to on the phone or online stating a different account of events. Instead of sending it to the nearest pickup point OR delivering it to our address, they took the shortcut and just RETURN TO SENDER. SUBMIT YOUR COMPLAINTS AT https://www.consumer.vic.gov.au/consumers-and-businesses.

Vlad S.
1 review · 500 points
verified email - 26 Oct 2023
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Worst company I have dealt with. I was supposed to receive a package next day paying extra for the service to the sender.
Courier please made very little effort to deliver and put my package into limbo with an unknown date of delivery.

Stating failed to deliver, please contact them for more information. Calling them they have no human interaction and only have online chat.

Excuse online chat agent give is, "driver couldn't find a parking spot".
Pasted a scripted apology and ended the chat.

Absolutely horrible company!
Avoid them at all cost!

Min D.
1 review · 500 points
verified email - 24 Oct 2023
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

We send lots of parcels on a daily basis from our office in Melbourne. Whenever we book couriers please we regret it: the parcels will be scheduled for delivery and then not be picked up, sometimes for days on end. This is terrible for our customers, as well as us. Do not use couriers please if you need your businesses shipments to get anywhere in a reasonable timeframe. Complained made to them are given the runaround and barely-legible stock-standard answers. They just don't seem to care.

michaels574
1 review · 500 points
verified email - 13 Oct 2023
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

i ordered 3 items from Ebay and yet to receive 2 items, first item i eventually received 3 days late, 2nd Item tracking said"Unable to deliver Reason: Business closed, will attempt delivery next business day." which my address isn't a Business its residential im Still waiting, and specifically told them to leave at front door, third it tracking said "Unable to deliver, please contact CP Customer Service" when i specifically said leave at front door as well, i did contact customer service and they basically said takes 2 to 3 business days for redelivery when the delivery hasn't even bothered to leave at door the first time or knock, don't trust Courier Please to deliver your packages all i can say.

babaks115
1 review · 500 points
verified email - 19 Jul 2023
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Avoid this company if you want to avoid going through hell. they absolutely don't accept any responsibility if your parcel is delayed, damaged or lost.

kateb216
1 review · 500 points
verified email - 17 Jul 2023
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Avoid like the plague! My parcel was deemed lost in transit after a month of no update, even though I was told on first phone call which depot it was sitting at. Just pathetic management and total lack of care. Just couldn’t be bothered finding it.

Approximate cost: $70

verified email - 07 Jun 2023
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

I never received the Wacom Intuos Bluetooth Tablet Small - Pistachio from Catch since it was never delivered because the driver from Couriers Please just left at the front door even though the building is under construction therefore, it is impossible for the courier to gain access to it.

verified email - 23 May 2023
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

No reply from Couriers please package is still in limbo in Brisbane 2 weeks past delivery date and they can't find it. Way past the due to arrive date. No offer of refund of my order from anywhere. I'm done. Worked as a CSO all my life and never have I seen anything or service as bad as this ever

Approximate cost: $100

stephenw572
1 review · 500 points
verified email - 01 May 2023
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Took almost 3 weeks to get a parcel 40km .Tracking useless if you can talk to someone they are in India.Had to purchase another & drive to collect now out of pocket $200 Tell as many as you can don't use couriers please Walk and collect it yourself will be quicker

Approximate cost: $200

hesterj
1 review · 500 points
verified email - 01 Mar 2023
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

One star is too many!!
Worst customer service I have ever encountered. I am the receiver (or rather non-receiver). My initial order was on Jan 1, 2023. That parcel never made it. I had spent hours with them trying to find out what was happening. It eventually arrived back at the sender - saying incorrect/ insufficient address (a lie). We tried again. We are now following the same path.... I am still waiting and according to them they are trying to locate the package.... asking me (the receiver) to explain what the outside looks like.. As if I am the person packing it..... This company is a disgrace and should not be used as a courier. It is time that the media do a story on this.

verified email - 26 Jan 2023
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Delivery driver in Ballarat Victoria is throwing packages to my front door
Walks through my garden and never rings the doorbell
Reported him 3 times,sent CCTV footage but no solution from CP
Never use them again

Approximate cost: $1500

gailm972
1 review · 500 points
verified email - 29 Nov 2022
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Worst courier ever, my parcel has taken three days so far for a same day delivery. When phoned them they were no help in assisting to locate parcel in transit and claim they don’t know where it is and unable to locate driver. NEVER USE THIS COMPANY IT A IS A NIGHTMARE EXPERIENCE.

andreas178
1 review · 500 points
verified email - 15 Nov 2022
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Delivered one parcel to wrong address, the other which required signing for and was with first package, went back to the facility (because driver went to wrong address!!!) and will now bring it out again a week later. If it’s the same driver, I’m sure he’ll go to the wrong house again and I’ll still be waiting!!! Useless customer service department as well.

