Diamonds International Brisbane
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276 Edward Street, Brisbane QLD 4000
With 4 store locations situated throughout Brisbane, you can find one of our flagship diamond jewellery stores at Westfield Carindale, Westfield Chermside, Indooroopilly Shopping centre or Level 1, Bowman House in Brisbane City. - 07 3221 3677
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- Opening Hours (Saturday: 10:30 am - 4 pm)
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Payment methodsCash, Credit, Layby, Finance plans available.
115 reviews about Diamonds International Brisbane
Exceptional service from the jeweller, Sam. Very patient and all questions answered. Very happy with our purchase and valuation and the 40% sale made it even sweeter.
My first diamond earrings purchase couldn't have been a better experience without the help of Ron. I went in not knowing exactly what i wanted or where to start, but walked out with the most incredible pair of earrings that i'll treasure for a lifetime, carefully selected to suit me and my budget. Ron was patient while i compared all the options, educated me and my mother on diamonds (even letting us try on huge engagement rings 'just to find my favourite for when the time comes'), and made us feel like we were his biggest priority - even though other regulars of his were arriving and waiting patiently to see him. Ron's absolutely wonderful, and has not only sparked a new love of diamonds in me, but also a lifelong customer. While diamond purchases aren't frequent for everyone, I won't be purchasing mine anywhere or from anyone else from now on. Thank you Ron!
Thank you for sharing your experience, Ron will be looking forward to your next visit. Please rememeber to bring in your stunning earrrings for a complimentary clean and diamond check when you can, will keep them looking brand new.
King regards,
Emma.
Initially we had a great experience but when we took the product home, that dramatically changed. I expect great service, quality and care beyond my purchase which I did not get at diamonds international. Within 5 months the claws that held my diamond had shifted. I took it in for repairs and was told it was "wear and tear". I continued to get the claws repaired but when i collected my ring is was in the exact same condition! [redacted inflammatory comment], clearly did not repair my ring and told me if I wasn't happy I can leave the ring with them! Outrageous service! After many attempts to resolve my issue I have had no response. Not only am I unhappy with my ring quality, we greatly regret buying from diamonds international. No one should feel like this when it comes to a piece as special as an engagement ring. [redacted inflammatory comment]
We were sad to see Leisa leave after 10years of working with Diamonds International, she has made the big move to London. Sorry it looks like this may have tied in with the time you have sent emails. I will search through our imbox for them now.
Thanks,
Emma.
Hi Jenny,
After looking into this matter further I did come across your email and also Leisas response to that complaint email.
As explained by Leisa, we express our disappointment that you are not happy with the service you were provided at Diamonds International. We do strive to insure our customers are happy so I am sorry that you are not.
In regards to your ring, as it was returned to our store in a damaged condition, our jeweller repaired the ring as requested. Our jeweller does assure that he has repaired this ring to the best of industry standards. I am sorry that you are not confident in the repair, in your email you did mention getting the ring back to its original perfect state this will only be achieved by getting a brand-new ring. When something is repaired because it has been damaged we can only repair it to the best of industry standard.
I am sorry we could not achieve a happy outcome in this situation, I hope this makes everything a bit clearer.
I wish you all the best with your future endeavours.
Many thanks,
Emma and the Diamonds International Team
If you have read my email then you would know that I was told 2 different stories. I dropped my ring in with 2 clear bends in the claws that your store decided was wear and tear. The ring was only 4 months old when the damage was noticed. I wanted the bends repaired and got them back in the same state with bends STILL in both claws. I was charged for this. What i want to know is what repairs were done? What did i pay for? My ring has clearly not been repaired. I have told the staff from the beginning that the ring has always been like that and was never noticed. Warranty is pointless when damage is determined by you. Everything is written off as "wear and tear". This was never wear and tear and when i just wanted the ring straightened that wasn't done. You cant sell a ring bent, take money to repair the bend and give it back bent. Why is it so difficult for your company to admit your mistake so we can all move forward. You cant charge customers your price tag and not back it up with solid warranty and great customer service.
We have just come from yet another visit to see our favorite jewler Ron. We can't speak more highly of this wonderfully talented and helpful man. He has truely made our engagement and wedding experience exceptional. We will be back in the near future for more no doubt!
Thank you for sharing your experience.
I will happily pass this on to Ron, please rememeber to visit for Complimentry cleaning and diamond checking.
Kind regards, Emma.
The service I received from Joy down at the Carindale store was exceptional. She was more then happy to help answer any questions I had and continually kept me up to date with progress of the ring and its resizing. I would defiantly recommend to anyone looking for an engagement ring or otherwise. I will defiantly go back to get the wedding ring.
Thank you for sharing with us. I will happily pass this onto Joy for you - she will be looking forward to your next visit. Rememeber to come in to any of our 4 stores to get your ring complimentary cleaned and diamond checked to keep it in its best condition.
Kind regards,
Emma.
Having searched for weeks to find the right ring, my partner and I decided to take a couple weeks off from looking. This store was the first we tried when our search resumed and we were fortunate to be served by Ron. His customer service was exceptional and we had no doubt in his professional knowledge. As it happened, the first case we approached had the perfect ring and coincidentally, it was during a sale that we visited. Cannot recommend this store more strongly; the service, variety, value and professionalism were unparalleled (and that's after exhausting what seemed like the majority of Brisbane jeweller options).
Thank you for sharing your experience.
Beyond happy that Ron was able to assist you in finding the perfect ring and we want nothing more than to make sure you get to enjoy it forever. So, please bring it in to the store when you are free, to get it complimentary cleaned and diamond checked.
King regards,
Emma.
On our engagement, my partner flew me to Brisbane to have my ring designed in the city store. I had always struggled to find something I liked in the display windows. The whole experience was amazing; Ron put us both at ease. He was full of helpful tips and by combining two rings, helped us design something that I absolutely love (and was within our budget). Six months later I got a matching wedding band and once again he made the entire process simple, even though I couldn't make it to the store this time. I really do believe that their quality and service is beyond compare.
Thank you for sharing your experience with us. I will make sure to forward this on to Ron and the team in our Brisbane City Diamonds International store. Kind regards,
Emma.
My fiancé brought my ring from the city store. We couldn't be more happy with the ring and they were a pleasure to deal with. Definitely will be back for my wedding band! Thank you!
Thank you for sharing your experience, congratulations on your engagement. Remember to pop in for a clean. Kind regards, Emma.
Felicity from the Chermside store is absosultely wonderful to deal with. She was so helpful and we found my dream engagement ring. We could not be happier with the service and beautiful ring we recieved from your store. Thank you
Thank you for sharing your experience, I will pass this on to Felicity and the team at our Chermside Diamonds International store. Remember to visit as often as you want to get your engagement complimentary ring cleaned and checked.
Kind regards,
Emma.
Was an absolute pleasure dealing with Felicity and all the ladies at Diamonds international Chermside in helping me find the right engagement ring at an amazing price. Looking forward to finishing the set.
Many thanks
Greg :)
Thank you for sharing your experience with us Greg, I will be sure to forward this on to Felicity and the team out at our Chermside Diamonds International Store. Remember to visit any time for free diamond checking/ ring cleaning.
Many thanks,
Emma.
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Thank you for sharing your experience. Please rememeber to bring in your diamonds for a complimentary clean and check when you can, will keep them looking brand new.
King regards,
Emma.