I do not trust Cox Auto.
I bought a relatively late model car in Queensland and required a roadworthy to register the car in Victoria. Cox are directly across from where I work, so it seemed logical to take it there. The car had just over 50,000 kms on the odometer, so I was not expecting any major problems. I had a call from Cox informing me that the lower control arm bushes required replacing and that the bushes could not be bought seperately. Both control arms would need replacing at a cost of over $1600. Also an engine mount was leaking, so another charge of over $450. A four wheel alignment would be needed - $ 180 and the brake fluid had excessive moisture content - I think around another $180 to flush and renew. I was very suspicious of all of this and took it to another mechanic to confirm my suspicions.
Result, the car in the opinion of the second mechanic is without fault. The lower control arm bushes in particular are actually perfectly serviceable and certainly do not require replacement.
So Cox fleeced me for $175 and told me that if I took it elsewhere for repair and brought it back to them they would charge me the same amount again to reinspect the car. I think that this is actually illegal also. I think there is meant to be a reduced fee to confirm that the repairs have been carried out, probvided that they are done within 7 days.
I really feel they actively deceived me.
I tempted to go to consumer affairs, but I don't think a civil order is worth it... I'd probably only get my $175 back.

Approximate cost: $2200

I found Cox Autos, South Melbourne, were very reliable, honest and acted in a professional manner, in explaining what was done, with my Mercedes service. They should be commended for their business acumen and prompt attention to detail. It was my first service with them and most definitely, won't be my last. Thankyou very much to all of the staff, for making me feel confident in your expertise and ultimately, a very happy customer. See you for my next service!! Kind Regards, Robyn.

Very professional service: kept good records of my previous services, communicated well via phone during the service, and returned the car clean and on time. Andrew in particular on this occasion was very good to deal with.

Communication, and doing what they say they do.

In this instance very positive expedient and resolved issue including paying attention to the small things. Overall very happy

In this instance communicated well and delivered a great and expedient service. Knowledge, experience of my vehicle

Friendly and efficient service. High level customer service from the office staff to the workshop staff.

Customer service. The cleaning of the car and the cold bottle of water at pick up is a nice touch.

Friendly knowledgeable staff who don't force you to have work done. They explain what needs to be done, why, and how much it will cost, so you can make your own informed decision.

What do you think Cox Auto Service Centre do really well?
Explain what needs to be done in "simple" terms

For someone in a fix Cox Autos were helpful and reliable.

assess problems, estimate realistic costs, plus their courtesy car was a very real help.

Very professional. Good people to deal with. Advised in advance of work required and the cost and, as far as I can tell, did what was required.

Nothing was too hard, service was outstanding, price was reasonable, definitely will be an ongoing customer.

Efficient, well priced, professional

What do you think Cox Auto Service Centre do really well?
Communicate exact information. Workmanship