verified email - 22 Apr 2022
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

'COURIERS PLEASE' - DO NOT PLEASE!
I wouldn't even give them one star!!!
I booked a pickup, unfortunately however I was in a bad wi-fi area at the time, so therefore I never received a confirmation for my booking. I tried 5 times to book 1 pickup/delivery. I received a confirmation on the fifth try. Un be known to me when I checked my bank statement I had been charged for each booking- (five bookings! - even though I never received a confirmation). I have contacted customer service- this can only be done via an online chat agent. I have contacted Couriers Please 5 times and each time the chat agent says this refund will be resolved within 24 hours and my enquiry has been escalated to 'higher team'. They won't forward me a copy of my chat transcript. Each time I have asked to speak with a manager they say ring the 1300 # which then brings you back to the online chat! There is no way to speak with a real person. I have supplied my bank statement to show I have been overcharged for 4 of the bookings. My online account clearly says one pickup/delivery complete. The other consignment notes say 'created'. To me it is clear only one booking was followed through with one pickup/delivery. This company has essentially stolen money from me. I will never use Couriers Please again.

susano383
1 review · 500 points
verified email - 21 Jan 2022
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

If I could deduct stars I would.
They told me they delivered my parcel over 2 months ago. It was consignment and I was at work at the time. When I got home no parcel, I even went to the effort of talking with my neighbours and checking the surrounding apartment buildings with similar addresses.

When I contacted Couriers Please and advised them I didn't get my parcel 2 days later they sent me a copy of their tracking data. Someone had signed for it and the signature was some vague scribble.
I was asked repetitively the question, "Are you sure it wasn't delivered?" and "Do you live with someone? Maybe they took it".
A. I lived alone at that point AND
B. The package was on consignment, you're meant to confirm who you deliver it too!

It's now over 2 months since they tell me my parcel was delivered (3 since I ordered it), multiple emails and phone calls later (I can't even begin to describe how useless these have been). I am no closer to getting my parcel or any sort of resolution.

I keep getting very sporadic contact with the company (they tell me I will hear back from them in 24 hours and responses actually take longer than 2 weeks) and ridiculous long wait times on the phone (they made me wait over an hour on-hold, then after a brief conversation hung up on me).

I have tired to be patient, Coronavirus stressors and the holiday season have put pressure on the system...but other companies have never made me wait this long for a package or some sort of resolution to an issue.

If you are using this company I say don't, unless you'd like to lose your item.

stang206
1 review · 500 points
verified email - 11 Jan 2022
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

I sent my parcel at the end of November from Melbourne to NZ, my parcel didn't move out of my city for over a month, waited for many hours on the phone for customer service to provide me no useful info.
I was lied to and told that it would be delivered to my specified destination at a certain time/day and given a new fake "delivery ticket number" only to have it never be delivered.
I called again and was then told it is going to be returned to me on a certain day and to make sure someone was home to receive it, I took the afternoon off work as I wanted this 3 weeks of them doing nothing with my parcel to end so I could send it with someone else and hopefully still make it by xmas.... it never showed up.
A few days later I returned from work to find it randomly sitting at my apartment lobby entrance, thankfully no one else walking past picked it up.

I have requested a refund for the uncompleted delivery not to mention the poor customer service and multiple lies and fake numbers to get me off the phone, knowing full well if I call back it will be some other random customer service expert. This refund has been rejected and thats $70 down the drain

CPWSAV990024831
Fake Delivery ticket #8654
Fake Refund reference #8568

Won't be using again, definitely would not recommend.

Approximate cost: $70

mikes704
1 review · 500 points
verified email - 24 Dec 2021
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Lied about having attempted to deliver a parcel after it sat in their depot or in a truck(?) for nearly a month. Don't know how anyone could run a business that inept?

jayk198
1 review · 500 points
verified email - 24 Dec 2021
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Was asked to wait for my parcel from 8am to 5pm delivery. I waited ALL day on three Seperate days before Christmas. No delivery was done. This company is a fraud.

jamiep574
1 review · 500 points
verified email - 10 Dec 2021
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Do not use this courier service!! I've been waiting for a parcel from QLD, I have received no update or time of delivery, I then received an email to say they'd missed me and left a redelivery card number (in an email and not a physical card in my mail box) they have my phone number to contact me. (I dont believe anybody physically came to my address.)I called customer service to arrange redelivery and was advised it would be delivered the following Monday between 4-5pm. Delivery didnt show. Called customer service again who advised they'd be there the next day, still didn't show up. Called Customer service again and was advised it has gone to a 3rd party and an email would be sent to explain the where abouts of my parcel and should take about 3 business days. No email receceived, no courier has shown up on Thursday or Friday. Meanwhile I checked the tracking numbet in their system and the parcel is now in N.S.W, I'm in Vic. There is obviously no communication between their drivers and the call centre and I've spent a week being bull crapped by a useless Customer service team who gave me useless reference numbers. Wirst courier service I have ever dealt with. AVOID Using this courier service!!

margarete135
1 review · 500 points
verified email - 23 Nov 2021
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

0 stars - I am not in habit of leaving reviews in general, let alone negative ones but after a number of bad experiences I think people should know this is by far the worst courier service. I moved recently and had a couple parcels a week away from being delivered and they refused to redirect for no reason at all. Australia Post lets you do this. When there is also no contact number to speak to anyone directly for a courier service, well that's a huge red flag because how do you get service for something more urgent? Then yesterday I wasn't home to accept a delivery, they didn't leave a con note with any tracking so I had just had to wait until they texted me with details the next day, and the collection point is in Carlton North when I live in Collingwood. Seriously appalling service. I will definitely send feedback to the seller and tell them they should avoid Couriers Please.

mattb155
1 review · 500 points
verified email - 16 Nov 2021
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

If I know in advance that a seller uses Couriers Please I'll avoid dealing with them; sadly you often only find out when the dreaded yellow and red card appears.
Two recent examples - both times the courier rang my intercom but walked away within 20 seconds and had left within the two minutes it takes me to get to the building entry. The tracking website form doesn't accept the card number for redelivery, so now I have to hire a car to collect the parcels from their "pop shop" three kilometres away.

joanl945
1 review · 600 points
verified email - 04 Nov 2021
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

I would give 0 stars if possible. my item was picked up by courier drivers on the 5th October. package hadn't arrived by 15th Oct and followed up by sending them a message as I couldn't phone through due to their phone lines being too busy. got a message 3 days later saying there are delays and they will look into it. finally managed to phone on 22nd Oct and advised package hadn't arrived and they said they would escalate to the resolutions team and have an answer in 3 business days. I had to chase them up again on another 4 occasions and they don't have an answer in regards to My parcel and said it is a priority as they are looking for it in their warehouse.
it is now the 4th November and I still don't have my package and they haven't bothered to call me back with any updates even though they said they would.
pathetic customer service, and frustrating experience overall. highly suggest to use ANY other company than this one.

Approximate cost: $900

verified email - 26 Oct 2021
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Can it be less than 1 star?! I ordered an item from an online seller that uses Courier Please, I received an email with tracking that has an estimated date of delivery, but there were no tracking updates in between whatsoever. When it comes to the day of the expected delivery, delivery never arrived. The next day, the tracking information disappeared on their website, and there wasn't even a phone number listed on the website to contact. It forces you to fill in a form for enquiry. This online seller is literally 2 suburbs from my address; I would have picked up the item myself if I was allowed to. So disappointed! I paid just as much for shipping as the item itself.

bindy-302
1 review · 500 points
verified email - 09 Oct 2021
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Zero stars. After sending me a tracking number and waiting a few weeks I spoke to the company who have told me that have never received my package for delivery.

laurent145
1 review · 500 points
verified email - 08 Oct 2021
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Worst service provider. So many issues every time that a parcel is supposed to be delivered by them. Would avoid at all costs

verified email - 08 Oct 2021
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

I don't like leaving bad reviews but this is a must.
Was expecting a parcel and I was at home the whole day, then i get an email saying sorry we missed you.
I was surprised and quickly ran out just in case they were still lingering outside, checked the mailbox, nothing. No note/card from them.
So basically they didn't bother to come to my door and knock or ring the bell. Not even a note/card was left as proof of them even being there.
Tried calling them and was on hold for over an hour and nothing.
Tried to redeliver but the my consignment number doesn't work on their website.
Still waiting now for a very important parcel which I have no idea when it's ever going to arrive.
Please find another courier to use. Avoid money and time wasting with this one.

saschaf629 09 Nov 2021

I am wondering if you ended up receiving your parcel? Your review stood out as the exact same thing is happening to me! They send texts claiming to have been at my place at 8:43am but "business is closed". Nobody came here. No card has been left! I think it's a scam and they are keeping people's parcels. I am contacting ACCC today about them.

kayleenc35
1 review · 500 points
verified email - 30 Sep 2021
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Made no attempt to actually deliver the parcel and lied about leaving a card. Worst courier company to deal with. This is the second time I have issues with parcels not being delivered. Don't know how they are still in business.

verified email - 27 Sep 2021
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Appalling customer service, have to be lucky with your driver.
No accountability for errors would not recommend